What do you like best?
Cloud-based responsive content development and distribution was new to my organization. Because Inkling does both, we now provide a modern experience of timely information to targeted audiences based on distribution rules. Template driven, heavy use of built in patterns and widgets (some of which are custom) make it easy for novice developers "authors" to create new projects. Because content is dynamically indexed, our users can easily find the content needed through contextual searches and type-aheads. There is a caveat, see below.
What do you dislike?
Like any new company or product, there is always room for improvement. As the business product owner of Inkling, it has been a challenge managing project activity from an oversight perspective and I'm forced to generate utilization reports outside of the product's "Insights" tool via 3rd party BI tools. In addition, I'm left in want for end-user print functionality, content rating system, and better translation/localization support. All said, Inkling has been a great partner and I'm excited to see their road-map enhancements come to fruition over the coming months.
What business problems are you solving with the product? What benefits have you realized?
A large percentage of our workforce learns shoulder-to-shoulder. By leveraging Inkling and tablets, we are now able to facilitate the natural interactions between trainer and learner by providing consistent and accurate materials. This includes exposure to micro-learning videos that support the text and graphics. Inkling has been a great success changing the way our employees learn. It has also saved us millions in productivity dollars by shifting time spent from a classroom or hours in an eLearning, to where it really matters.... on the production floor. Inkling has allowed us to create materials for over a dozen countries at a pace and level of consistency not possible in the past.