Inline Manual

(5)
4.8 out of 5 stars

Create in-app tutorials/walkthroughs, train users right within application.

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Inline Manual review by <span>Christophe G.</span>
Christophe G.
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Verified Current User
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"A great fit for user onboarding and in-app walktrhroughs"

What do you like best?

We've been recently trying many solutions to build in-app walkthroughs to onboard new users, guide clients inside our application and make sure their adoption curve goes faster.

After extensive testing, Inline Manual is definitely the best fit for us:

- it provides all the features we need with a good quality/price ratio.

- the app is well designed and offers deep capabilities

- roadmap is relevant and releases are frequent and head to the right direction

- their team is very responsive for any questions (support, sales, etc.)

What do you dislike?

Such an app requires a bit of dedication and effort to be set up as they are embedded in your own platform.

You need to understand how it works (and also how your own app behaves)

The Editor widget uses a good amount of resources

Recommendations to others considering the product

If you are a SaaS or build an app, and are looking for a nice onboarding walkthrough solution, you'll find different kinds of solutions:

Some are really too basic (or just don't work) and some others are built (and priced) for Enterprise employee training programs needs.

Inline Manual seemed to be one of the few really understanding and addressing our SaaS app needs.

What business problems are you solving with the product? What benefits have you realized?

We provide an online collaboration app for teams. One of the greatest challenges, if not the greatest is to onboard users to learn at their own pace and maintain existing users up to speed with changes and new features.

Inline Manual allows us to build walkthroughs that guide them in discovering features and how to use the app when they need them and in-context.

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Inline Manual review by <span>Eyal S.</span>
Eyal S.
Validated Reviewer
Verified Current User
Review Source

"Simple to implement, easy to use, customizable content"

What do you like best?

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the willing to improve and receive feedback are the icing on the cake!

What do you dislike?

No mobile offering yet but as we understood it's coming.

What business problems are you solving with the product? What benefits have you realized?

Having a simple to use platform such as Inline Manual saves time in creating conversion solutions. Yes, you can use it for many things (Tooltips, Onboarding, etc.) but we found that guiding the users through the important features helps them convert after understanding the product offering better.

What Customer Self-Service solution do you use?

Thanks for letting us know!
Inline Manual review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Amazing Support"

What do you like best?

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

What do you dislike?

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Recommendations to others considering the product

Definitely try it, the support is unmatched by other companies who charge 10X as much for essentially the same software.

What business problems are you solving with the product? What benefits have you realized?

Tooltips and Walkthroughs. I've been able to accomplish everything I wanted to at a fraciton of the cost of a lot of other options, with even better support along the way.

Inline Manual review by <span>Marc S.</span>
Marc S.
Validated Reviewer
Review Source

"Excellent tool for showing off new features and letting the customer know how to use them"

What do you like best?

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

What do you dislike?

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

What business problems are you solving with the product? What benefits have you realized?

We have a 3 week release cycle which often comes with new or updated UI features. Inline Manual helps us promote these features and gives us a interactive way of showcasing these to our customers.

Inline Manual review by Executive Sponsor in Investment Management
Executive Sponsor in Investment Management
Validated Reviewer
Review Source

"Great product to offer awesome onboarding for your saas customers"

What do you like best?

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

What do you dislike?

They are using chrome for the authoring tool i am using safari. Not a big deal...

What business problems are you solving with the product? What benefits have you realized?

Onboarding, educating users to our complex saas solution

Kate from G2 Crowd

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