What do you like best?
We've been recently trying many solutions to build in-app walkthroughs to onboard new users, guide clients inside our application and make sure their adoption curve goes faster.
After extensive testing, Inline Manual is definitely the best fit for us:
- it provides all the features we need with a good quality/price ratio.
- the app is well designed and offers deep capabilities
- roadmap is relevant and releases are frequent and head to the right direction
- their team is very responsive for any questions (support, sales, etc.)
What do you dislike?
Such an app requires a bit of dedication and effort to be set up as they are embedded in your own platform.
You need to understand how it works (and also how your own app behaves)
The Editor widget uses a good amount of resources
Recommendations to others considering the product
If you are a SaaS or build an app, and are looking for a nice onboarding walkthrough solution, you'll find different kinds of solutions:
Some are really too basic (or just don't work) and some others are built (and priced) for Enterprise employee training programs needs.
Inline Manual seemed to be one of the few really understanding and addressing our SaaS app needs.
What business problems are you solving with the product? What benefits have you realized?
We provide an online collaboration app for teams. One of the greatest challenges, if not the greatest is to onboard users to learn at their own pace and maintain existing users up to speed with changes and new features.
Inline Manual allows us to build walkthroughs that guide them in discovering features and how to use the app when they need them and in-context.