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InMoment

4.2
(13)

InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.

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InMoment Features

Survey Management

Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

94%
(Based on 8 reviews)

Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

93%
(Based on 8 reviews)

Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

93%
(Based on 8 reviews)

Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

87%
(Based on 8 reviews)

Process Management

Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

91%
(Based on 8 reviews)

Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

94%
(Based on 7 reviews)

Real-Time Analysis

Analyze collected feedback near or in real-time.

89%
(Based on 8 reviews)

Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

89%
(Based on 8 reviews)

System Management

Security

Provides a secure and compliant system.

91%
(Based on 5 reviews)

System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

85%
(Based on 5 reviews)