InMoment

InMoment

(13)
4.2 out of 5 stars

InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.

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InMoment review by Kris R.
Kris R.
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Verified Current User
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"InMoment takes the guess work out of troubleshooting"

What do you like best?

I like how much information can be pulled at any given moment. I also like that if I decide I would like certain info pulled on a regular basis, one email to the InMoment team and I can have any report auto generated to my team.

What do you dislike?

Our particular restaurant group has many concepts and it can be complex at times maintaining the hierarchy sheet when we add concepts and team members.

What business problems are you solving with the product? What benefits have you realized?

InMoment takes the guess work out of problem solving. When our guests indicate there is a downward trend of some sort, we are able to quickly resolve the issue by pulling reports, adding criteria for more specific data and figuring out a solution. We had a to go issue at one point in one of our stores that InMoment reports helped us resolve by pointing out that it was simply a point of sale communication delay.

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InMoment review by Sal F.
Sal F.
Validated Reviewer
Verified Current User
Review Source

"InMoment Review"

What do you like best?

I like the reporting features. It has various views into the data with a clean and intuitive design. I can set to have the reporting area automate reports to various clients to view.

What do you dislike?

There's a learning curve on understanding all of the reporting features. More documentation or training demos could be useful.

What business problems are you solving with the product? What benefits have you realized?

I use InMoment to create analysis and insight into my various clients KPIs. This allows them to move the understand their customers needs and drive the initiatives that we've established.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
InMoment review by User
User
Validated Reviewer
Review Source

"InMoment Review"

What do you like best?

I love that the InMoment platform is so organized and clearly defined. There is a report for everything I could possibly want! It is pretty intuitive even when I am unfamiliar with a new type of report.

What do you dislike?

The system by nature is backward looking. I would love for it to get to the place where it is more proactive in nature.

Recommendations to others considering the product

Ask questions about their new products and demos - there is a lot out there that we didn't know we had access to.

What business problems are you solving with the product? What benefits have you realized?

We are understanding the operational efficiencies at our retail locations. We identify top stores and what makes them the best and can dig into the opportunities for the lower performing stores.

InMoment review by Consultant in Market Research
Consultant in Market Research
Validated Reviewer
Verified Current User
Review Source

"Very responsive and great problem solving skills"

What do you like best?

- Account manager very responsive to requests.

- Technical team excellent at solving the unique problems we put to them.

- "No request too big or small" attitude.

What do you dislike?

- Data exports have a lot of limitations that seem to have been arbitrarily designed.

Recommendations to others considering the product

Have "full and complete" store/user hierarchies that can be easily exported into the format desired by the InMoment CX platform. It's quite rigid in its' requirements so automating this process is highly recommended.

What business problems are you solving with the product? What benefits have you realized?

Customer Experience surveys with real-time reporting and integration of data from other sources.

InMoment review by User
User
Validated Reviewer
Verified Current User
Review Source

"The amount of data you can get is immense, insight is limited and systems are rigid "

What do you like best?

The amount of data and insight that COULD be gained from using InMoment is huge

What do you dislike?

It provides a wealth of data but YOU have to analyse it to get the insight, which is fine as long as you have the resource to do this. Systems and processes are so rigid. Account management reaction times are slow and you have to be on top of them constantly.

What business problems are you solving with the product? What benefits have you realized?

Limited because we don't have the resource internally to analyze and utilize it.

InMoment review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"Knowlege is power"

What do you like best?

Having the ability to see my business from the customers point of view is critical to me making course corrections and improving my service and products.

What do you dislike?

Sometimes it stings a little to hear how your customers really feel about you.

Recommendations to others considering the product

You don't know your business untill you have a tool like Inmoment to show you what you are good at and , more importantly, what you are not good at.

What business problems are you solving with the product? What benefits have you realized?

Guest satifaction with food and servic. Before this technology, it was a guessing game as to why you were struggling with driving sales and guest turnover. This technology gets right to the point.

InMoment review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Great feedback from customers"

What do you like best?

I love how user friendly the system is and provides accurate feedback from customers.

What do you dislike?

There is nothing about inmoment that I dislike.

What business problems are you solving with the product? What benefits have you realized?

We are learning what we are doing well for our customers as well as constructive feedback that helps us improve to provide an even better customer experience.

InMoment review by Tim S.
Tim S.
Validated Reviewer
Review Source

"Intuitive and responsive tool "

What do you like best?

InMoment was instrumental in helping our company in moving the needle.

What do you dislike?

The cost became burdensome as margins tightened.

What business problems are you solving with the product? What benefits have you realized?

The software helped us concentrate on the items that we could get the biggest impact from. Customer service and food quality score a increased, which in turn moved the needle on intent to return.

InMoment review by Casey T.
Casey T.
Validated Reviewer
Review Source

"Good"

What do you like best?

It is a great system for tracking reviews

What do you dislike?

I have nothing about this that I dislike.

What business problems are you solving with the product? What benefits have you realized?

Customer service

InMoment review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"2+ years of great experiences!"

What do you like best?

I love how responsive they are and how they truly care about their clients. You don't find this every day!

What do you dislike?

The only issues we have experienced is certain product limitation, which really isn't much. They always come up with a work around.

What business problems are you solving with the product? What benefits have you realized?

Enhancing our members' experiences and solving issues we wouldn't otherwise know about.

InMoment review by Daniel M.
Daniel M.
Validated Reviewer
Review Source

"Constructive reviews to build a better business"

What do you like best?

The ease of managing reviews and the ability to follow up with clients weather a good or bad experience

What do you dislike?

Sometimes a review that sounds positive is recorded as negative.

Recommendations to others considering the product

quick, precise and easy to use

What business problems are you solving with the product? What benefits have you realized?

Hotel accommodations and service

InMoment review by Administrator
Administrator
Validated Reviewer
Review Source

"It’s OK"

What do you like best?

We used inmoment before switching to SMG and it was not as in-depth and not as customizable to our business.

What do you dislike?

Not enough ability to deep dive into comments or share

What business problems are you solving with the product? What benefits have you realized?

Customer service experience and overall satisfaction

InMoment review by Administrator
Administrator
Validated Reviewer
Review Source

"Great way to manage "

What do you like best?

Plug in the data and it works as expected

What do you dislike?

I wish the user interfaces can be a bit more improved

What business problems are you solving with the product? What benefits have you realized?

To manage customer's feedbacks

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