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inRiver PIM

inRiver PIM

4.2
(28)

inRiver PIM gives omni-channel commerce professionals the power to create, maintain and distribute perfect product information to multiple sales channels in multiple languages.

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inRiver PIM Reviews

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inRiver PIM review by Pierre L.
Pierre L.
Validated Reviewer
Review Source

"works perfectly"

What do you like best?

The simplicity for users to enrichi in both language. Uploading images, videos. the first thing is to do a very good integration for our needs. for us, the best feature is to be able to compress all the simple products of magento into the configurable. We only have to put images on the good item but every item has the same description so we save alot of time with this

What do you dislike?

the richclient app is so far from the web plaform. I have 2 users that are allow to enrich in the richclient but they are strugling with the difference between the two. The problem is that some things are only doable in the richclient such as enrich the cvl.

What business problems are you solving with the product? What benefits have you realized?

Has I said, we can enrich something like 10000 items every year with only 2 employes that are also doing livechatting.

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inRiver PIM review by Kimberly M.
Kimberly M.
Validated Reviewer
Verified Current User
Review Source

"Organization in one space!"

What do you like best?

I really like having all of the information in one place. Having one source of truth vs different versions of information is priceless.

What do you dislike?

I dislike having to have a partner do things for us vs. us being trained to do it ourselves.

Recommendations to others considering the product

I recommend you get a good partner. This product is fantastic--it is definitely a Cadillac, but the partner holds the keys. If you get a bad partner, you will have a bad experience. Really take your time choosing a partner that has YOUR best interests in mind! It took us a couple tries.

What business problems are you solving with the product? What benefits have you realized?

We are solving the inaccuracy problem. The entire company bought into the importance of PIM and are on board with feeding it correct information.

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inRiver PIM review by Thomas  O.
Thomas O.
Validated Reviewer
Review Source

"Flexible and reliable "

What do you like best?

This program is so flexible with the ways in which you can assign your products, this allows you to create a very detailed network of categories and sub categories making it easy to find information on your products.

You can pack so much information in to each product page as well, the ability to upload pictures and videos has really saved us time and effort.

What do you dislike?

There is no way of importing data and information from other platforms, inRiver is a really comprehensive PIM but there is no way to integrate this into an existing system. This does mean that if you go with inRiver then this is the only platform you can use without wasting quite a lot of time.

Recommendations to others considering the product

If you are looking to move all of your product information to one convenient place for anyone in your business to be able to access with ease then this is a really good solution. There are so many options for entering and indexing product information, meaning that when you have everything set up it is really easy to use, this massively increases our teams workflow and cuts down on the amount of time wasted.

What business problems are you solving with the product? What benefits have you realized?

We have increased efficiency and workflow across the board by having all our product information available in one place, the team can access all the information then need without having to dig through multiple systems for find what they are looking for.

What Product Information Management (PIM) solution do you use?

Thanks for letting us know!
inRiver PIM review by Brian H.
Brian H.
Validated Reviewer
Review Source

"Just what you need! "

What do you like best?

The main functions of the program are great. Interacting with the product/ function section is simple but powerful. It is really easy to define all of your product groups within the program without having to make any compromises.

Using the upload feature to add images and videos has saved a massive amount of time and drastically improved our workflow.

What do you dislike?

There is no real import or export function allowing you to take your data from other sources or send it to other sources. In can be a little difficult to integrate other data from different software or sources.

Recommendations to others considering the product

In river can be an incredibly powerful tool helping change the way your company works. It can save time and increase productivity. The possibilities of improving your data management are endless.

What business problems are you solving with the product? What benefits have you realized?

We have been able to efficiently and effectively categorise all products and increased the efficiency of the team by drastically improving our data management using inRiver. All members of the team can easily access the data that they need.

inRiver PIM review by Misti W.
Misti W.
Validated Reviewer
Verified Current User
Review Source

"Excited about the changes to the way we control product data."

What do you like best?

In our industry, customers call wanting a specific item with certain attributes. The query function allows the user to drill down to multiple conditions. It will also help with the training process.

What do you dislike?

Still in the early stages and haven't found anything to dislike.

What business problems are you solving with the product? What benefits have you realized?

1.Training our customer service department. Creating links so the information is in one central location.

2. Looking forward to using the print channel to create product catalogs. Previously it was manually created by one team member with a single license to the program.

inRiver PIM review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Verified Current User
Review Source

"Strong system, flexible team"

What do you like best?

The core functionality (of items, products). It's flexible to adjust to most retail product groups. Our catalogue has a lot of different niche attributes, and we somehow made all of these fit into the product model structure of InRiver.

What do you dislike?

The 'fluff'. Some areas seem to ambitious (like some of the merchandising functionality), whilst the core functionality should have gotten more product spend. This is not, however to say that there wasn't enough product spend in the core product. I just think that the additional functionality sometimes 'blurs' the user experience, giving some unnecessary noise.

Recommendations to others considering the product

I recommend being very clear on your requirements and vision for the product from the get go. The more input you can give from the very start, and the more you have prepared by means of knowing your product data model at heart before starting to implement, the more your project is likely to be a success.

The system is nothing but an optimisation of your current level of organisation and rigidity around your data management. If used to enhance this, InRiver can be a powerful tool to enhance the way your colleagues and customers interact with your products.

What business problems are you solving with the product? What benefits have you realized?

We solved the business problem of getting quality data onto our site in a standardised format.

inRiver PIM review by User
User
Validated Reviewer
Review Source

"InRiver Review "

What do you like best?

It's good how we can get a full list of our company's products in one place. Prior to this, we had our info on different files and spreadsheet which was quite a chore to look through and find at times. Now that's it's all in one catalogue, it definitely saves time and is more efficient. InRiver is definitely recommended for businesses that have a lot of products/units they want to store in one place and be able to give access to clients/partners. It is very intuitive and easy to use.

What do you dislike?

I'm not too keen personally on the style of the dashboard. It would be nice if there were options in future to allow users to choose the dashboard style. Just a couple of different preset styles would be good.

Recommendations to others considering the product

InRiver is definitely recommended for businesses that have a lot of products/units they want to store in one place and be able to give access to clients/partners. It is very intuitive and easy to use. Products can be added and update when required with no difficulty.

What business problems are you solving with the product? What benefits have you realized?

Very easy to add new products to our catalogue and updates any details to our products if needed. A fantastic tool as it keeps everything organised. The team much prefer using this compared to our paper and pen days!

inRiver PIM review by Anne  M.
Anne M.
Validated Reviewer
Review Source

"Small business friendly"

What do you like best?

It has the flexibility to be a very powerful tool to use, and even works very well for small businesses. The core functionality has lots of different features and is easy to use.

What do you dislike?

It's not easy to merge data from other software or sources, that could use a bit more streamlining, but it is definitely heading in the right direction.

Recommendations to others considering the product

If you're a smaller operation is is recommended, it is quite affordable and can be a powerful piece of software when used for all of its capabilities.

What business problems are you solving with the product? What benefits have you realized?

It allowed us to steer away from using Excel, and allowed all team members to access the data when they needed it.

inRiver PIM review by Jo H.
Jo H.
Validated Reviewer
Review Source

"Simple yet effective Product Information Management"

What do you like best?

inRiver is excellent for communicating with the appropriate audience for your business. It is highly customisable for the needs of your customer base, and you are able to manage inbound and outbound product information so that your audience are able to find what they are looking for with ease.

What do you dislike?

Could sometimes be difficult to integrate with other programmes and software that we were using at the time.

Recommendations to others considering the product

Know your requirements for the product from the outset, so that you can optimise the functionality.

What business problems are you solving with the product? What benefits have you realized?

Staying relevant in an incredibly competitive market, by keeping customers happy and engaged. Standardising data to input onto the site was a great addition.

inRiver PIM review by Internal Consultant in Printing
Internal Consultant in Printing
Validated Reviewer
Review Source

"Incredible Value"

What do you like best?

The ease of use is incredible. The ability to create relationships, duplicate products in the system and make minor adjustments to create variants is very handy. Our company liked the InDesign plug in and the capabilities of the digital catalogs. There is a lot of value with the InRiver system compared to what we saw in a majority of the competitors.

What do you dislike?

At the moment, nothing. We have worked with our implementation partner on the project to get a solution that meets the needs of our business. Once all users are on board that may change, but to this point, things with the system and the project have gone well.

What business problems are you solving with the product? What benefits have you realized?

InRiver allows us to get away from the spreadsheets we currently have. Also, the ability to update product data and disburse to the proper place in real time beats the old way of running data imports and sync tools to update photos, hands down! The ability to bulk upload has made the transition very nice. We are still in the process of implementing the tool, but we can see that the cost of errors will be minimized greatly, as well as a significant decrease in our catalog creation and new product time to market.

inRiver PIM review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Has the ability to be great"

What do you like best?

We manage a lot of data for over 18,000 product SKUs, therefore InRiver is the only PIM manager we have been able to utilize which can handle the amount of information we are utilizing at any given moment. Once we were able to get the connector to work for Print capabilities, it has been even more worthy.

What do you dislike?

The inability to export a number of fields, no real easy import/export functionality. Can be somewhat difficult to integrate into other solutions for everything we are trying to do.

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

We are able to centralize quite a bit of our product information in one location which has been very important to the core aspect of our business.

inRiver PIM review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Glad this exists"

What do you like best?

The upload feature. At my previous job, we had a nightmare of system. My current position has been using inRiver since well before i started. But anyway, its actually a joy now to begin the process of uploading and distributing multimedia content, not only as its fast, but I don't worry, I can just leave it doing and begin my other work.

What do you dislike?

Not really much to say here. It fits my needs perfectly. I talked with a fellow user who wishes it was a bit easier to use, but I for one don't have a problem.

What business problems are you solving with the product? What benefits have you realized?

All data is in one place. Now this was a real problem for us. But now all members of the team can easily access the data that they need, without even involving me.

inRiver PIM review by Dushica K.
Dushica K.
Validated Reviewer
Verified Current User
Review Source

"Enrichment made easy"

What do you like best?

It's quite an intuitive tool that allows the users to update and enrich products in a fast way across the whole data model.

What do you dislike?

I would prefer that the out of box system (cloud-based version) comes with the option to edit, rename, delete and have more flexibility when it comes to the search query folders.

What business problems are you solving with the product? What benefits have you realized?

We're giving our data structure, maintain quality and making enrichment fun and ready to repurpose.

inRiver PIM review by Anik R.
Anik R.
Validated Reviewer
Verified Current User
Review Source

" Easy to use and adaptable"

What do you like best?

The query system is really handy. Monitoring changes too.

What do you dislike?

The link between items and categories is not ividant to search by category

Recommendations to others considering the product

When using multiple "Chanel" have the ability to copy from one to another easily. Also, have a francophone community for help.

What business problems are you solving with the product? What benefits have you realized?

Product enrichment and follow-up,

Unable to see the monetary benefit at the moment, but it saved us time.

inRiver PIM review by Roger Antonio C.
Roger Antonio C.
Validated Reviewer
Verified Current User
Review Source

"Master Data Manager"

What do you like best?

• Flexibility

• Time to market

• Intuitive and easy-to-use user surface

What do you dislike?

That we have to involve partner for every little system tweak is not very cost effective. Most of the "everyday" adjustments could easily be handled by the customer itself.

What business problems are you solving with the product? What benefits have you realized?

E-commerce. Established webshop containing 6.000 items during an eight month periode.

Upsales and crossales made easy.

inRiver PIM review by Björn S.
Björn S.
Validated Reviewer
Verified Current User
Review Source

"Flexible PIM system"

What do you like best?

I like the flexibility in the tool.

It is easy to create and update the product model.

The extensive API's allow you to build customized connectors and modify the Rich Client UI.

What do you dislike?

That threr is no search on relations in Rich Client.

What business problems are you solving with the product? What benefits have you realized?

Robost tool for product enrichment.

inRiver PIM review by User
User
Validated Reviewer
Review Source

"More reliable"

What do you like best?

Core functionality is impressively reliable and easy to use. Interacting with the function section is simple but powerful. It is really easy to define all of your product groups within the program, without having a need to make any sacrifices.

Uploading images has added a different gear of productivity to the team.

What do you dislike?

Certain aspects seem rather excessive, for example the merchandising. If anything this type of stuff detracts from the overall successes of the core product. Needs streamlining of those bits in our opinion.

Recommendations to others considering the product

None, really. It's certainly worth giving this a shot.

What business problems are you solving with the product? What benefits have you realized?

Standardization of the site and internal communications between our agents.

inRiver PIM review by User
User
Validated Reviewer
Review Source

"Fantastic product!"

What do you like best?

It makes being organised easy. It manages high volumes of product data with ease. Also, the bulk upload tool is very useful.

What do you dislike?

Could benefit from an import/export tool. Also, it would be nice if there was more functionality with the rich text editors.

Recommendations to others considering the product

It just needs a couple more additional features and then it's perfect. Great way to save your business money.

What business problems are you solving with the product? What benefits have you realized?

It certainly helped streamline the product information (much more visible than spreadsheets). inRiver helped mostly with saving staff time, so overall, it definitely helps to save businesses money, especially small businesses.

inRiver PIM review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"Easy and useful."

What do you like best?

This is absolutely easy to use and the query system is so simple. I love that you can monitor changes. The vast API's let you modify the Rich Client UI with bespoke connectors. Very handy.

What do you dislike?

This needs an import and export tool, without a doubt would improve things dramatically.

Recommendations to others considering the product

Didn't have enough experience with the product to fully recommend things to others, but it's very easy to figure things out.

What business problems are you solving with the product? What benefits have you realized?

Being able to create and sort different lists of products and customisable options.

inRiver PIM review by Internal Consultant in Building Materials
Internal Consultant in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Centralized product information management"

What do you like best?

inRiver PIM is really ease to use for end user, modern looking.

What do you dislike?

there is some localization issues with integrations, that inriver don't support as hoped

What business problems are you solving with the product? What benefits have you realized?

We did not have any centralized location or way to enrich our product data. As part of our website project we started project with implementing inriver PIM as part of our product management enrichment.

inRiver PIM review by Emily  H.
Emily H.
Validated Reviewer
Review Source

"InRiver"

What do you like best?

Easy to manage and find your way around. Clear and clean presentation.

What do you dislike?

Overall a great app. Can sometimes be difficult to combine from various different sources.

Recommendations to others considering the product

Don't hesitate. Great service and platform.

What business problems are you solving with the product? What benefits have you realized?

We're able to sort and categories different products. Very easily accessible.

inRiver PIM review by Peter J.
Peter J.
Validated Reviewer
Review Source

"Powerful tool for keeping product information"

What do you like best?

A good and stable tool for keeping texts and pictures of our products.

What do you dislike?

Sometimes we lack functionality for our text editors.

What business problems are you solving with the product? What benefits have you realized?

A higher effecieny when working with texts and pictures. Automated worksflows for managing pictures. Automated workflows for putting products in right categories for oure web. Etc

inRiver PIM review by User in Printing
User in Printing
Validated Reviewer
Verified Current User
Review Source

"Econtent Nirvana"

What do you like best?

Usability of product and accessibility of inRiver experts.

What do you dislike?

Amazon connector not active yet - will help tremendously with managing Amazon content!

What business problems are you solving with the product? What benefits have you realized?

Product information management and syndication

inRiver PIM review by User
User
Validated Reviewer
Review Source

"Very Good Experience!"

What do you like best?

The product seems very user-friendly. I'm fairly new at this, but feel like I will have no problems picking it up

What do you dislike?

Unfortunately, I haven't gotten to the phase where I need to use PIM yet.

What business problems are you solving with the product? What benefits have you realized?

Keeping our data clean and well-sorted, to start out with

inRiver PIM review by User
User
Validated Reviewer
Review Source

"inRiver PIM"

What do you like best?

It's really simple to use and everything about it just 'works'

What do you dislike?

Nothing at the moment as it's still early days.

Recommendations to others considering the product

I highly recommend using this

What business problems are you solving with the product? What benefits have you realized?

We're giving our data structure, maintain quality and making enrichment fun and ready to re-purpose.

inRiver PIM review by G2 Crowd User
G2 Crowd User
Validated Reviewer
Review Source
inRiver PIM review by User
User
Validated Reviewer
Review Source

"All inclusive catalougue creation"

What do you like best?

Everything you may need to create and display product information clearly. The core function of the service delivers.

What do you dislike?

There is nothing of note that is negative about inRiver. Really impressed!

What business problems are you solving with the product? What benefits have you realized?

Provided a suitable solution for a small business.

inRiver PIM review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Very good PIM system"

What do you like best?

All the possibilities and the integration to our e-commerce

What do you dislike?

Nothing so far. Compared to earlier solutions this solve all our wishes..

What business problems are you solving with the product? What benefits have you realized?

Used to have severalsystems and spreadsheets with information. Now all these are in our PIM system, i.e. article information, documents, images.

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