What do you like best?
The ability to rapidly call a long list of prospects, drop voicemails effortlessly and the fact that it records all phone activities is fantastic. My productivity for calls is up thousands of percent for two reasons.
1) Cold calling sucks, and this product makes it effortless and keeps me smiling and dialing even if my heart isn't in it all the time.
2) I cue up a list of calls to make, throw on my headset and away we go. Call reluctance goes out the window because I am not manually pressing the keypad, getting distracted by anything that throws off my rhythm and keeps me focused.
What do you dislike?
The default settings on what I see on the screen about your contacts and having to tweak what appears manually what I see when dialing my contacts via the list view. I would want to set up my default list such as company name, contacts first, last name, LinkedIn profile, Twitter profile and the like without having it go back to useless information like the date I uploaded the contact.
Recommendations to others considering the product
Extremely effective and inexpensive alternative to InsideSales.com or Salesforce. Way easier to use and update than SF. Less robust but that is the beauty. It's a sales guys sales tool and not so bloated and time-consuming as SF.
The support team is ridiculously fast about taking suggestions and implementing changes. I have skyped my customer service guy and in as little as 3 days my suggestions are implemented.
What business problems are you solving with the product? What benefits have you realized?
It's a VERY crowded field. Sales cycles are not getting shorter and getting someone's attention is increasingly difficult. This product keeps me on track, helps me stay focused and be far more productive. It gives me sales super-powers in terms of overall productivity, connecting to prospects and managing existing clients.