What do you like best?
IS.com has given our organization a simple, consistent and intuitive platform for daily workflows. The software allows our sellers to input data on calls in real-time, in a way that is natural to the flow of their customer interactions. The combination of a streamlined process and a simple dashboard has both reduced time on non-sales activities and increased talk-time and calls logged.
What do you dislike?
IS.com is able to create features that make sense for our sales org, but naturally, they can take time to create. The struggle mostly comes from our custom SF.com features, but they have done a fantastic job working with us to find suitable solutions.
Recommendations to others considering the product
Review your CRM and the critical data points that drive your business. Understand the key metrics that IS.com can help build Plays around, which will return the data for you to utilize in future territory planning and campaigns.
What business problems are you solving with the product? What benefits have you realized?
Our main goal is to give selling time back to sellers by reducing time spent on data logging, customer research and activity management through the opportunity lifecycle. Our sellers have hundreds, if not thousands of accounts, and IS.com gives our sellers the confidence to move from step to step with an opportunity, and being prompted along the way when it is time for the next action. Knowing their plan of action is being managed in the tool frees sellers up to move onto the next task immediately. The number of tasks completed and the increase in talk-time are noticeably higher after implementing IS.com Playbooks.