What do you like best?
As a people/productivity/performance manager, I love that my teams can efficiently make calls and send emails through a platform that provides me complete realtime visibility, right in my CRM. I know that if I want my teams to increase a specific metric, all I have to do is put it up on the gamification leaderboard and BOOM, I see an instant and persistent boost to that metric. My teams love using local presence to get more people on the phone, I personally use it occasionally and it works like a charm, and they absolutely LOVE the email alerts they get when their prospects are interacting with their emails - it allows them to time their next outreach just right and know what to say.
What do you dislike?
It's a sophisticated, complex tool. With that comes a lot of power and customization, but it takes work to get it up and going. With that said, I've never had a questions their implementation and support teams didn't answer for me.
Recommendations to others considering the product
I've been using this a long time. It's a great product that has continually gotten better.
What business problems are you solving with the product? What benefits have you realized?
Increased sales and visibility. It start with increased productivity for sales reps, then higher conversation rates all through the funnel, and ends with more sales, all the while giving management unparalleled visibility.