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InsiteCommerce is the leading B2B and B2C ecommerce platform for enterprise organizations in manufacturing and distribution.

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InsiteCommerce Reviews

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InsiteCommerce review by Mahbub S.
Mahbub S.
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"Terrible platform - Stay away from this Ecom platform if you want stay Sane"

What do you like best?

Nothing!! There absolutely nothing i like about this platform.

What do you dislike?

Everything - Everything is manual, you can not mass import changes to your products. The user interface is something from 2000, not from 2018. If you want to create a promotional campaign for a large number of products "GOOD LUCK WITH THAT", you will need set every product one by one and to set up promotion you have to move between 4/5 different sections of the platform wasting unnecessary time. Very little to no tutorial or training available, you have to figure things out by yourself.

Recommendations to others considering the product

My recommendation from my experience is to stay away from this platform. Spend a little more get something else or you will suffer in the long run like we are right now.

What business problems are you solving with the product? What benefits have you realized?

We are using this ecom platform to run our e-commerce website. With this platform we are able to sell our products online.

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InsiteCommerce review by Executive Sponsor in Wholesale
Executive Sponsor in Wholesale
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"Good for off the self experience"

What do you like best?

Built in CMS is nice so you don't have to purchase a separate product. The Insite code is .C# and ASP.NET based which is good if that's what your expertise is. You can purchase the API functionality which allows you access to build along side and customize some of the Insite functionality.

What do you dislike?

Be cautious of their sales team. They promised things they can't deliver on out of the box and downplayed difficulty of customization. Product was designed for off the self experience, period. The base code is changing fast and makes upgrading a major nightmare if you customize. Insite doesn't want to deal with it's customers directly. They seem more interested in growth for their equity partner and future sale to competitor than long-term growth for their customers. You'll be pushed off onto third party partner. The issue is that their partners are limited and have limited experience with Insite code. Most partners are geared toward Sitecore and have serious challenges with any custom implementation. Expect your partners to underestimate everything,, timelines to be five times the original estimate, implementation costs to be five times original estimates. In truth, if you need a customized solution, I'd stay away from Insite. For pay, SAP Hybris is much more flexible and you can negotiate the price down to about two times Insite. While this is initially more expensive, it will save you in the long haul. For free, there's nopCommerce, been around a long time and support costs are an absolute bargain compared to Hybris and Insite.

Recommendations to others considering the product

Strongly encourage you to look at other vendors if you are going to do any customization.

What business problems are you solving with the product? What benefits have you realized?

Replace an old E-commerce product. We haven't realized any benefit. Everything we have we had in the old product.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!

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