Inspectlet

(18)
4.0 out of 5 stars

Session recording tool. Inspectlet helps companies understand their website visitors' intentions with smarter web analytics.

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Inspectlet Reviews

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Showing 18 Inspectlet reviews
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Inspectlet review by <span>Kaytlin S.</span>
Kaytlin S.
Validated Reviewer
Verified Current User
Review Source

"Very complete visual report."

What do you like best?

What I like most about this software is the ease with which I can configure, modify and adapt everything to what I need.

It provides quite complete visual reports, they are quite detailed, informing all the movements and interactions that users make on my website.

Video quality incredible, the best.

Simple, useful and complete interface.

What do you dislike?

Although adapting is really easy, when I want to customize everything exactly as I require it takes a really long time, which delays a bit the work, however, that is my only inconvenience, everything has worked without any problem.

Recommendations to others considering the product

This software has an advanced function with visual reports that detail exactly what you need to know about the users that visit your website. I recommend that you include Inspectlet to your work, in this way everything will be much simpler.

What business problems are you solving with the product? What benefits have you realized?

The studies we have done to improve the quality of our product and the research we have tried to do to increase the efficiency of our website is now much easier thanks to Inspectle. It gives us a fairly complete information analysis, detailing everything in the reports it provides. Now it is easier to know exactly what our clients like about our website and what they like the least, so we can find quick solutions to small inconveniences.

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Inspectlet review by <span>Agnese G.</span>
Agnese G.
Validated Reviewer
Verified Current User
Review Source

"Ziņošana reāllaikā"

What do you like best?

Inspectlet ir unikāla programmatūra, kas nepieciešama ikvienam uzņēmumam. Tie īsteno lielisku veidu, kā iegūt atsauksmes, un ka tā ieraksta video par katru kustību, ko lietotājs veic savā vietnē. Man tas patīk, jo mēs varam zināt, kādas ir mūsu mājas lapas visinteresantākās daļas un kādas ir vismazāk interesantas lietas. Man patīk, ka visi ziņojumi ir reāllaikā. Tas ir tik vienkārši lietojams, un mums nav vajadzīgas lielas zināšanas, lai saprastu, ko programmatūra vēlas pateikt.

What do you dislike?

Vietnes interfeiss un dizains varētu būt interesantāks. Bet, izņemot to, man patiešām patīk izmantot šo programmatūru.

Recommendations to others considering the product

Inspectlet nāk klajā ar bezmaksas izmēģinājumu, un es ieteiktu cilvēkiem vispirms to izmēģināt, pirms samaksājat par kaut ko nevēlamu.

What business problems are you solving with the product? What benefits have you realized?

Šī programmatūra tiek izmantota mūsu uzņēmumā, lai saprastu dziļāk, ko vajag mūsu klienti. Tas mums palīdzēja saprast, kādas mūsu vietnes daļas ir svarīgas un kādas tās nav. Tas ir palīdzējis uzlabot to, kā mēs darām lietas, jo mēs zinām, ko vēlas mūsu klienti.

What Digital Analytics solution do you use?

Thanks for letting us know!
Inspectlet review by <span>Thania C.</span>
Thania C.
Validated Reviewer
Verified Current User
Review Source

"Visual report with Inspectlet"

What do you like best?

It is really very easy to use, I like that it is quite economical and it offers videos in an explicit and detailed way the interaction of the users, with a good quality of the video, without losing any detail and giving a quite complete report. It has useful and complete functions.

What do you dislike?

Setting everything up so that it is exactly what you want is complicated, you have to be very specific to try to see what you really want. In general, the interface is a bit complex.

Recommendations to others considering the product

If you want to make an in-depth analysis of your application the best is Inspectlet, the best software to be able to have a detailed analysis of the users that visit your website and be able to recognize and understand explicitly what they like to do on your page. I recommend it to one hundred percent, it is a complementary software to your work.

What business problems are you solving with the product? What benefits have you realized?

It has benefited a lot in the aspect of the study of the operation and statistics of our website, now we know the route that users make to our link, the first thing they see and the most outstanding for them. This has allowed us to find the best inconveniences and small solutions to our web system.

Inspectlet review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Does what is expected"

What do you like best?

-Video clips work pretty

-Having additional filters to identify which videos to watch can be helpful

-AFAIK, it was fairly low cost to implement for our product

What do you dislike?

-UI could use some design love, it's mostly functional but sometimes it can be confusing to parse the different videos

-It's still not clear what's the best way to differentiate between different environments, so you aren't recording everybody

-you'll have to be very diligent about the configuration to ensure you can map out which user you're watching

What business problems are you solving with the product? What benefits have you realized?

Primarily using it for understanding where people were failing on the onboarding flow we had for our product. It was insightful for us to see at which points people were dropping off, and which fields they were having potentially issues on.

Inspectlet review by <span>Elaine S.</span>
Elaine S.
Validated Reviewer
Verified Current User
Review Source

"Inspectlet website session recording is top notch"

What do you like best?

I like that all the "fluff" that many of their competitors use to increase the price substantially is stripped away. I love the fact that their is no training our help manual needed to be successful with this tool. You can jump right in and master it in no time. The pricing has more than paid for itself in the actionable learning we have created. I can create filters to group together sessions for just about anything I would like to pull together. Any time I have contacted inspectlet with a suggestion or problem I have gotten and answer and/resolution quickly.

What do you dislike?

I dislike the fact that sessions are only saved for 30 days, as many competitors also practice. Recently, they changed that and now you can opt for saving sessions for 60 days, at a moderate reasonable increase in price. Rather than a gougue of your wallet, as a few of the other place will do in order to extend session length.

Recommendations to others considering the product

Use the free trial subscription to test it out. Or use the very lowest paid level. You can canel at any time without any impact. If you want all the bells and whistles and the large price tag that goes with it, still compare what you get in Inpectlet vs. the other option. I guarantee you, you will then question, do we really need all that?

What business problems are you solving with the product? What benefits have you realized?

Using Inspectlet easily called out an issue we had with account creation that we were unaware of. Inspectlet also helped us indentifiy the fact that people are not interacting with our auto suggest functionality in the way we had thought it would be used. We are working on fixing that. Inspectlet helped us identify a production issue with pricing syncing to the site. This came to light by observing the add to cart button was present on product detail page, but the there was no price for the product present.

Inspectlet review by <span>Marian Isabel N.</span>
Marian Isabel N.
Validated Reviewer
Review Source

"Review for Inspectlet"

What do you like best?

It is very easy to use. Few steps are needed for you to be able to use it in analyzing it has session recordings, heatmaps, trends and the new added feature A/B Experiments tho it is in BETA phase.

What do you dislike?

It has great features so great features means high prices. It is a bit pricey if a start-up company would use it.

Recommendations to others considering the product

This is a very good tool with it comes to analyzing your website.

What business problems are you solving with the product? What benefits have you realized?

We need to know how people navigates thru our website. This served as a guide for us to determine the parts wherein we have to improve our website.

Inspectlet review by <span>Phu B.</span>
Phu B.
Validated Reviewer
Review Source

"Cost-effective Solution That Worked Well"

What do you like best?

-Cost effective

-Easy to use

-Nice, detailed videos of user interactions on site

What do you dislike?

-The UI could be easier to navigate

-Took quite some time to install and test (but may have been more of an internal issue than something wrong with software)

What business problems are you solving with the product? What benefits have you realized?

I'm not currently using Inspectlet, but I did in my previous position. I was using it to try to understand what users were doing on our landing pages and throughout the funnel. It was helpful in helping me figure out new A/B tests to increase our conversion rates.

Inspectlet review by <span>Elizabeth V.</span>
Elizabeth V.
Validated Reviewer
Verified Current User
Review Source

"Simple"

What do you like best?

-Works right

-Easy to use

-Helpful features

-simple UI

What do you dislike?

It's a little bit pricey. I wouldn't pay so much for this.

Recommendations to others considering the product

I would say to give it a try in the free version.

What business problems are you solving with the product? What benefits have you realized?

We wanted to know how our users use our website and this helped us to do it.

Inspectlet review by <span>David M.</span>
David M.
Validated Reviewer
Verified Current User
Review Source

"Inspectlet is awesome."

What do you like best?

I love watching users navigate our website and seeing where they tap, click, scroll, etc...It's really helpful when making web design changes or when there are problems to go back and see what a customer input into a field to cause a problem.

What do you dislike?

It seems like a very minimal feel to the design of the site.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

We are able to troubleshoot problems with our website. It's really helpful for us to capture a visitor's IP address when they are on our website and if they call in and say they had problems, then we can filter by their IP and watch them on our site.

Inspectlet review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Does it's job"

What do you like best?

It records the user sessions and plays them so that we can understand the exact behavior of the user. It can segregate the user by IP, country, region, pages etc. Tagging is also a very nice feature which helps the developer/Inspectlet user to quickly find the desired session to view. It has a simple UI which makes it easy to use for people with non-technical background.

What do you dislike?

Although it does the job most of the times, but I had some bad experiences with the player. Sometimes it fails to load, or stops abruptly in middle. The problem is solved after refreshing the page.

Recommendations to others considering the product

It is one of the best products out there for session recording. It helps in understanding the customer journey well.

What business problems are you solving with the product? What benefits have you realized?

Working for a travel domain, we wanted to understand the customer journey better on the website and also what made the user not buy the product or where the user was getting confused or getting intimidated. Inspectlet facilitated this by session playback. We were easily able to find the page on which we wanted to the reaction of the user.

Inspectlet review by Industry Analyst / Tech Writer in Retail
Industry Analyst / Tech Writer in Retail
Validated Reviewer
Verified Current User
Review Source

"Inspectlet review"

What do you like best?

The pricing for inspectlet is very good as well as an easy to navigate interface

What do you dislike?

I dislike not having the availability to integrate with my testing software.

Recommendations to others considering the product

Do it. At least try it.

What business problems are you solving with the product? What benefits have you realized?

We use it to determine pain points for our guests as we do analysis for split testing. The main benefit we have realized is the physical path of our guest giving us a different few of our customer funnel.

Inspectlet review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Review Source

"Be careful with eCommerce"

What do you like best?

Out of other competitors in the market, Inspectlet got the pricing right. Pricing based off sessions instead of page views is great for those looking to record entire user sessions.

The playback functionality is really nice with several options that make viewing large numbers of recordings easy.

What do you dislike?

The inclusion of the software on our eCommerce platform conflicted with the checkout process and prevented credit card transactions. There configuration and set-up seemed to be point-and-click, so we didn't do full regression testing. HIGHLY recommend full regression and a close eye on eCommerce platforms.

Also, the mask sensitive data feature didn't seem to work. We ended up having to mask all form entry fields which limited the benefit of the tool.

Recommendations to others considering the product

QA QA QA before roll-out. Don't let simple include fool you for eComm site.

Confirm masking of encrypted fields.

What business problems are you solving with the product? What benefits have you realized?

Validation of end user errors submitted as bugs to our Support team.

Visibility of experience to confirm end user interaction.

Within several hours, we were able to see interactions and an issue we didn't know about.

Inspectlet review by <span>Hamza B.</span>
Hamza B.
Validated Reviewer
Review Source

"Good but still huge room for imporvements"

What do you like best?

The user interface is very modern and clean.

Easy to sort and filter data, generate heat maps.

What do you dislike?

We had few blank recordings, small performance issues.

Small plans doesn't have all the features like funnel analysis.

Recommendations to others considering the product

Inspectlet is a really nice tool that offers a lot of insightful informations .. Unfortunately we had some issues (blank recordings) .. and for a website with a small traffic like ours, we always want to know more about our visitors.. but if this is not important to you, you should give it a try.

What business problems are you solving with the product? What benefits have you realized?

Studying users behavior.

Identify possible blockers.

Improve the conversion.

Inspectlet review by <span>Chris P.</span>
Chris P.
Validated Reviewer
Review Source

"Cool features - but a big time commitment to get great insights"

What do you like best?

I liked the cool visual of the recorded sessions. Gave interesting insights.

What do you dislike?

There is no way to really aggregate something like this, and it is a tedious process to go through a lot of examples.

Recommendations to others considering the product

Serves a very specific purpose. Worth the price as long as you continue to use it.

What business problems are you solving with the product? What benefits have you realized?

How do users interact with my product.

Inspectlet review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Helpful insights into user journey "

What do you like best?

Watching videos of user activity and the heatmaps are probably my two favorite features.

What do you dislike?

It's not very pleasing to look at. I know that sounds a bit blunt, but it could use some help in the UI/UX department to make it visually friendly.

What business problems are you solving with the product? What benefits have you realized?

It's been great for various A/B testing initiatives we have done.

Inspectlet review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Good for money"

What do you like best?

Nice heat mapping tools. System is pretty flexible to allow us to change up recording needs to meet seasonal trends.

What do you dislike?

Page being recorded is cached, so what we see in the system is not always what the user was looking at.

What business problems are you solving with the product? What benefits have you realized?

UX issues and other hang ups that our customers are having. Identifying what areas of our site users are most often navigating to.

Inspectlet review by Agency in Design
Agency in Design
Validated Reviewer
Verified Current User
Review Source

"Quite Insightful"

What do you like best?

The fact that I can watch what the users of my website is doing and at clicking.

What do you dislike?

I don't like how sometimes the browser does render all of the elements, or it renders it differently

What business problems are you solving with the product? What benefits have you realized?

We are using inspectlet to solve the issue of bounce rates. Where and when users are leaving the site.

Inspectlet review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Great tool overall"

What do you like best?

Excellent for CRO/improving the UX. Easy to use.

What do you dislike?

The sessions you can analyze are limited unless you are on the top price point.

What business problems are you solving with the product? What benefits have you realized?

Improving CRO and UX

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