What do you like best?
The grid editor for all contacts, the ability to de-duplicate contacts based on ANY contact property in HubSpot, and the import feature which allows me to upsert, and to update contacts based on ANY field, not just email address, which is currently the only method that HubSpot natively supports. Insycle integrated with HubSpot is like HubSpot on steroids.
What do you dislike?
Honestly, anything I disliked was fixed within 24 hours. Chen, and the entire team have been very responsive to my inquires and requests. For example, we had a unique situation where we have a 20-digit, numeric lead ID that we needed to use as our contact property for de-duplicatation in order to sync HubSpot data with our offline CRM. I noticed that Insycle rounded up our 20-digit ID at the 16th digit. (It's probably unusual to encounter 20-digit numeric contact properties for anything.) As soon as I brought this to their attention they went to work on it, and within less than a day a could begin using that field to update and de-duplicate contacts. This is the first time we have ever been able to perfectly sync contact records without email addresses from our offline CRM to HubSpot!
Recommendations to others considering the product
If you love HubSpot, but occasionally find yourself frustrated with its limitations when it comes to managing, bulk editing, and de-duplicating contacts, Insycle will help you fall in love with HubSpot all over again.
What business problems are you solving with the product? What benefits have you realized?
HubSpot is a great tool and we use them for our web hosting, email, and all of our marketing automation. A huge issue that prevented us from fully enjoying HubSpot was its inability to de-duplicate contact records based on anything other than email address (or user cookies for our website visitors). This prevented us from being able to use HubSpot as our primary CRM since more than 10% of our prospects either do not have an email address, or choose not to provide one to us. Insycle has solved this dilemma! An added, unanticipated benefit has been the grid editor, which allows you to update each field via a grid view of your contacts. HubSpot natively allows you to view your contacts and contact properties in a grid, but editing just a single field requires you to go into the contact record to update. Insycle lets you do it right in the grid itself!