What do you like best?
honestly nothing - i wouldn't recommend the system to anyone.
I can't speak for the specific parts of their system my client deals with (email marketing, CRM, etc..).
What do you dislike?
A client of ours is using ClickTrack/OpenTrack on their website to maintain details in GoldMine (CRM platform) so we have to use it despite there being far better alternatives.
they're quick to blame third party tools for conflicts stopping their system working (even giants like Google that are common place on websites) - Even after being given examples of the bugs that seem to plague their system they haven't provided solution or advice on the cause of issues.
they're quick to dismiss any level of support without a direct support contract, even if the question asked is answered with a quick yes/no - they'll respond with longer emails skirting around questions asked. They seem to be cagey regarding how their software works and/or don't seem to understand how it functions. Documentation is non-existent.
Recommendations to others considering the product
If you have a viable alternative I'd strongly recommend considering that
What business problems are you solving with the product? What benefits have you realized?
Website to CRM maintainance.
personally none. Implementation of this system (which should literally just be drag/drop of components) has resulted in a detrimental impact on performance and SEO (which was a shock to me)
page loads are duplicated due to a redirection that occurs on their system - I cannot get clarification from IntelliClick as to why this redirect is occuring, despite making suggestions that literally require a yes/no response from anyone that has the slightest idea about their system.