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Interact

4.8
(3 reviews)

Intelligent intranet software offering a full suite of easy-to-use productivity and social tools on one platform

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Showing 3 Interact reviews
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Interact review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"The best system for our needs"

What do you like best?

What drew us to Interact was that out of the box the UI is modern and provides the pre-built functionality that most intranets rely on. Our 1k employee org was able to rapidly migrate from another platform with almost no vendor training because the system is extremely intuitive and easy to setup. Has a vibrant customer community which helps each other with q/a and product enhancement suggestions. Frequent upgrades bring new features and bug fixes in reliable intervals. Ease of administration with single click upgrades whether you are an on-premise or SaaS customer.

What do you dislike?

When we first became a customer their support was only provided out of the UK which was a drawback, but in recent years they've added US based support teams which provide us the support hours that we need.

Recommendations to others considering the product

Involve a sampling of your content managers in the demo/evaluation process to get their buy-in for the content creation process from the start.

What business problems are you solving with the product? What benefits have you realized?

Interact allowed us to scale back the amount of FTE staff that had to maintain our intranet, and our physical footprint in our data center while simultaneously providing us dramatically more capabilities and usability than our prior platform.

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Interact review by Cassie G.
Cassie G.
Validated Reviewer
Review Source

"Comprehensive Intranet Tool Makes Life Easy!"

What do you like best?

Interact is really robust software and as a company they regularly ask for user feedback to continually improve the SaaS. Changes are integrated slowly and seamlessly, great for users and admins!

What do you dislike?

Our server is closed and access is really strict, this can make applying updates difficult, but support staff is always great and able to help me overcome any struggles we encounter.

Recommendations to others considering the product

Transitioning content to Interact was intense, but once all our content was loaded, day-to-day management became a breeze! Some users were reluctant to take ownership of their content, but easy WYSIWYGs made training easy.

What business problems are you solving with the product? What benefits have you realized?

We had an outdated intranet that was updated by a single user or two - since transitioning to Interact we were able to enlist thought leaders in specific fields to manage their areas of expertise. This has led to more accurate and updated across the Intranet, and by proxy, more users going to the Intranet as a valuable resource.

What Team Collaboration solution do you use?

Thanks for letting us know!
Interact review by William G.
William G.
Validated Reviewer
Review Source

"Comprehensive intranet platform "

What do you like best?

Interact regularly updates their product so that we have the newest versions.

What do you dislike?

Bugs in new releases can take a while to get fixed.

Recommendations to others considering the product

On boarding can be tough, specifically for large scale organizations needing licenses only for a sub-group of employees, but Interact makes it easy to navigate.

What business problems are you solving with the product? What benefits have you realized?

White labeled intranet SaaS allows us out of the box functionality with customizable utility.

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