Interact is really robust software and as a company they regularly ask for user feedback to continually improve the SaaS. Changes are integrated slowly and seamlessly, great for users and admins!
What do you dislike?
Our server is closed and access is really strict, this can make applying updates difficult, but support staff is always great and able to help me overcome any struggles we encounter.
Recommendations to others considering the product
Transitioning content to Interact was intense, but once all our content was loaded, day-to-day management became a breeze! Some users were reluctant to take ownership of their content, but easy WYSIWYGs made training easy.
What business problems are you solving with the product? What benefits have you realized?
We had an outdated intranet that was updated by a single user or two - since transitioning to Interact we were able to enlist thought leaders in specific fields to manage their areas of expertise. This has led to more accurate and updated across the Intranet, and by proxy, more users going to the Intranet as a valuable resource.
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