InterAction®

(13)
3.8 out of 5 stars

InterAction® is a Relationship Intelligence solution for Legal and Professional Services firms

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InterAction® Reviews

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Showing 13 InterAction® reviews
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InterAction® review by <span>Jessica K.</span>
Jessica K.
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Verified Current User
Review Source

"Using a product that they are not currently investing in is hard. "

What do you like best?

It is a fairly intuitive software. Our users who spend a good amount of time in the system are able to navigate quite easily. We also train new employees with the system, and they do see the ease in the system once they are shown.

Their Customer Support team is quick to respond to questions, even if the answer isn't what you always want.

What do you dislike?

We are not able to use IMO or Mobile because it does not meet our security requirements. When we reached out to InterAction about upgrading their system so we could use those features, they said no.

I wish we could also see more into our pipeline by allowing people to change the column labels for their opportunity dashboards.

We would also like for our users to use the Reminders feature. Unfortunately, reminders that you set are only visible to you, and we would like them to be visible to everyone.

Recommendations to others considering the product

they need to invest more money in their product to make it more user friendly.

What business problems are you solving with the product? What benefits have you realized?

there is a lot of work that goes into 'solving problems' by using interaction. I wish that we had dashboarding capabilities so that our users could run their own reports more easily. If they could actually create their own column reports, it would save the admin a lot of time.

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InterAction® review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Okay business contact manager"

What do you like best?

In terms of a database it's relatively easy to use.

What do you dislike?

I guess the whole concept feels a little bit outdated with the advent of LinkedIn. Admittedly not all contacts use LinkedIn, or are slow to update their work history. However it does seem weird that there is software to manage law firm contacts when, in practice, LinkedIn has most of that information already.

Another minor pet peeve, and it might just be my firm's implementation of the software, but I don't understand why the online client seems to be Internet Explorer only.

Recommendations to others considering the product

Given the existence of LinkedIn I would suggest someone look at whether InterAction is valuable before starting to use it.

What business problems are you solving with the product? What benefits have you realized?

Managing the database of the firm contacts.

What Legal Practice Management solution do you use?

Thanks for letting us know!
InterAction® review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"IA AG"

What do you like best?

Streamlined interface for contact management

What do you dislike?

Not a lot of customization options available, everything costs extra, search function is limited especially for tracking updates. Also, support is not very helpful.

Recommendations to others considering the product

have a plan in mind of how you want to organize your data before getting in to IA

What business problems are you solving with the product? What benefits have you realized?

Business development support, leads tracking, contact organization and maintenance

InterAction® review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"InterAction"

What do you like best?

We have had InterAction since 1999. It's comfortable to us. It's "common sense" approach to contact management makes it easy to work with.

What do you dislike?

InterAction is very time-intensive to maintain. We don't have a dedicated data steward so we monitor our database through the use of stringent data change management rules. In spite of our diligence, we still struggle with data management.

Recommendations to others considering the product

LexisNexis InterAction is now putting in place really good business development measures. I wish that they had come earlier but I feel that they are heading in the right place for others wishing to implement.

What business problems are you solving with the product? What benefits have you realized?

We use InterAction for event management and contact management. Our word templates are integrated with InterAction so document processing is very manageable.

InterAction® review by <span>Olivia N. K.</span>
Olivia N. K.
Validated Reviewer
Review Source

"Useful Legal Search Tool"

What do you like best?

My office has used Lexis for confidential searches and it's ease of use is what keeps us renewing

What do you dislike?

The website could be updated, it is semi basic and I think they could update it to suit the times.

What business problems are you solving with the product? What benefits have you realized?

It makes it easy to get ahold of people and verify identities.

InterAction® review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Verified Current User
Review Source

"InterAction Review"

What do you like best?

The best feature of InterAction in my opinion, is the ability to customize each profile to a user's specifications. There is amazing customer service and support for the product with

What do you dislike?

There tend to be a lot of technical glitches that pop up that cannot be explained at times, even by customer service. End users (secretaries) have complained that it does not work well with their processes.

What business problems are you solving with the product? What benefits have you realized?

It is a great tool for segmenting the database to send communications to specific lists. It works even better if you have an add-on service from a third party that can track bounces, opt-outs, etc.

Kate from G2 Crowd

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