-Pricing: As a global organization we were being billed on a sliding scale of rates per person per minute that joined our conferences. This resulted in a monthly service charge in the thousands of dollars due to the variety of countries dialing in to our conferences. We only purchased a dozen or so licenses, so this was a considerable cost. After reviewing other solutions, we quickly realized we were overpaying and did not need to be billed on a usage based metric.
-Account Support was terrible. It took several months to cancel our account, our AM failed to log our requests, and our contract was renewed on an annual basis despite my requests to cancel. This was finally resolved after moving the issue up the management level, but it was an unnecessarily complicated process.
We needed to conduct virtual meetings, being a 'brand name' we selected Intercall. We were very disappointed with the support and pricing and ended up cancelling our account and moving to another vendor.