InterCall Unified Meeting

(29)
3.9 out of 5 stars

With Unified Meeting 5 audio, web and video conferencing, you can come together with anyone, from anywhere, at any time. All without leaving your office.

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InterCall Unified Meeting Reviews

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Showing 28 InterCall reviews
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InterCall review by <span>Matt W.</span>
Matt W.
Validated Reviewer
Organic
Reviewed On

Effortless meetings

What do you like best?

This software has all of the "checkbox" features like camera sharing, identifies who is speaking, icons or face-video sharing, etc. What is best about this software is the ease of experience - it just works great and you don't have to think about it.

What do you dislike?

This software is very solid ... one thing I would improve is keep a pop-up for your personal ID, after you enter the meeting ID, so that you can reference it after you enter the meeting. It's probably there somewhere I'm sure, but would be great if it was hovering for a few more seconds after you enter the meeting.

What business problems are you solving with the product? What benefits have you realized?

This software has helped us hold multi-site meetings with a minimum of time wasted trying to get the connections right and solve technical issues. It just works every time!

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InterCall review by <span>Dave S.</span>
Dave S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Intercall APAC has serious Account Management issue

What do you like best?

Comprehensive global dial in numbers and a highly reliable platform were the best part of this solution.

What do you dislike?

-Pricing: As a global organization we were being billed on a sliding scale of rates per person per minute that joined our conferences. This resulted in a monthly service charge in the thousands of dollars due to the variety of countries dialing in to our conferences. We only purchased a dozen or so licenses, so this was a considerable cost. After reviewing other solutions, we quickly realized we were overpaying and did not need to be billed on a usage based metric.

-Account Support was terrible. It took several months to cancel our account, our AM failed to log our requests, and our contract was renewed on an annual basis despite my requests to cancel. This was finally resolved after moving the issue up the management level, but it was an unnecessarily complicated process.

Recommendations to others considering the product

Look to other solutions. There are other vendors providing better service and support at much more competitive rates

What business problems are you solving with the product? What benefits have you realized?

We needed to conduct virtual meetings, being a 'brand name' we selected Intercall. We were very disappointed with the support and pricing and ended up cancelling our account and moving to another vendor.

What Web Conferencing solution do you use?

Thanks for letting us know!
InterCall review by <span>Mike L.</span>
Mike L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great tool to circumvent landline connections

What do you like best?

I've used Intercall frequently to screen-share as well as facilitate voice communications with our clients in other states. Often, our clients either don't have conference lines or aren't able to secure a room that is properly wired for voice communications. People are able to call in on a computer-by-computer basis for presentations, see my screen, and vocally contribute wherever they happen to be at the time.

What do you dislike?

While I've found that session recording works pretty well and is predominantly a function of bandwidth on the end of the person sharing their screen, I've had a few presentations that I've recorded contain video errors/lag/voice delay, which led to them being unusable or significantly less useful for our clients who weren't able to attend the presentation after the fact.

What business problems are you solving with the product? What benefits have you realized?

The business problem depends on the presentation, but painted in broad strokes, InterCall has helped facilitate easy phone and/or computer dial-in with additional text-based chat functionality, providing flexibility in presentations both for the presenter and the viewer.

InterCall review by <span>Mandeep D.</span>
Mandeep D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy to use audio-conferencing

What do you like best?

Very easy to use and the options displayed are user-friendly. Any layman can start conferencing within a minute. Easy to record and schedule meetings as well. Very effective for hosting meetings globally.

What do you dislike?

I dislike the most about the need to dial in the conference code when I try to join a conference using my phone. It doesn't take the conf code on its own. Also, I have seen sometimes using the link directly in my invite the conf code is taken automatically and I am in the call.

Recommendations to others considering the product

Please use InterCall for any conference need between multiple folks from various time zones.

What business problems are you solving with the product? What benefits have you realized?

It helps multiple people from different time zones enter into a conference call without any geographical barrier.

InterCall review by <span>Maggie S.</span>
Maggie S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Easy to use conferencing solution

What do you like best?

InterCall has different payment plan options, and it doesn't require software installation to use the program. Overall, the program is easy to use and the audio/video quality is good. There is free trial offer for users to try out before committing to a plan option. Also, it works with Outlook.

What do you dislike?

The various options creates a confusing interface for new users. Customer service is not helpful. There is no storage space for a document library.

Recommendations to others considering the product

Try the free trial before committing to an option plan.

What business problems are you solving with the product? What benefits have you realized?

InterCall is one of the conferencing solutions we use for meetings and webinars. It allows connection with other people digitally.

InterCall review by <span>Lindsay G.</span>
Lindsay G.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

InterCall Allows Us To Be Interconnected

What do you like best?

InterCall is easy to setup and really ease to use across an enterprise. In previous roles, I've used InterCall in conjunction with WebEx, which allowed for the combo audio/video experience for our internal meetings and presentations, as well as prospecting calls / deminars.

What do you dislike?

InterCall has a lot of prompts that sometimes seem pretty redundant and clunky. As someone who had to setup a lot of conference calls, you begin to memorize the prompts to breeze through and get your conference call started, but it's not very user friendly.

Recommendations to others considering the product

It's a great tool for basic conference calls - no bells and whistles.

What business problems are you solving with the product? What benefits have you realized?

Inexpensive conference calls with a company spread out across multiple states and countries.

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Kate from G2 Crowd

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