Intercom

(422)
4.2 out of 5 stars

Intercom allows you to communicate personally with every single customer.

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Showing 422 Intercom reviews
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Intercom review by <span>Leanna W.</span>
Leanna W.
Validated Reviewer
Verified Current User
Review Source

"Never forget about your customers"

What do you like best?

This service has many advantages, namely:

- our customers became more loyal to us, as we began to respond quickly to their questions;

- a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of the phone);

- easy integration with our application;

- new integration with GitHut, we were pleased with this news.

What do you dislike?

Crowded user interface. It began to work slower and not as stable as before. It is difficult to monitor all notifications. I would not refuse more detailed reports.

Recommendations to others considering the product

Do not forget about your clients, they are the basis of your business. We need to respond promptly and solve problems as quickly as possible. Intercom can easily help with it.

What business problems are you solving with the product? What benefits have you realized?

We use Intercom mainly for support work. We receive and process tons of feedback from our customers. We also use it to notify our customers about new versions of our product.

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Intercom review by <span>Eugenio S.</span>
Eugenio S.
Validated Reviewer
Verified Current User
Review Source

"Great opportunity to work effectively. "

What do you like best?

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

What do you dislike?

We are working every single day and til now we don't have bad issues to use it. We do not complain about that platform at all.

Recommendations to others considering the product

The platform has all working tools which we need. I recommend it to you and I guess you will like it a lot. You will have an automatic system which will help you to make marketing system work better. In your hand will be a great key with which you can easy to increase your sales.

What business problems are you solving with the product? What benefits have you realized?

We have a better opportunity to work together in one place, powered by real customers date. We can see the productivity of messages and test edition to develop results. Very understandable process.

What Live Chat solution do you use?

Thanks for letting us know!
Intercom review by <span>Sonny S.</span>
Sonny S.
Validated Reviewer
Verified Current User
Review Source

"Intercom is an easy way to integrate with my system and communicate with my customers."

What do you like best?

Intercom is not only software support service, but also software for marketing. At the same time, we can use it both in the office and in mobile applications. This service allows us to generate a client base and provides an opportunity for segmentation of the audience, which greatly facilitates the work. Intercom has a huge set of functions, so it's just a bailout for start-ups and small businesses. Simple interface. In addition, Intercom easily integrates with a large number of services, not only with external, but also with our internal programs.

What do you dislike?

A little incomprehensible pricing system.

Recommendations to others considering the product

Intercom will allow you to get away from having to run different software separately for support, sales and marketing. It is easy to use, has an excellent design, interface and support. Another plus is a mobile application that allows you to quickly contact customers and solve problems wherever you are.

What business problems are you solving with the product? What benefits have you realized?

Thanks to Intercom, we managed to provide our users with incredible quick support. This is our advantage over competitors. And, Intercom provided customers with the opportunity to ask us questions in the chat when we are out of touch, and this ensures that all their problems will always be resolved.

Intercom review by <span>Philippe H.</span>
Philippe H.
Validated Reviewer
Verified Current User
Review Source

"Must have for a Saas business"

What do you like best?

Intercom allows us to engage with our users in an effortless way through in-app message and automated emails while keeping track of our users log-ins in our tool.

I like the ability to tag users and company and then create segments. There are a lot of conditions available when filtering, thus allowing to create precise segments that target specific users or company.

continually roll out new feature and their support team is accessible whenever I have questions.

What do you dislike?

I once wanted to bulk edit some of our users by exporting them in CSV file and then reuploading the CSV file with a field modified. While the CSV file export was possible, re-uploading the file to bulk edit is not an available feature. Aside from that, I really enjoy using Intercom.

Recommendations to others considering the product

They continually roll-out new features and their support staff is available and effective when you ask them questions.

What business problems are you solving with the product? What benefits have you realized?

We use Intercom for several Saas business tasks such as engaging with users both manually and automatically as well as tracking users behavior within our app. We also split our clients between our different account managers using Tag and Segments.

Intercom review by <span>Spencer R.</span>
Spencer R.
Validated Reviewer
Verified Current User
Review Source

"Powerful in app chat tool"

What do you like best?

We love how well intercom integrates with our in app experience for users. It's easy to use for onboarding new users, checking in, getting feedback etc. I also like the ease of setting up vistor auto messages that appear on certain pages after certain behavior to engage with live chat users.

What do you dislike?

They could improve on workflow when it comes to creating more complex email and messaging campaigns. We've also run into some challenges when trying to do some custom integrations with tools like segment. They need more functionality when it comes to using this tool for sales and marketing vs. customer support. Great on customer support. Lacking in sales and marketing.

Recommendations to others considering the product

If you have a web or mobile app, this is a solid option. If you're looking for more of a marketing chat tool I would consider something like Drift as a stronger option.

What business problems are you solving with the product? What benefits have you realized?

customer support, support automation, documentation, support library, auto chat, lead capture, etc.

Intercom review by <span>Jan L.</span>
Jan L.
Validated Reviewer
Verified Current User
Review Source

"The one of the best tool for you and your customers"

What do you like best?

The main opportunity is the exchange of information between all the employees of our team. We have several offices and an easy exchange of information is very important for us. This service is not just a tool for contacting your clients, it may soon grow into an excellent CRM. With Intercom, you can easily collect all the necessary information about your customers. Nice API and documentation.

What do you dislike?

Difficult to use. The user interface is a little unorganized, it was difficult for me to understand it. As the interface began to slow down, it's very bad because our client base has grown and I would not want to search for a particular service.

Recommendations to others considering the product

If you want to organize communication in your development team, to facilitate the search for the information you definitely should try Intercom. Just a great support team, quickly solved any problems.

What business problems are you solving with the product? What benefits have you realized?

We use Intercom to communicate with our customers. We encourage them about new updates and features. Our clients should be aware of the fact that our project is being grown. We also use this service to receive feedback from our customers.

Kate from G2 Crowd

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