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IntercomExport

4.9
(4)

Export Intercom Conversations to CSV format in one-click. Analyse in Microsoft Excel, Google Sheets or Numbers

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IntercomExport Reviews

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IntercomExport review by Muhannad Y.
Muhannad Y.
Validated Reviewer
Verified Current User
Review Source

"A great experience with IntercomExport"

What do you like best?

A very Helpful tool and great team, we had an issue while exporting conversations for deleted users, but after communication with the team, it was quickly fixed.

What do you dislike?

Nothing for now, but if the exports can take less time it would be great

What business problems are you solving with the product? What benefits have you realized?

- Monthly detailed reports for our leads.

- Monthly calculations for invoicing with our Outsource call center.

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IntercomExport review by Kieran G.
Kieran G.
Validated Reviewer
Verified Current User
Review Source

"A really useful tool"

What do you like best?

It's a simple way to extract your conversation data from Intercom. We found it useful to generate insights into what our customers were telling us, in order to inform our priorities.

What do you dislike?

Sometimes it takes some time to get a report - but that's often the case when generating reports from Intercom anyway. Not a huge problem.

What business problems are you solving with the product? What benefits have you realized?

Understanding what our conversations with customers were about, to identify trends and prioritise our roadmap.

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IntercomExport review by S H.
S H.
Validated Reviewer
Verified Current User
Review Source

"Fantastic service"

What do you like best?

Easy to use. Took 5 min to get all of the data I needed.

What do you dislike?

Had some issues logging in at times. If this happens to you, just try again and it will work.

What business problems are you solving with the product? What benefits have you realized?

Exporting all data from Intercom.

What Data Management Platform (DMP) solution do you use?

Thanks for letting us know!
IntercomExport review by Administrator
Administrator
Validated Reviewer
Review Source

"Insightful, easy to use service"

What do you like best?

Easy export to CSV file allowed us to run our own specific analytics on bulk data collected through Intercom conversations. Liked the flexibility involved here.

What do you dislike?

Incompatibility of emojis in the download. Created extra characters that confused the dataset sometimes.

What business problems are you solving with the product? What benefits have you realized?

Understanding customer response times by different demographics allowed us to get useful and actionable metrics of engagement. We could also run natural language processing analysis to understand key themes within conversations.

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