Easy export to CSV file allowed us to run our own specific analytics on bulk data collected through Intercom conversations. Liked the flexibility involved here.
What do you dislike?
Incompatibility of emojis in the download. Created extra characters that confused the dataset sometimes.
What business problems are you solving with the product? What benefits have you realized?
Understanding customer response times by different demographics allowed us to get useful and actionable metrics of engagement. We could also run natural language processing analysis to understand key themes within conversations.
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