Response from Brooke Furry of Intermapper
Thank you for your thoughtful review! It’s great to hear positive feedback on your experience with Intermapper, especially with teaching new help desk staff where things are located.
We are making updates to the status window and look forward to sharing those with you in upcoming releases.
Intermapper’s focus is infrastructure monitoring, while Wake-on-LAN is more of a troubleshooting tool. If you want to troubleshoot potential issues with Intermapper, you can create a helper application that launches from within the map. You’ll find more information about how to do this in the user guide.
Our support team strives to answer questions in a timely manner, so I’m sorry to hear you haven’t always been happy with the level of support you’ve received. If you have any outstanding, please do get in touch with our support team directly so we can help you resolve them.