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Intervals

Intervals

3.9
(126)

Intervals is online project management software that marries time tracking & task management in a collaborative space with powerful reporting. Ideal for small businesses including designers, web developers, consultants, creative agencies, IT services firms, and communications companies that bill on an hourly or per project basis.

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Intervals review by Mark G.
Mark G.
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Verified Current User
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"It Just Works"

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Intervals review by Christine W.
Christine W.
Validated Reviewer
Verified Current User
Review Source

"Cannot function without Intervals!"

What do you like best?

The ability to capture tasks in a reliable and intuitive system so none of my team's work can fall through the cracks. Intervals makes it easy to finish large projects by breaking down action items into tasks that can easily be assigned back and forth to team mates. I love the document attachment feature, the check boxes, and the ability to run dozens of reports.

What do you dislike?

The cap on 10 projects for the subscription level we purchased (49/mo)

Recommendations to others considering the product

By simply using Intervals, the tool enable and teach you and your team:

-how to tackle large projects

-how to prioritize

-how to communicate within a team

-how to follow through on a task

-how to record time for valuable metrics

What business problems are you solving with the product? What benefits have you realized?

We use Intervals in our finance office. We are solving payroll, finance, accounting, and administrative problems. The benefit of Intervals is that you can quickly input a task that needs to be completed later, and forget about it in the present. For a finance department in a growing company, we don't feel like the volume of requests slows down our productivity. We can stay focused on high priority work, and easily shift around tasks of different priorities.

What Project Management solution do you use?

Thanks for letting us know!
Intervals review by Joe G.
Joe G.
Validated Reviewer
Verified Current User
Review Source

"Not for everybody"

What do you like best?

This program is easy to use and the learning curve is relatively mild.

What do you dislike?

As with many others, the inability to easily create recurring tasks is a nuisance. You have to create a project template and copy it afresh every month. Some enterprises that like to track time but do recurring work on a retainer need this kind of feature. Also tasks are costed according to a cost per task. Whereas this is ok for small projects, it lacks sophistication. Some professionals (like us) cost work on the basis of the person carrying out the task. This is because a task often requires a "kit" of different inputs. These include the person doing the basic work, their supervisor and the quality reviewer. These people cost differently and jobs could vary in cost depending on the level of input which then enables us to identify which resource was used more. If the quality reviewer/ manager spent more time, it would make it easier for us to identify this fact and try to find solutions for the next time.

Recommendations to others considering the product

It's a low cost solution if you need to track time. However it is not able to provide mandatory accounting for time i.e. to compel users to account for a whole work day. It is project based rather than time based. However it can do the job with a few administrative workarounds. A pain to use if you have recurring tasks. You can't attach costs to individuals - only to tasks. This is only ok for some work.

What business problems are you solving with the product? What benefits have you realized?

I needed a checklist to ensure that all the tasks required to deliver a complex deliverable - monthly accounts - have been done and that there was approval of such tasks. It's important to be able to show clients that the work was done. It's early days still but I feel that it has helped to systematise adherence to required procedure and provide confidence in our processes. Plus It helps us track how much time it is taking and negotiate fee adjustments where necessary.

Intervals review by Santiago Z.
Santiago Z.
Validated Reviewer
Verified Current User
Review Source

"SOFTWARE DEVELOPMENT USING INTERVALS"

What do you like best?

Their organization in clients, projects and tasks allow us to work in a coordinated manner with our customers, also the billing feature allow us carry an effective control on costs. Additionaly the timers is an excelent way to keep track of time invested in working in our customers support

What do you dislike?

The notifications to my e-mail account is not really comprehensive to take a quick review of the tasks, I would need to easily click from the e-mail notification to the respective task in order to take action. Also I would like a mobile app to keep track of my on premise supports. k

Recommendations to others considering the product

Excelent tool to manage projects

What business problems are you solving with the product? What benefits have you realized?

We are software development company where control of costs and milestones of our projects is the main purpose of the use of intervals software in our business. Keep control of time invested in support in order to deliver a correct statement to our customers is key to generate confidence with our clients

Intervals review by Seth R.
Seth R.
Validated Reviewer
Verified Current User
Review Source

"Intervals online is an effective workload management tool"

What do you like best?

Task scheduling and resource allocation in terms of the estimated hours. Being able to follow tasks or jobs is also very useful and the general level of communication that it generates is great.

What do you dislike?

The biggest let down is that you can't mark hours as billed which makes the invoicing function pretty redundant to our company. The way we our company (and a lot of others) work is that we invoice at significant project milestones rather than every month so it is not easy to track what hours have or have not been invoiced.

Recommendations to others considering the product

If you are looking to keep track of your workload, continuously comparing quoted hours with actual hours and to improve client satisfaction through better understanding and allocation of resources then you need intervals! The database works seamlessly and provides you with many tools to ensure everyone is kept well informed about the status of company projects.

What business problems are you solving with the product? What benefits have you realized?

Workload management is actually possible when everyone puts jobs into the intervals system, this means that we can actually get a handle on how many hours of work each employee has to do and give clients lead times.

Intervals review by Paul S.
Paul S.
Validated Reviewer
Verified Current User
Review Source

"Excellent, could not do it without Intervals"

What do you like best?

Intervals makes task management, scheduling and basic project management easy for smaller companies that need to charge for their work per hour, like graphic designers, architects and other professionals.

What do you dislike?

Once the first invoice is generated on each project, only then the system starts adding VAT. So when you are using project budgets, you need to revise the budget up as soon as one invoice has been generated. This makes budgeting unnecessarily complicated where the system could simply always show the budget excl VAT instead of us having to keep tabs on when the budget is not applicable anymore. Also this is dangerous cause if one of our team forgets to up the budget as soon as an invoice is generated by admin, the project profile gives an inaccurate account of where actual cost vs budget is at, seeing that the budget is still excl VAT but meantime the system added VAT to the project costs, only, and not also to the budget amount.

What business problems are you solving with the product? What benefits have you realized?

We can get more projects out in faster turnaround times while being more organised and being able to accurately time and invocie for work.

Intervals review by Elaine L.
Elaine L.
Validated Reviewer
Verified Current User
Review Source

"Intervals has helped us bill more accurately and completely for our time"

What do you like best?

Intervals allows us to keep track of billable time without too much thought. By simply starting a timer for a task or a general timer, we can make sure we're tracking our billable hours completely. I also love that we are able to receive emails directly into our intervals workflow and assign them as tasks to the appropriate project.

What do you dislike?

Sometimes one email is referencing more than one specific project - I wish it was possible to "duplicate" a task into another project (coming from the original email)

Recommendations to others considering the product

Give Intervals a try. It's an affordable way to keep track of your billable time, and to manage projects. When all you have to sell is your time, it's imperative to track it, and track it well.

What business problems are you solving with the product? What benefits have you realized?

Prior to using Intervals, we kept handwritten timesheets (we've been using Intervals for MANY years now). Those handwritten timesheets would often end up being a "best guess" - especially on a busy day when many different projects were touched, and many different tasks completed. Intervals has taken that away, and also made it easier for everyone in the office to see what needs to be done and when.

Intervals review by Eric L.
Eric L.
Validated Reviewer
Verified Current User
Review Source

"The backbone of our business!"

What do you like best?

In a word, simplicity. I love that we can use this project management tool for $100,000 projects as well as $1,000 projects ... We can quickly and easily get a new client set up and initiate managing their project in less than 5 minutes - most other PM tools take hours to set up a project.

What do you dislike?

The only frustration we have is that sometimes when I log in to pull a quick report, the report tool seems to hang for minutes and I end up having to close the browser, re-login and then the report pulls instantly - I don't know why this happens but it happens to my team members often as well...

Recommendations to others considering the product

If you are a small to average sized web shop (like we are), you need a project management tool that is easy to use, effective and quick to maintain. New client projects that are small, say less than $2,000 should not take more than 5 minutes to setup - and that's what Intervals affords us. This saves us time and aggravation.

What business problems are you solving with the product? What benefits have you realized?

This product solves the problem of defensibly of our invoicing structure. Before Intervals, we had time tracking apps that sort of did the trick, but any time a client contested or wanted more info on why they were charged this or that, we now have fast, easy reporting that instantly gives us what we need to defend why we did what we did. I love the timers as well - and how you can start one and put a keyword or two in for what you are doing for a client, then at the end of the day apply the time to a client project or task and fully explain all that you did for them that day (because we all know that if we don't write it down, we will forget, and therefore, run the risk of now being paid)...

Intervals review by Alexandra D.
Alexandra D.
Validated Reviewer
Verified Current User
Review Source

"Overall efficiency improvement in project management and communication."

What do you like best?

I like how easy it is to track exactly when something was started, when it was last touched and where it is. The communication is easy and the tasks can be easily customized to our company's needs.

What do you dislike?

It's cumbersome. Each email and each update to a task creates more things coming into my inbox. While it's understandable that it needs to happen, it's still sometimes overwhelming, especially as someone who is particularly involved in a lot of different projects.

What business problems are you solving with the product? What benefits have you realized?

Communication issues mostly and tracking for projects. It's easy to see who is in charge and who we should ask to move a project forward. We don't waste time chasing anyone down trying to find the root of a problem. The major benefits we weren't expecting, is that it's extremely easy to look up past projects and know exactly what we had done before.

Intervals review by George S.
George S.
Validated Reviewer
Verified Current User
Review Source

"Helps you understand where your (people's) time goes"

What do you like best?

The main reason we selected Intervals is its integrated time tracking features. Not only does it allow you to keep track of tasks and projects, but also see how much time is devoted on each one.

This is great if, like us, you are wondering about the real cost of each feature implemented, bug fixed etc.

What do you dislike?

This is minor, but it's very difficult to find and print your subscription invoice. They are buried in the "Plan info" section, which is not very intuitive.

What business problems are you solving with the product? What benefits have you realized?

As mentioned above, we use Intervals to keep track of tasks for our development work. This includes everything from writing down specs, to developing, testing and uploading to the live environment as well as bug fixing after something has gone live.

Intervals allows us to do all this, while keeping track of the time devoted to each task.

Intervals review by David A.
David A.
Validated Reviewer
Verified Current User
Review Source

"Intervals does almost everything we need"

What do you like best?

Simplicity of use: we are an internal web site development/communications office. We use intervals to track larger and small projects. Our staff are not heavily-experienced developers: they are writers, photographers and admin staff. They are all able to grasp and work in Intervals very quickly.

What do you dislike?

I wish tasks had dependencies. It is sometimes challenging lining up tasks and managing dependencies via notes in the task.

What business problems are you solving with the product? What benefits have you realized?

Tracking all our work: everything we do, whether it's related to a project or not, goes into Intervals. It is our institutional memory: we've created special 'projects' for tracking non-project related communications.

We would not be able to do the volume of work we do without Intervals: we just have too many things going on and too many details to track. Intervals has been amazing in that respect.

Intervals review by Marijan E.
Marijan E.
Validated Reviewer
Verified Current User
Review Source

"Do what it does"

What do you like best?

As only a user I love and mostly use time submission, I love the option where you can copy time from previous entries, and I love where is my time going functionality which crunches all the time entries for desired time span, split by projects .

What do you dislike?

Sometimes it can get confusing, i saw how assigning to projects looks and a lot of times I have no idea where are simplest functions, like add remove people from the project or the task.

Recommendations to others considering the product

Definitely ok for users, not sure for admins, but my company uses it for years now so I guess it works for them.

What business problems are you solving with the product? What benefits have you realized?

I personaly do not, but it's easier to track time like this then using some plain spreadsheet.

Intervals review by Javi G.
Javi G.
Validated Reviewer
Verified Current User
Review Source

"google 39/5000 Essential program with ease of use"

What do you like best?

Easy of use, and to have controlled the times of the tasks, the estimated and the realized.Sending reminders of tasks due or not yet due. Time reports dedicated to different projects. You have a home screen with the to-do of the week, which is very useful and reminder.

What do you dislike?

You can not specify an expense type, for example diets, kilometers,....

To look at resource workload versus estimated task time. Can not put a work schedule, with holidays.

Recommendations to others considering the product

It is a powerful tool for project management and easy to use

What business problems are you solving with the product? What benefits have you realized?

Project management and time entry. And you can take the data in an easy way from the api to be able to manage them outside

Intervals review by Stephanie W.
Stephanie W.
Validated Reviewer
Review Source

"Intervals is a (project) life saver"

What do you like best?

The ability to organize tasks within projects but also by module and milestone. I makes it very easy to analyze upcoming tasks, timelines and total scope of work. This also makes it an excellent team communication tool, with task commenting, assignments and other notifications – Interval's functionality really helps our team be collaborative vs. working in silos.

What do you dislike?

Sometimes tasks, projects or report dashboards can take awhile to load if the server is getting a lot of activity. This is not very frequent however.

p.s. I was not able to upload my logged-in image for this survey, kept getting a "Upload failed, please try again." message.

Recommendations to others considering the product

Worth checking out! Best solution we've found for our project management

What business problems are you solving with the product? What benefits have you realized?

We are a marketing company and have many different types of projects and tasks that often have to pass through several hands. Email would not be a good solution to handle task transfers as our clients also email us, as well as our colleagues, and it would be very easy to lose track. The Intervals system helps us keep track of tasks and helps ensure we never lose a project in the fray.

Additionally, we have set retainer budgets for each project and the time tracking through Intervals helps us stay on track for providing an adequate level of service without over-servicing.

Intervals review by Dan S.
Dan S.
Validated Reviewer
Verified Current User
Review Source

"Customer and Subs both like love intervals"

What do you like best?

Ability for custoemrs to create a task

Ability to provide only as much detail to custoers as needed in an invoice

Ability to report back on proejct process, costs, time etc.

Ability formultiple peopel ot owrk on each task.

What do you dislike?

When I finish with an invocie it takes me back to projects instead of leaving me in invoices os I can create a new one

Can't show time not billed for in an invocie ot a client. This would be very nice ot see added. It lets clents know how much time we are commiting but not billign for, especially when I project is over estimate.

What business problems are you solving with the product? What benefits have you realized?

Project management

Detail billing for csutoemrs who require it

Task managment

Intervals review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Intermediate Interval"

What do you like best?

I like that the program has many organizational features – Color coded level of importance, different drop-down variations for the status of jobs, and the ability to add additional colleagues to jobs depending on your own unique office processes. I like being able to see my tasks and apply time on the same page – Being able to start and stop a timer throughout the day allows for a more accurate depiction of my daily routine than a rough guess written in a notebook. Seeing added tasks across a weekly or monthly calendar gives a better visual to how long a project should take/is taking. Overall, there's so many simple features that make it easier to stay organized and up-to-date which makes for a stolid structure in a hectic world of design.

What do you dislike?

There are a SO many features that it can be overwhelming and can become over-organized. Many features are ignored by my team just to avoid confusion. Intervals also has a tendency to glitch on my computer when adding time by hand, the pop-up window will lose it's background, but I am sure that isn't a consistent problem across all users. I wish there was a way to disable/hide certain tabs and features from view if they're not being used.

What business problems are you solving with the product? What benefits have you realized?

My team uses Intervals to track various jobs at different stages – We predominately use Intervals for the "Tasks" feature. During our huddles we are able to see clearly what jobs are "hot" and who has what on their plate with ease. We are able to track our time easily and efficiently with tasks and task timers. We also total out invoices with better accuracy using Intervals. With the program we are able to see just how many hours a job took, what expenses were made real time to better quote a client in the future.

Intervals review by User in Design
User in Design
Validated Reviewer
Verified Current User
Review Source

"Helpful for managing a lot of projects."

What do you like best?

I really like the task system as it helps us keep track of projects and follow ups by assigning dates and using the Calendar view. We also love being able to upload pictures and documents and keep everything in one place for each project.

What do you dislike?

It would be helpful to be able to add and name our own priority categories.

I want to be able to create folders in the documents sections. We upload a lot of pictures and it would be nice to be able to consolidate them so we don't have to scroll through a few pages to get to the estimates or other notes.

What business problems are you solving with the product? What benefits have you realized?

We are a small office managing hundreds of projects so it has helped immensely in being able to take care of our clients. We are able to keep track of all the information we need in order to complete the project and keep on file for future use. The task system makes sure that we have follow ups in place and keeps track of our schedule.

Intervals review by Erick W.
Erick W.
Validated Reviewer
Review Source

"Dirt cheap, covers the basics and great bulletin board system; but UX for visual deciders is poor"

What do you like best?

It's deep. There's thorough space for paper trail and communications on projects, time and statuses. It's dirt cheap.

What do you dislike?

It's not primarily a visual interface. It's a huge bulletin board system, which has its benefits in support systems or IT environments (for example), but not in advertising and workflow environments like ours. We need to see everything at a glance, we need to make changes in real time, we need to make decisions quickly.

It's dirt cheap, but you get what you pay for. We have to recreate a lot of work by hand to make it more visual. But to get a system that accommodates our needs better, we have to spend more than 40x the cost of Intervals on something more robust like Mavenlink.

Recommendations to others considering the product

Look for opportunities to make Intervals a stronger user experience, particularly with visual support and more simplified, drag-and-drop functionality. The dashboard was a positive step. Rely on the bulletin board roots of Intervals for back-end tracking and internal communications, but not as primary day-to-day management.

What business problems are you solving with the product? What benefits have you realized?

We work in advertising, so we're helping clients every day by making strategies, research, analytics, media buys and creative products (websites, apps, videos, print ads, signage, outdoor, radio, photography, etc.).

Intervals helps us organize our thoughts and timing, holds us accountable for steps in the process and helps us effectively archive and track historical data.

Intervals review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Interavals review"

What do you like best?

The project tracking and task updates. Overall pretty good. Able to look at the teams projects and see where they are at for the month

What do you dislike?

Having to forward projects to the next month one by one. There's got to be a better way, especially as we grow our business. Being able to mass transfer projects to the next month would be great. Starting to look a bit outdated especially with the influx of newer options for client management.

Recommendations to others considering the product

Affordable, does the job, needs an update however that allows for month to month bulk client change, meaning it would be time saving to not have to transfer every project to the next month individually and rather a function that handles this automatically.

What business problems are you solving with the product? What benefits have you realized?

We are an SEO agency that uses an agency model for month to month clients. We are able to keep notes and organized in our efforts to support client needs

Intervals review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Solid Time and Accounting Management App, Needs help with Task / Project Management Features.."

What do you like best?

The time and budget management features are nice; however, the failure to give me alternative visualizations (Gantt / Timeline Views) and others makes it difficult to really recommend Intervals as a full Project Managment suite to others.

What do you dislike?

The lack of visualization and the lack of ability to create project templates easily.

Recommendations to others considering the product

Intervals is a solid product and ridiculously inexpensive for your team thanks to the flat-rate pricing vs. per-seat. However, this is not to say Intervals is perfect. There is a strong need for a better visualization suite for reporting and a better-documented API so that we can just build out a better dashboard ourselves.

Solid product and from a time tracking / budgeting / invoicing perspective this works beautifully; however, the big miss here is on the project management side of things. I think a majority of this can be cured with better visualizations; however, the inability to create any time-based visualization (Gantt or otherwise) is a total dealbreaker for me in a PMS as this is how a majority of clients and stakeholders prefer to see the information we present within intervals.

What business problems are you solving with the product? What benefits have you realized?

We are solving the time tracking and budget tracking problems for our projects. Would like to use this for task management; however, cannot do so easily or in a user-friendly manner.

Intervals review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Intervals is an economical choice for project management software."

What do you like best?

Our software developers can write plugins to improve Intervals' integration with various other tools. And Intervals appears committed to improving the platform (e.g., the Google Doc integration and drag/drop for document uploads).

What do you dislike?

It is hard to get a sense of all projects on-going at once, from the big-picture level.

I hate that tasks and comments "disappear" in the project history. (E.g., I would like to see a way to turn task/comments into summary that would turn into a project note. When a task is closed, valuable information from that task and the comments goes away.)

Also, I wish there were a preview function for documents. I don't want to download them all!

And one of your questions in this survey mentions issue tracking ... where is that??? I want to use it!!!!

Recommendations to others considering the product

It's budget conscious, so that is good for a small team starting out. It works well when you have a small number of similar projects. Intervals is a tool, and the tool only works as well as the process you have set up. It is not the solution to your process problem. Set your process first, and use Intervals to assist in implementing the process.

What business problems are you solving with the product? What benefits have you realized?

We face the problem of handling many different types of projects – some that have a day-ish turnaround, and others that can last 9 months to a year.

Intervals is helpful in keeping a historical record; but most of our discussions and real-time collaboration takes place outside of it.

Intervals review by Mark W.
Mark W.
Validated Reviewer
Review Source

"Great for startups and small business"

What do you like best?

Intervals has plenty of features to meet the needs of most start-ups and small businesses. There is enough organization and categorization components to accurately track time and represent tasks across multiple clients and projects. It's flexible enough to cater to almost any ALM practice or methodology.

What do you dislike?

The biggest limitations occur as an organization transitions from small to medium. The reporting requirements aren't adequate and the integrations are scarce. The API is extremely throttled and the methods for retrieving data programmatically becomes frustrating.

Recommendations to others considering the product

It's important to understand where your company is at right now before choosing a product like Intervals. Examine your integration needs both now and a few years down the road. Have a development team examine the API to make sure it's going to meet your needs.

Also consider the project management needs of your company and ensure Intervals is going to deliver timely value across clients or project portfolios. Examine the reports to see if the information is what you would expect to see from a client and management perspective.

What business problems are you solving with the product? What benefits have you realized?

We are a medium-sized product and professional services company. We leverage intervals to track both billable and non-billable time against services projects. Our biggest benefit comes from timers against client tasks and reporting that data to our finance department.

Intervals review by Quentin R.
Quentin R.
Validated Reviewer
Review Source

"Great business tool"

What do you like best?

It is ready to go, rock solid on reliability, and performs its function without fail. The time entry options are great. I have a staff of 10 and each person has a favorite way to input the data. That flexibility alone makes a huge difference in acceptance by employees. They adapt to the habit of keeping time in the way that best fits their work flow and style. Once the habit is established we have the data we need, when we need it, in the form we need it to keep up to date with billing. The flexibility in reports, ability to save/reuse reports, and share them as pdfs or excel files really helps with how we use the data in our business. We looked at a number of time tracking options before selecting Intervals. Their support, their reliability, and their continued improvements and enhancements save me the time of having to look again.

What do you dislike?

Other than wish I had developed it, can't think of an aspect I dislike.

Recommendations to others considering the product

Great for tracking time and projects. We use it in our weekly captains meetings and our monthly staff meetings to review status of all projects and tasks.

What business problems are you solving with the product? What benefits have you realized?

We are a web development company. We had tried other time keeping software and had designed our own with mockups and flowcharts and we about ready to start development when we learned of Intervals. Its screens and database structure matched what we had custom designed for ourselves. We use Intervals to track our time and feed that data into our accounting for billing and project profitability analyses. Intervals saved us from developing, and maintaining, our own software. And the new features that get added to the software periodically help us work more efficiently.

Intervals review by Dustin F.
Dustin F.
Validated Reviewer
Review Source

"Intervals Users for Almost a Decade"

What do you like best?

We tried several project management platforms before we settled on Intervals about nine years ago. The main feature that won us over: it's very robust, with a lot of features that work well for an agency like us. It's great for dividing a big project into small tasks, it's good for tracking timesheets and project budgets, and we like the ability to give clients a set of executive user credentials that allows them to check on project statuses in real time. It's also a very cost-effective platform for a small agency like us.

What do you dislike?

It's a little click-heavy and complex. You expect that from a platform that's as deeply featured as Intervals, but it seems like the interface - which has changed very little in the nine years that we've been using it - could improve. While the software continues to add new functionality, the platform's usability has stagnated. That make the system feel a bit old and outdated, even though it remains a very useful tool.

Recommendations to others considering the product

Make use of the trial. Run in concurrently with your existing software and see how it goes. But be sure to give it a fair shake, and don't be surprised if some users complain about the complex user interface. It has a bit of a learning curve, but once they adapt, they'll find it to be an incredibly powerful tool.

What business problems are you solving with the product? What benefits have you realized?

There are other software tools out there that perform essentially the same functions, but Invervals seems to have the right mix of features for a small ad agency like us. We're able to track project deadlines and budgets in real-time, which is incredibly useful for making fast changes to our production schedule.

Intervals review by Matt P.
Matt P.
Validated Reviewer
Review Source

"Great software for those new to managing projects"

What do you like best?

Intervals is a very easy system to step into. Set up people in your company, add a client, add a project, boom you are off and running. We dont use EVERYTHING it has to offer, but for our small company it has revolutionized the way we track projects and time. Since we started using it (2 years now) we don't go over budget on projects, we don't miss billing time, we don't miss deadlines. Everyone is on the same page. Plus the pricing model makes sense for us (based on active projects). The service is always available as well, never any downtime.

What do you dislike?

For us there are a few extra option we don't use, like the 'module' for each time entry, and you can't customize it out, but that's hardly a flaw. A few things with 'closing' projects I'd like to see modified, but again, not a flaw. Getting everyone on board using the system was probably the most difficult thing, but once all employees had to log their timesheets on intervals for pay (recommended), it went smoothly.

Recommendations to others considering the product

Start with basic package, track easy/simple projects first to get your feet wet.

What business problems are you solving with the product? What benefits have you realized?

Biggest issues solved: Projects we being forgotten about/left to hang with no direction, project budgets were not tracked effectively (with intervals it is to the day), billing was not accurate or timely. All these have been fixed, so we see better profits, increased customer satisfaction, and much better cash flow.

Intervals review by Zsombor Z.
Zsombor Z.
Validated Reviewer
Review Source

"The best combination of task management and time tracking"

What do you like best?

Simple to use, but still configurable interface for task management. The time tracking is perfectly integrated in the interface, and it is very easy to enter your time.

It made my last 10 years of software engineering very easy.

The product has exactly the right set of functionality for managing a software development and services company. When you need more than that you can easily integrate it with different applications.

It is just great. I am excited about it even after 10 years of using it in different companies.

What do you dislike?

They have no possibility to have custom fields attached to the tasks.

The request management part could have more functionality.

The user rights management could be more detailed.

But all these are are just nice to have, I found solutions for all these issues and these does not make the product less great.

Recommendations to others considering the product

Just take a test drive for a week and convince yourself. It is very easy to set it up.

What business problems are you solving with the product? What benefits have you realized?

Problems solved:

Manage tasks on different projects.

Track the support cases from customers.

Track time of the employees spent on different issues.

Benefits:

Easy to use cloud based solution.

The pricing model is great.

Stable, simple software not crowded with a lot of functionality.

Intervals review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Was looking for an alternative to the bane of my existence - Basecamp am so far happy"

What do you like best?

API access. The interface isn't dumbed down to the point of idiocy. The object model does what we need. Projects -> tasks-> time entries.

Using the API I was able to integrate my personal time tracker with intervals

What do you dislike?

The access models don't work with our workflow. I have had to make a lot of users admins so they could get the access they need. The executive view reports are lacking. I am going to have to use www:mechanize to send them the reports they need

Recommendations to others considering the product

API access means you might be able to fix things you don't like

NOT basecamp

What business problems are you solving with the product? What benefits have you realized?

We track our development time in intervals and provide reports to our customers.

Intervals review by Michael G.
Michael G.
Validated Reviewer
Review Source

"Like the timers, not the time input interface"

What do you like best?

My absolute favorite is the ability to create timers to track my work. Even if they are for specific tasks or generic ones. I just find them super useful.

What do you dislike?

My team does not use Intervals as the main project management tool, we use it more as a management reporting and accounting tool. As such, I find it very lengthy to add a new timer description. I need to specify the project, module, work type, etc... Time tracking is something I don't want to spend time on, and is you sum up all the small chunks of time used to report a new time interval, it can be significant.

Recommendations to others considering the product

Good time tracking, I have not used it for project management myself.

What business problems are you solving with the product? What benefits have you realized?

We do software support, and we charge in a hourly basis. Intervals has definitely increased our revenue by not allowing any hour to slip by.

Intervals review by Per C.
Per C.
Validated Reviewer
Verified Current User
Review Source

"My Intervals "

What do you like best?

Excellent client/project/task management capabilities. We've used My Intervals for almost 10 years and it's been a solid collaboration tool throughout that time.

What do you dislike?

It would be great if the software could give you better forward planning insights, such as which resources appear to be overbooked in the coming weeks based on assigned tasks, time estimates and due dates.

What business problems are you solving with the product? What benefits have you realized?

We have an awesome source of historical data on what work we've done, by whom and for whom. We're able to collaborate on tasks across continents, track utilization and productivity with a great level of detail. The reporting tools are used for client management, billing and business success measurement.

Intervals review by Gregory R.
Gregory R.
Validated Reviewer
Review Source

"Review of Intervals"

What do you like best?

I like being able to see what I have to do each day without writing it down. I like being able to track how much time I spend on each project and being able to see how much time I have allotted to work on a project.

What do you dislike?

I don't like how I can't update a document while updating the task. I don't like how all my project managers use the product so differently.

Recommendations to others considering the product

If you are looking for something that is easy to use and has a lot of features than this is a great product. If offers value to every type of user.

What business problems are you solving with the product? What benefits have you realized?

Trying to reduce wasted time and increase revenue. Not having had this product at my last job, the biggest benefit is being able to stay on top of due dates very easily.

Intervals review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Intervals Review"

What do you like best?

It covers the needs of my company. From company info to hours logged and multiple users on an account. I like that we can assign tasks to others.

What do you dislike?

It looks like something done in the 90's. It needs to be more user friendly, more modern with a focus on UX.

Recommendations to others considering the product

It gets the job done and meets expectations. It covers every need and then some. It just lacks a bit in design and user experience.

What business problems are you solving with the product? What benefits have you realized?

All kinds of SEO problems, and Intervals doesn't help solve them but it does help us track hours. I love that I can view the completion levels for each project together in a list, so I know what still needs to be worked on that month and what doesn't. No other software offers that. We've looked.

Intervals review by Administrator in Photography
Administrator in Photography
Validated Reviewer
Verified Current User
Review Source

"Intervals - I wish it was more visual"

What do you like best?

I think it helps our management team be on top of projects.

What do you dislike?

I'm at the bottom of the totem pole. I get assigned tasks. It took me a while to figure out how to turn off getting emails because I was both the owner AND the assignee of a task, so my only interface with Intervals was dealing with all the emails I'd get until I could close out a task. It's gotten better over time.

What business problems are you solving with the product? What benefits have you realized?

We're a university - so an event will take several components to be successful. For our managers, I'm sure this is a necessary tool to make sure everyone is on board with the requests for a project. For those of us at the receiving end of a task - it's mostly a nuisance.

Intervals review by Jeremy T.
Jeremy T.
Validated Reviewer
Verified Current User
Review Source

"Stable Product / Needs UX/UI attention"

What do you like best?

I have been using intervals everyday for 5.5 years. It has a solid feature set and I've never once seen a bug.

What do you dislike?

The product needs UI/UX attention. It has a lot of good features, but ease of use could be dramatically increased. It has good, but dated UI which is probably not a big deal to the existing user base, but improving this would probably boost intervals product sales.

What business problems are you solving with the product? What benefits have you realized?

Scheduling, Project Management, Time Tracking, Invoicing. The tool does what we need, but some improvements could be made to the user flow.

Intervals review by Guilherme B.
Guilherme B.
Validated Reviewer
Verified Current User
Review Source

"Fundamental to set the process in the company"

What do you like best?

In the beginning, email communication helps a lot. The direct mail account for tasks and projects is great.

The structure of timesheets is perfect!

What do you dislike?

Arrived at a time when unfortunately the intervals no longer meet our needs.

There is no space for integrated software documentation, missing sub-tasks, and auto-assigning emails, directly in the task, if it is a new request.

What business problems are you solving with the product? What benefits have you realized?

We decided to leave for JIRA. Although much more expensive than the Intervals, the features mentioned above are fundamental to our business.

Intervals review by Ross A. B.
Ross A. B.
Validated Reviewer
Verified Current User
Review Source

"Positive, but a little dated look"

What do you like best?

The search functionality is very powerful and pretty reliable.

What do you dislike?

But troublesome to start adding a comment only to realize I also need to update the status or add a follower and I don't want to send multiple update notifications so need to copy current text, cancel the comment, click update task then resume editing... would be nice if the update UI was more flexible.

What business problems are you solving with the product? What benefits have you realized?

Mostly involved in cross-department task/project tracking - useful for tracking to-do's, ownership and progress

Intervals review by Administrator in Design
Administrator in Design
Validated Reviewer
Verified Current User
Review Source

"Intervals makes time tracking and invoicing painless for small business"

What do you like best?

I like the effortless means of tracking time and generating invoices.

What do you dislike?

I enter detailed descriptions because of the nature of the clients I work with. If I enter more than one entry per day, however they don't populate in chronological order when I generate the invoice.

Recommendations to others considering the product

The Intervals time tracking and invoicing functions completely remove the roadblocks to keeping detailed, accurate time records and generating professional quality invoices. Essentially a terrific tool for maximizing incoming cash flow.

What business problems are you solving with the product? What benefits have you realized?

Intervals solves the problem of spending too much time tracking time and creating invoices. The benefits realized include the ease of invoicing, ability to generate useful reports and statements, and spitting out an invoice in just a few minutes.

Intervals review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Can't Deliver Without It"

What do you like best?

The system is not only easy to use, it is simple to set up and allows for a lot of customization so that it works for any type of client, project structure. It allows our company to keep all work requests, timelines, milestones, labor tracking, project expenses all in one place. It has simplified billing. It holds our team accountable, and work requests are not overlooked since you can view Intervals from anywhere.

What do you dislike?

I would recommend looking at the users rights. We do have to make people admins because they need to view reports and approve labor, but it also gives them rights to set up new projects which I don't want them to necessarily do. Also, from a leadership standpoint we aren't able to create projects that only we can view because our managers need admin rights as stated above.

Recommendations to others considering the product

If you need to manage a large volume of work for multiple clients/projects and want it integrated with time tracking and billing this is the perfect system. Spend time up front to think about how you will use Work Types, Milestones, Modules and Projects. If you do that up front and have it configured in a way that lines up to your business it will be much easier to implement and manage.

What business problems are you solving with the product? What benefits have you realized?

We provide marketing and sales solutions for our clients. For example, if our client goes to a tradeshow they send us the leads from the show. We have multiple deliverables that must take place from sending emails, making phone calls, assigning and distributing the leads, to program reporting and follow-up. There are a lot of tasks that go into one campaign, you can only manage that through a system like Intervals to ensure no step is missed.

Intervals review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Overall happy with the tool and we will continue to use it"

What do you like best?

I love the way you can create a task, assign, and then drag and drop to change dates it is due. I like the way you can set up Clients then projects. The reporting is great. I like how you can set rates.

What do you dislike?

Would really be great if there was a mobile app. Especially for updating time...it just isn't that user friendly.

The tool itself just feels and looks a bit dated...like I am using an old tool. Not something new and modern and for that reason I would be less likely to recommend it as I would with tech savvy people who like to look at visually appealing tools

It would be great if there was a way to save "templates" for when you keep creating the same tasks with the same to do lists. We just the check mark bullet a lot in our tasks.

Would be good if we could set up "reoccurring" tasks rather than moving it every week. Or closing a take and reopening every week. For example we have a priorities for the week task that we close each Friday and reopen every Monday.

Would be good if setting up the "profile" could have more flexibility as we have information we like to include here and we have to copy and paste a template in every time. Be good to create "sections"

Recommendations to others considering the product

Use for the functionality and reporting not for the user experience.

What business problems are you solving with the product? What benefits have you realized?

We use it as a team to assign tasks and it is great to see what is on the calendar.

We like it for tracking budgets and seeing where our clients are at with time and budget.

Intervals review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Intervals review"

What do you like best?

There isn't much for me to describe as "liking best" about Intervals. I do like being able to create multiple tasks at once and add multiple time entries. Also like being able to upload a document while adding a comment without having to first save the comment.

What do you dislike?

There isn't any feature or functionality that allows for presetting any of the options. Some users have pretty much the exact same selections in specific drop-downs and they have to waste time with every ticket selecting those same options over and over. Being able to preset some of those options would be a big time saver.

When creating a new task, the Due Date is defaulted to 1 week in the future. Why? That makes no sense. If the task is being resolved the same day (or right then), the user has to either click the NONE link or open the Due Date and select TODAY from the calendar. You should be allowed to customize the Due Date to TODAY or NONE without having to click anything. Another option would be to MOVE the TODAY link from off the calendar view and put it next to the NONE link (i.e. None, Today). That would allow the user to set the due date with a single click. I submitted this to Intervals in January 2015 as a feature request and nothing ever came of it.

I haven't found any ability to make the different options not be required when creating a task. Depending on the client selected, I shouldn't be required to select 6 or more other options. There I go back to the being able to preset options.

When you click the Documents tab, it starts building a list before you even select any of the filters. That makes no sense. But I have to wait for it to finish building the list before I can change any of the filters. Waste of my time, especially when I need something right then. You should load the page blank and allow the user to search for all (as it currently does) or to adjust the filters. Just for fun I clicked the tab and it took 3+ minutes to load 14,253 documents, and with the records per page defaulted to 10, that's 1453 pages.

Documents added to tasks are another pain. You get a task and check and there are 15 documents attached. When you check the attachments, it's all the social media icons and crap in their email's signature. And their personal photos and cartoons and just crap that I've got to waste time deleting. And the more times the email has been replied to and forwarded to other users before it gets sent to Intervals, the more of that crap there is. YES, absolutely, there are times when the user will send an email with a valid image embedded in the body of the email and that should be added to the task as an attached document. But not every single social media icon in the email signature.

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

I'm too busy selecting the same options over and over I haven't had time to realize any benefits.

Intervals review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Intervals is the backbone of my company "

What do you like best?

Price is very reasonable, no charge for adding people. Detailed tasks, customizable and mr pie chart (to review high level reports). Overall my company has used intervals for more than 5 years and I have never seen anything else that provides the same level of software. Lastly, their customer service is amazing. They respond and complete tasks needed within a few hours and are very helpful!

What do you dislike?

The interface could be redesigned to be.a bit more modern. I wish there were more sub levels of admin as I want my managers to be able to close tasks but not see the hourly rate I have set up for each person. Lastly I wish I could make ongoing tasks (i.e. same task weekly or monthly). Right now the only way is to do a bulk upload, which does work but inside of the software would be easier.

What business problems are you solving with the product? What benefits have you realized?

Task management, project management, staying in budget (estimated time).

Intervals review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Great for Project Management "

What do you like best?

Easy to assign tasks to multiple assets within the agency. The upload system makes it easy to upload documents for review, as well as reviewing multiple rounds. Working with a creative team, the calendar view assists the team in making sure we are not overloading our team with requests.

Tracking your time is as simple as a single button click. Reports are easy to pull, including a nifty "Mr. Pie Chart" that helps view a time breakdown for a plethora of factors. This has been huge for tracking our effectiveness and profitability on projects. Due to this tracking, we have been able to adjust our rates to maximize profitability.

What do you dislike?

Difficult to spread out large products over multiple days. I believe they are working on this feature, but multi-day projects would be useful from an agency perspective on large campaigns. There is a limit on upload size, but this is not a deal breaker.

Recommendations to others considering the product

Great solution that ties project management and time tracking into one platform.

What business problems are you solving with the product? What benefits have you realized?

As a mid-sized agency, Intervals allows us to manage many clients and projects at once. It's helped us with tracking time efficiently and tracking profitability. We've adjusted our rates based on the reports provided by Intervals. As a whole, our project management has improved immensely. Intervals has assisted our team in delivering projects on, or ahead, of schedule.

Intervals review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Intervals is a powerful project management tool"

What do you like best?

It is a great communication tool to keep work moving. I work with a team located all around the world and in different time zones. I use Intervals to provide instructions and assign work to my team (and to make sure that all team members stay in the loop on the status of all tasks). My team also uses it to ensure we're all on the same page in terms of current versions of documents, which we attach to tickets. And I have multiple clients and multiple projects for each client so it helps me stay on top of what needs to be done for each - it is a great tool to help keep me organized.

What do you dislike?

I'm honestly struggling to come up with something I dislike. We don't use all the available functionality, but that's fine; we do use what meets our needs. I guess if I had to choose one thing it's this: when I update a task, an email is automatically sent to assignees and followers. I'd like to be able to choose when an email is sent and not have it go out automatically every time. What happens is I tend to do something like add a comment but forget to update a due date or a status. So I save the comment, then realize I have to change something else. As a result, my team gets excessive emails from me. Granted, that's a user error, but I'd like to have better control over the email send functionality.

What business problems are you solving with the product? What benefits have you realized?

I am managing multiple clients with multiple projects each. I always have many tasks that my teams need to accomplish at any given time. I'm not a big fan of MS Project but with Intervals, I find I really don't need it - I can set up all my project tasks and those constitute my project plan. Benefits are simplified project management, streamlined communication with my international team, and with the option to filter tasks by "My overdue", "Assigned to me", and "Owned by me", I can ensure that I stay on top of not only managing my projects, but also completing the work I need to do myself. Finally, by tracking the amount of time required for all tasks for any given project, I can provide reasonable and supported cost estimates to my customers for similar projects in the future.

Intervals review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Task and Time Tracking for Internet Dev Company"

What do you like best?

Intervals does a great job at task and time management. Our company has been using intervals for a few years and haven't experienced any unexpected downtime or issues. Intervals is also good at taking requests and trying to fit them in to their updates.

What do you dislike?

Although the reporting is robust I would love to have a little more project management type functionalities in the software. We use the tasks to assign work and it would be great to be able to use this feature in conjunction with resource allocation/management to see capacity. Admittedly there are features of Intervals that we do not utilize, however it would be great to get some schedule/budget reporting that is more flexible.

What business problems are you solving with the product? What benefits have you realized?

We adopted Intervals for time tracking early on and have been pleased with the results. We also use the system to create task requests and assigned tasks to team members.

Intervals review by Cristina T.
Cristina T.
Validated Reviewer
Review Source

"Intervals is great for managing time"

What do you like best?

As a project manager, intervals helps me create tasks for the many people that I work with and make sure they are done on time and correctly. Intervals is an integral part in our daily task management and helps us keep track of where we are spending our time.

What do you dislike?

I don't like that you have to switch to the advanced editor to use common typographical features in the tasks like bold. It's a step that seems unnecessary.

What business problems are you solving with the product? What benefits have you realized?

I use intervals for project management and making sure my team mates know what they need to do and when it's done. It's very easy to get projects done this way.

Intervals review by Sean C.
Sean C.
Validated Reviewer
Review Source

"Overall A Solid Product"

What do you like best?

The ability to track exactly where your time is going in an individual day, week, or month. Also the timer is quite useful. When I start a task I just click - start, leave it and when I go to enter my time it tells me exactly how long it took me. No more scribbling on the bottoms of pages start times & end times.

What do you dislike?

Setting up projects then task all individually can be tedious. They should make a more viable and user friendly template system

What business problems are you solving with the product? What benefits have you realized?

Time management - I have noticed a significant increase in efficiency when you can see exactly where time goes each day.

Intervals review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Im working with Intervals site and with Intervals API as admin role manage projects every day"

What do you like best?

It cover everything what is needed to manage projects, clients, tasks. API interface cover almost system features

What do you dislike?

API side issue: its impossible to assign user to project task if he is not assigned to project, but its impossible to assign user to project with API, so if I create new project/tasks with API I cant assign users with API - I need to go to admin side and assign users to project manually after that I can assign projects to tasks

Recommendations to others considering the product

Implement API user to project assignation

What business problems are you solving with the product? What benefits have you realized?

We solving the problem of project managing and project work hours tracking and calculating staff salaries hourly based

Intervals review by Ron G.
Ron G.
Validated Reviewer
Verified Current User
Review Source

"3 year user. Employ Task management, time, status, document delivery. "

What do you like best?

Personalized assignment and status of tasks dues. ability to attach documents, media, etc. Time tracking if desired.

What do you dislike?

a bit cumbersome to begin. I'd like a more customized dashboard screen -- allowing user to choose what is displayed larger and higher on the screen.

Recommendations to others considering the product

stay with it.. it gets easier.

What business problems are you solving with the product? What benefits have you realized?

Tracking assignments and due dates. Keeps me on schedule. Multiple parties can view the project.

Intervals review by Sherrie Niemtschk F.
Sherrie Niemtschk F.
Validated Reviewer
Review Source

"Works wonderfully for what we need. "

What do you like best?

Ease of project input, time sheet entry and time / project reports.

What do you dislike?

cannot change some features, dont understand / cannot change some of the financial data so show what i want. Would like to be able customize access for different users. I dont like having to set up tasks for each project. There should be a main task list we can choose from and assign to projects.

Recommendations to others considering the product

Very dependent on individual requirements.

What business problems are you solving with the product? What benefits have you realized?

timekeeping make easier more dependable. More project info is available in one place than with other programs we have used. Ability to attach documents.

Intervals review by Megan H.
Megan H.
Validated Reviewer
Review Source

"Creative Specialist"

What do you like best?

I like the ability our team has to stay organized, while also collaborating on a project and seeing where our project stands, based on time recorded, as well as comments that different users make.

What do you dislike?

Our office sometimes struggles with keeping track of all the of tickets and tasks in our system. The user interface is also starting to look dated. I wish the interface felt a little bit more like basecamp. In fact, our office currently uses basecamp as well, but if we could do everything in intervals, we probably would.

What business problems are you solving with the product? What benefits have you realized?

Project Management, User support tickets.

Intervals review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Review Source

"Business user of Intervals for 5 years plus"

What do you like best?

We can manage projects either based on fixed quotes, or time and materials open-ended projects.

It helps us relate easch task and the time taken for it, to the eventual billing, so we can apply intelligence to the business and how we run it.

What do you dislike?

Some of the team find it difficult to find their way round in there. Certain views of a project cannot be created, and so some of the data that is put in becomes hard to access or visualise in a usable form.

Recommendations to others considering the product

Its comprehensive, but not always user friendly. Copes well with projects both quoted and ongoing.

What business problems are you solving with the product? What benefits have you realized?

Relate individual activities to billing.

Monitor billed hours, who carries them out.

Report on projct status and billing.

A joined up approach right through from allocating the work, to understanding its value.

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Intervals
3.9
(126)