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InTouch CRM

4.0
(1)

CRM, sales and marketing automation tool for small to medium businesses

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InTouch CRM review by Mark S.
Mark S.
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"Award-winning integrated CRM for smaller businesses"

What do you like best?

intouchcrm provides such a breadth of function it's like 8 apps in one. email marketing is the core (including multi-steps auto-responders), forms for website capture, polls and surveys, SMS marketing, mailmerge and labels for direct mail, sales contact management, sales pipeline management, billing management, helpdesk, social media as well.

- Email Marketing is really strong.

- Office based sales people will find it easy to use.

- Single View of Customer is really powerful to support sales.

- Support is excellent too, from the UK Headquarters.

This really is multi-touch, multi-media, multi-channel, marketing and sales for a less than £20 per user per month.

What do you dislike?

Individual parts of the system may not have the richness of dedicated point-solutions. Some integrations are not there yet. It doesn't handle social as fully as some dedicated systems. All CRMs involve compromise.

Recommendations to others considering the product

If you run a smaller business with 3-30 CRM system users and need an easy to use crm with good function from one end to the other of your marketing and sales and customer service processes then put intouchcrm on your shortlist.

Talk to the team in Weston-super-Mare in the UK about what you want to achieve and let them suggest ways that intouchcrm can handle it.

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