3.0 out of 5 stars

Intradiem arms enterprises with a real-time solution to streamline workforce management and contact center processes. Its advanced automation platform helps centers build a strong foundation within a complex environment. Customers see significant cost savings, as well as benefits to service delivery and employee engagement. Over 230,000 contact center employees use Intradiem’s solution daily.

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Intradiem review by Gary E.
Gary E.
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What do you like best?

Automation of schedule adjustments with certain rules and notification to agents and their supervisors.

What do you dislike?

Breaks constantly. Constant pauses to fix software.

Recommendations to others considering the product

It's great, just ensure you have dedicated support.

What business problems are you solving with the product? What benefits have you realized?

Schedule and schedule adherence efficiency.

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