3.0 out of 5 stars

Intradiem is the leading and only complete Intraday Automation software-as-a-service company for frontline workforces, including Contact Center, Back Office, Retail and Mobile, focused on helping companies improve customer experience, grow revenue and decrease costs. Intradiem's patented technology makes real-time adjustments to customer-facing workforces by interpreting data from existing, siloed systems and triggering actions based on changing business conditions. These real-time adjustments equate to significant business benefits. More than 50 global brands and 200,000 frontline workers trust Intradiem's solution every day.

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Intradiem review by <span>Gary E.</span>
Gary E.
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What do you like best?

Automation of schedule adjustments with certain rules and notification to agents and their supervisors.

What do you dislike?

Breaks constantly. Constant pauses to fix software.

Recommendations to others considering the product

It's great, just ensure you have dedicated support.

What business problems are you solving with the product? What benefits have you realized?

Schedule and schedule adherence efficiency.

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