What do you like best?
It is very easy to manage payroll and create new paychecks, update employees, view reports, give employees access, etc. Whenever I do have issues, they have a VERY responsive help team that is available through chat for 12 hours a day that walks you through everything step by step and helps you out.
What do you dislike?
Payroll in general is confusing and filling out a lot of the required forms would be easier if intuit provided links to the forms they are asking you to upload, or exactly where to find the information they are asking you to input. Even though I dislike that portion of it, the help chat button is very useful and they do their best to help simplify things for you.
Recommendations to others considering the product
I would recommend it but definitely get some help from them setting it up the first time.
What business problems are you solving with the product? What benefits have you realized?
I don't have time to do manual payroll, so having intuit help me by pre populating a lot of the tax forms and submitting them to the government is very helpful They also have a nice to do list reminder on the main screen that will walk you through the different forms that you need to complete and tell you when they are due. You can schedule future payments as well as submit payments right away.