InvGate Service Desk

(10)
4.6 out of 5 stars

Software package consolidating all interactions between your IT department and your users, giving you full control over your Help Desk from a single administrative interface

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InvGate Service Desk Reviews

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Service Desk review by User in Primary/Secondary Education
User in Primary/Secondary Education
Validated Reviewer
Verified Current User
Review Source

"Easy way to get Helpdesk Requests to our Techs"

What do you like best?

This software makes it easy to keep up with communications between user and tech assigned to fix our IT glitches.

What do you dislike?

Sometimes the conversations can come out a little bit out of order, but it is something I can look over.

What business problems are you solving with the product? What benefits have you realized?

This is a quick, concise, and easy way for our school system to list all helpdesk tickets in one place and have them solved quickly.

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Service Desk review by Chris H.
Chris H.
Validated Reviewer
Verified Current User
Review Source

"Easy to use all the features you need nothing you dont"

What do you like best?

It is easy to use, simple interface. It isn't crammed with every imaginable feature

What do you dislike?

Some of the things that cant be customized, or at least that they aren't obviously customizable like the severity level. The Azure integration could be better

Recommendations to others considering the product

Work on integration with Office 365

What business problems are you solving with the product? What benefits have you realized?

Problems were not being reported and IT was unaware until it was an emergency

What Service Desk solution do you use?

Thanks for letting us know!
Service Desk review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"The best Service Desk app in the market"

What do you like best?

Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up

Their Custom Reports module is the best I've ever seen.

What do you dislike?

None, they are the best option for IT Service Management, from their featureset to the excellent customer support.

Recommendations to others considering the product

Just giv it a try, you will not regret

What business problems are you solving with the product? What benefits have you realized?

The whole end user Technical Support process.

Service Desk review by Oscar B.
Oscar B.
Validated Reviewer
Verified Current User
Review Source

"La mejor herramienta de Gestión de Incidentes"

What do you like best?

Es muy fácil de instalar, sencillo su uso, muy completo y lo más destacado es la integración con InvGate Assets lo cual hace que no haya otra solución con ésta capacidad.

What do you dislike?

No hay nada que me disguste, la solución es realmente buena.

Recommendations to others considering the product

Lo recomiendo por:

- Simplicidad de implementación

- Simplicidad para el usuario cliente

- Fácil de configurar

- Es muy completo

- El Dashboard es fantástico

- La integración con Assets lo hace único

What business problems are you solving with the product? What benefits have you realized?

El seguimiento de los incidentes y la posibilidad de la aplicación de workflows nos permitió contar con información precisa sobre las fortalezas y debilidades en la atención del soporte.

Service Desk review by Oscar C.
Oscar C.
Validated Reviewer
Review Source

"Powerful tool to work in a real collaborative way "

What do you like best?

The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process

What do you dislike?

It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them.

Recommendations to others considering the product

Easy of use and implement is a central thing you have to evaluate strongly. Also you have to keep an eye over reporting and dash boarding possibilities

What business problems are you solving with the product? What benefits have you realized?

We're working very well creating tickets for incident, problem and implementation purpose. We have very quick information for every customer usage time activities. Other benefits is a easy way to collaborate each other (client, agent, observers, contributors).

Service Desk review by Gabriel A.
Gabriel A.
Validated Reviewer
Verified Current User
Review Source

"It's the best solution to service desk!"

What do you like best?

The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise.

What do you dislike?

When someone closes the ticket, automatically deallocate them as a collaborator.

What business problems are you solving with the product? What benefits have you realized?

The interaction with the users. The response times and the quality of them.

Service Desk review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Friendly and easy"

What do you like best?

Invgate is based on solials networks. Is has a user friendly interface.

What do you dislike?

not things that dislike me. the product is very complete and reliable

Recommendations to others considering the product

InvGate is very easy to use and admin. The users in my company very satisfied with the product

What business problems are you solving with the product? What benefits have you realized?

Invgate I allowed us to order the requirements that entered to IT department

Service Desk review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Review Source

"Gets the job done"

What do you like best?

Bigger navigation menu and ticket issue selections.

What do you dislike?

Stalls sometimes at network busy times but great other than that.

Recommendations to others considering the product

Highly recommended

What business problems are you solving with the product? What benefits have you realized?

Collaboration of different workers on the team at once. And fast ticket implementation.

Service Desk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"El mejor del mercado"

What do you like best?

InvGate Service Desk ha revolucionado el mercado de las herramientas de mesa de ayuda, es muy fácil de implementar y usar, los usuarios tienen pleno conocimiento de los servicios que reciben.

What do you dislike?

debe obtener algunas certificaciones como Pink elephant o itil.

What business problems are you solving with the product? What benefits have you realized?

atención de usuarios.

se redujo el tiempo de atención y se mejoro la visión que se tenia de mesa de ayuda.

Service Desk review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Responsible for scoping, purchasing and implementing the solution."

What do you like best?

Ease of use, excellent company to work with from sales to implementation to support.

What do you dislike?

Excellent company all around, no major issues.

What business problems are you solving with the product? What benefits have you realized?

Service Desk and Asset Management

Kate from G2 Crowd

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