What do you like best?
Being able to quote and invoice the customer before leaving site, and the ability for customers to pay by PayPal and Card.
What do you dislike?
Sloppy UI. Not for users with parts lists at all. It used to be but the latest major update makes it unsuitable for businesses who deal with a pre-set database of parts and prices, it's now more suited for people who make up a description of the job and then make up a price. The parts database has sadly become second fiddle. Also I've also always had a problem with purchase orders. It's nice to turn a quote into a PO for the wholsalers, but it also copies our labour and prices to the PO too. Why would you want to do that?
Recommendations to others considering the product
Slow, Sloppy, Clunky. So hard and painstaking to use, I now don't even try to use it in front of customers, it's embarrassing. I'm back to where I was 3 years ago now, coming home to a load of paperwork, I could've done on site before leaving.
What business problems are you solving with the product? What benefits have you realized?
Well... Used to save a lot of time and cut down on "homework". Really moved the business forward. Now, it's a chore to use, it's slow, they have cut out a lot of features, and the UI is sooo bad now.I'm leaving, looking for something better. They respond sympathetically to your problems, then no absolutely nothing about it.