What do you like best?
Most of the settings can be managed in one central window. This lets you add sensors and adjust settings without bouncing around a complicated GUI. If you need to see status at a glance, you can browse the tree view. This is one of those products that gives good value whether you need it for very simple monitoring, or in order to leverage its advanced features.
What do you dislike?
The web interface is a little slow, and does not have the ease of use that the console does. Reports and dashboards are better represented on the web console, however. A wishlist item for us would be for the addition of an intelligent engine, that could spot conditions outside the norm and alert to potential problems.
Recommendations to others considering the product
If you need a product that keeps tabs on the health of your network devices, and is also capable of generating executive summaries of performance, change, and uptime, this will fit the bill nicely. You can keep it simple checking for drive space and reachability, or dig in with MIB files and advanced settings to get vendor-specific information. Other counters can be viewed through SNMP or WMI.
What business problems are you solving with the product? What benefits have you realized?
We are able to set up monitoring for almost all of our systems for everything from a simple ping heartbeat to a full-on health profile of hardware and software. Occasionally, we are asked for statistics on metrics like uptime, which we can easily generate from the report viewer.