What do you like best?
I liked that the basics to looking up information and inputting data was very easy.
What do you dislike?
I do not like that in order to customize something, even adding a tab to the dashboard and additional workflows, is very complicated on the backend. I felt like I needed a code writer to help me!
Recommendations to others considering the product
I would definitely learn the back end before implementing IRIS as something an entire company would use in depth.
What business problems are you solving with the product? What benefits have you realized?
We used IRIS as our main CRM for over a year. It was costly and did not necessarily provide our company with very many benefits besides saving a bit of time on data entry.