Iron Mountain Backup

(10)
4.0 out of 5 stars

Iron Mountain's online cloud storage and data backup services allow you to execute backups automatically and continuously, either via the Internet or your own network. Your data backups will be safely stored in our remote, mirrored data centers and available for ready retrieval should the need arise.

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Iron Mountain review by <span>Christina L.</span>
Christina L.
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Verified Current User
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"What to do when technology breaks down"

What do you like best?

Iron Mountain is very reliable. They store paper copies of documents, as well as electronic files. It's nice to have the option of getting your paper copies when technology fails, because it does, at the worst opportune times. Iron Mountain has the option to deliver fast, if you need those documents ASAP.

What do you dislike?

They can be expensive, and charge based on how much you store with them. It's also not as convenient when you need the documents right then and there, but you have to wait for Iron Mountain to deliver them. They are still fairly reliable, and a good example of why mail delivery service is needed.

Recommendations to others considering the product

Use this when your clouds aren't working, or when the internet server goes down. Hopefully, you can wait a couple of days if you need the paper copies. They have good customer service and are responsive to customer needs.

What business problems are you solving with the product? What benefits have you realized?

We store important medical files, and need to keep them for a certain length of time. Iron Mountain is good as back-up, but not as a primary source of maintaining documents.

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Iron Mountain review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Iron Mountain Backup Review"

What do you like best?

We are able to have out documents categorized by department which makes the process of retrieving invoices quickly. Their support team is fantastic and I feel good about having everything backed up securely.

What do you dislike?

The support team is very helpful ,but sometime slow to respond (particularly end of the month for some reason).

What business problems are you solving with the product? What benefits have you realized?

Creating documentation backup securely in case of missing information or technology lapses.

What Backup solution do you use?

Thanks for letting us know!
Iron Mountain review by <span>Kahoe F.</span>
Kahoe F.
Validated Reviewer
Verified Current User
Review Source

"Interesting and functional!"

What do you like best?

It took some time for the actual system to settle in to the users mindset but after they got used to it the workflow started to be a lot easier and quicker for everyone.

What do you dislike?

The technical part of it, like whenever you update Java on your PC something goes wrong with the interface with the webbased product

Recommendations to others considering the product

They can customize a product to your needs so even if you do use someone else, you can always talk to then and see if they can provide a better service!

What business problems are you solving with the product? What benefits have you realized?

We are using this system for the invoice workflow that became a faster and less prone to mistakes process after the tool was installed

Iron Mountain review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Review Source

"Iron Mountain Paperless AP"

What do you like best?

This system allows seperation of invoices and other information by department. Accounting can always track an invoice to he box it is sitting in and capture the invoice at anytime. There is a very detailed involved data base on our AP that cam be searched by each user and all information is accessible only to the department it applies to. There have been very few clitches and the software runs smoothly at all times.

What do you dislike?

Currently but not for long the end of month accrual has been difficult. Communication to support can be long and difficult but is always addresed. when changing from one checkbook to another

Recommendations to others considering the product

Map out all details for user access in the begining.

Send letters anouncing the change and new drop box address several times before your live date.

What business problems are you solving with the product? What benefits have you realized?

lost invoices timely submission of invoices. coding corrections are much less. Accountability by the departments for their expenses. Reporting of vendor and expense level reports by month and year.

Iron Mountain review by User in Hospitality
User in Hospitality
Validated Reviewer
Verified Current User
Review Source

"Excellent Service"

What do you like best?

Great service and support from this company. Very reliable and ease of use and access. One the best things about Iron Mountain Backup is knowing that the information backed up is secure and safe. It gives a great piece of mind when dealing with confidential and important information and documents.

What do you dislike?

Have never had a bad experience when recalling information.

Recommendations to others considering the product

Ease of use and great support from the tech support service team.

What business problems are you solving with the product? What benefits have you realized?

N/A

Iron Mountain review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"Good experience"

What do you like best?

Everything was very easy to use and intuitive. I would recommend this to anyone.

What do you dislike?

Sometimes I ran into small issues with lag but wasn't all the time.

Recommendations to others considering the product

I would recommend Iron Mountain to anyone looking for a great service to backup important information. Their service and company are reliable.

What business problems are you solving with the product? What benefits have you realized?

Backing up all of our information on our servers.

Kate from G2 Crowd

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