Issuetrak

(61)
4.1 out of 5 stars

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

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What is Issuetrak?

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries and departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Issuetrak also helps streamline your day-to-day processes and operations with workflow tools that bring visibility and accountability to your team. We specialize in help desk, issue tracking, workflow, customer support, & complaint management.

The Features You Need Most

Automation, Reporting, Custom Forms, Alerts, Knowledge Base, & More

• Automatic assignment, alerts/notifications, escalations
• Easy ticket/issue/request submission via email, mobile, web portal, or web form
• At-a-glance Dashboard metrics plus detailed, customized reporting
• Templates, customizable forms, & user-defined fields
• Task management & workflow branching
• Even more: Asset Management, Active Directory, Billing, & Surveys

Issuetrak Details Provided by: Sarah R. S.

Issuetrak Details Provided by: Sarah R. Spangler

VP of Marketing at Issuetrak, Inc.
Website
www.issuetrak.com
Languages Supported
English

Issuetrak Screenshots

About Issuetrak

Vendor
Issuetrak
Company Website
Year Founded
1992
HQ Location
Norfolk, VA
Phone
+1 (866) 477-8387
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
42
Twitter
@IssueTrak
Twitter Followers
4552
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