Ivanti Management Suite, powered by LANDESK

(21)
4.0 out of 5 stars

Ivanti Management Suite, powered by LANDESK is a client management software that integrates with multiple IT solutions and gain visibility into what devices user's have and boost IT and user productivity.

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Ivanti review by <span>Daniel H.</span>
Daniel H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Complete Systems Management

What do you like best?

I like the overall flexibility and sheer wealth of capability that Ivanti Endpoint (formerly LANDesk Management Suite) has to offer. Everything from asset mangement, patch management, OS provisioning and Software Licence Monitoring. As well as these capabilities, the solution allows us to manage user access, whether that is technical staff or customers. The granular control is exactly what we need. Overall the support provided is very good in terms of case options and response times, as well as good levels of documentation. The community is also very active with many archived topics to refer to.

What do you dislike?

Due to the scale of offereings by this solution, it can be somewhat challenging to configure correctly and out of the box configuration isn't necessarily all there. However once done correctly will work a charm, provided you have tight enough controls to prevent interference! Fairly frequent bugfixes are needed which can be quite time consuming for multiple customer installations. Tying into the previous point, we would also like to see some kind of SaaS offering. Our customers are many and disparate and version control can add to the time required to feed and water the solution.

Recommendations to others considering the product

As long as you spend time nurturing this product, the flexibility will aloow you to acheive almost whatever you want.

What business problems are you solving with the product? What benefits have you realized?

This has mainly been asset management and patching for our customers. As an MSP we are always trying to optimise our time and Ivanti Endpoint Manager allows us to do this.

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Ivanti review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great product, even better support

What do you like best?

Ivanti is a company that just gets how to interact with it's customers, as well as continue to innovate, and push the bar. In a field where most companies simply do a small subnet and rely on SCCM to do the heavy lifting, Ivanti comes out swinging with great tech, smart acquisitions and always remembering where they came from.

The community is healthy, the support staff super knowledgeable, and the conference is a must for anyone doing anything within the Ivanti suite.

What do you dislike?

One of Ivanti's greatest strengths, is also one of it's biggest downsides. Through growth and acquisitions, the portfolio has increased, but the integration can be lacking at times, or down right not existent. To really get the full benefits of what all Ivanti can do, you truly do need to be in both the service desk side, and the endpoint management side.

While all the products are great on their own, your experience can range widely depending on what services and products within the suite you have purchased.

What business problems are you solving with the product? What benefits have you realized?

We currently solved a variety of problems such as Remote user management, Windows 10 upgrades, Office 365 management, and patch management.

What Software Asset Management solution do you use?

Thanks for letting us know!
Ivanti review by <span>Robbie S.</span>
Robbie S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

A good remote tool

What do you like best?

The ease of access of a user's machine, and information you can pull without having to remote onto a PC (installed software, updates, system information).

What do you dislike?

Lack of Mac support. You cannot pull the same information without remoting onto the Mac, and getting the Mac client to work properly can be a hassle

What business problems are you solving with the product? What benefits have you realized?

We are now able to push software to a user's machine remotely and silently, without interrupting their work. One minute it's not work and the next it will work when the package is pushed successfully.

Ivanti review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

LANDESK Management Suite is a valuable tool for managing workstations

What do you like best?

I like the breadth of management that the product supports. End point protection has proven to be very effective at both preventing malicious software but also in guiding user behavior. Workstation patching has worked very well and has allowed us to make great gains in security and compliance. We recently installed Xtraction which has proven to be extremely valuable for reporting.

What do you dislike?

I have run into several instances where the support provided was not as timely and effective as expected. We have been early to adopt new versions and have discovered several bugs which have impacted our users. Provisioning has provided some challenges although that is probably not unique to our organization and is common regardless of the tool set that is used.

Recommendations to others considering the product

Become familiar with the product prior to training.

Get formal training on the product.

Include professional services for the installation and setup.

What business problems are you solving with the product? What benefits have you realized?

We are using LDMS for workstation security, deployment and patching. LDMS has allowed us to quickly patch the majority of workstations in our environment. End point protection has allowed us to protect the users in one particular group (classroom environment) from causing themselves distraction and disruption of service.

Ivanti review by Consultant in Apparel & Fashion
Consultant in Apparel & Fashion
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great Product, sort of Tricky UI

What do you like best?

The versatility is the best feature, or features. This product is a deep toolbox with many ways to accomplish the same thing. You can really get anything done in any way you need.

What do you dislike?

The UI is a major issue, its pretty outdated and creates a large learning curve. It can be alleviated with training.

Recommendations to others considering the product

Make sure you have a VAR that can give you a good training regimen.

What business problems are you solving with the product? What benefits have you realized?

Compliance. This is a deep patching system that is able to get up and running quickly and get real up to date results in a very short amount of time.

Ivanti review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

LANDESK might just be the solution for your IT management needs

What do you like best?

My work used LANDESK's discovery and inventory feature probably the most, our network has tons of nodes and keeping up with what is where can be a daunting task.

What do you dislike?

Booting a machine in UEFI mode in a network segment with an active PXE representative isn't successful and is a known issue with LANDESK. While a minor annoyance for some, this can really gum up the works for some IT infrastructures.

Recommendations to others considering the product

As I stated in the other section concerning the PXE boot issues, I would take that into consideration and be prepared to work with their customer support. For internet facing networks this shouldn't be a huge thing, but if you're configuring an intranet that doesn't touch the internet, this could be anywhere from annoying to debilitating.

What business problems are you solving with the product? What benefits have you realized?

Like I said above, with the size of my network having the ability to catalog everything plugged in saved an uncountable amount of man hours from multiple teams. This is by far the biggest benefit that I can personally attest to.

Kate avatar
Kate from G2 Crowd

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