Ivanti Management Suite, powered by LANDESK

(20)
4.0 out of 5 stars

Ivanti Management Suite, powered by LANDESK is a client management software that integrates with multiple IT solutions and gain visibility into what devices user's have and boost IT and user productivity.

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Ivanti review by Administrator in Medical Devices
Administrator in Medical Devices
Review Source

Great product, even better support

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What do you like best?

Ivanti is a company that just gets how to interact with it's customers, as well as continue to innovate, and push the bar. In a field where most companies simply do a small subnet and rely on SCCM to do the heavy lifting, Ivanti comes out swinging with great tech, smart acquisitions and always remembering where they came from.

The community is healthy, the support staff super knowledgeable, and the conference is a must for anyone doing anything within the Ivanti suite.

What do you dislike?

One of Ivanti's greatest strengths, is also one of it's biggest downsides. Through growth and acquisitions, the portfolio has increased, but the integration can be lacking at times, or down right not existent. To really get the full benefits of what all Ivanti can do, you truly do need to be in both the service desk side, and the endpoint management side.

While all the products are great on their own, your experience can range widely depending on what services and products within the suite you have purchased.

What business problems are you solving with the product? What benefits have you realized?

We currently solved a variety of problems such as Remote user management, Windows 10 upgrades, Office 365 management, and patch management.

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Ivanti review by <span>Robbie S.</span>
Robbie S.
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Verified Current User
Review Source

A good remote tool

Reviewed On
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Verified Current User
What do you like best?

The ease of access of a user's machine, and information you can pull without having to remote onto a PC (installed software, updates, system information).

What do you dislike?

Lack of Mac support. You cannot pull the same information without remoting onto the Mac, and getting the Mac client to work properly can be a hassle

What business problems are you solving with the product? What benefits have you realized?

We are now able to push software to a user's machine remotely and silently, without interrupting their work. One minute it's not work and the next it will work when the package is pushed successfully.

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Ivanti review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Review Source
Validated Review
Verified Current User
What do you like best?

I like the breadth of management that the product supports. End point protection has proven to be very effective at both preventing malicious software but also in guiding user behavior. Workstation patching has worked very well and has allowed us to make great gains in security and compliance. We recently installed Xtraction which has proven to be extremely valuable for reporting.

What do you dislike?

I have run into several instances where the support provided was not as timely and effective as expected. We have been early to adopt new versions and have discovered several bugs which have impacted our users. Provisioning has provided some challenges although that is probably not unique to our organization and is common regardless of the tool set that is used.

Recommendations to others considering the product

Become familiar with the product prior to training.

Get formal training on the product.

Include professional services for the installation and setup.

What business problems are you solving with the product? What benefits have you realized?

We are using LDMS for workstation security, deployment and patching. LDMS has allowed us to quickly patch the majority of workstations in our environment. End point protection has allowed us to protect the users in one particular group (classroom environment) from causing themselves distraction and disruption of service.

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Ivanti review by Consultant in Apparel & Fashion
Consultant in Apparel & Fashion
Review Source

Great Product, sort of Tricky UI

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What do you like best?

The versatility is the best feature, or features. This product is a deep toolbox with many ways to accomplish the same thing. You can really get anything done in any way you need.

What do you dislike?

The UI is a major issue, its pretty outdated and creates a large learning curve. It can be alleviated with training.

Recommendations to others considering the product

Make sure you have a VAR that can give you a good training regimen.

What business problems are you solving with the product? What benefits have you realized?

Compliance. This is a deep patching system that is able to get up and running quickly and get real up to date results in a very short amount of time.

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Ivanti review by User in Information Technology and Services
User in Information Technology and Services
Review Source
Validated Review
What do you like best?

My work used LANDESK's discovery and inventory feature probably the most, our network has tons of nodes and keeping up with what is where can be a daunting task.

What do you dislike?

Booting a machine in UEFI mode in a network segment with an active PXE representative isn't successful and is a known issue with LANDESK. While a minor annoyance for some, this can really gum up the works for some IT infrastructures.

Recommendations to others considering the product

As I stated in the other section concerning the PXE boot issues, I would take that into consideration and be prepared to work with their customer support. For internet facing networks this shouldn't be a huge thing, but if you're configuring an intranet that doesn't touch the internet, this could be anywhere from annoying to debilitating.

What business problems are you solving with the product? What benefits have you realized?

Like I said above, with the size of my network having the ability to catalog everything plugged in saved an uncountable amount of man hours from multiple teams. This is by far the biggest benefit that I can personally attest to.

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Ivanti review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Review Source

LanDesk Management

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What do you like best?

Ease of use for the end user is great. When it comes to managing a users system the less you involve them the better. IT should do most of it's work in the background without user interaction. LanDesk makes this very simple to do. The ease of use when patching, deploying software, running usage reports, etc, etc are all very easy.

What do you dislike?

System setup, and some upgrades are quite involved. Some of the errors that are thrown are very generic and require a lot to solve for.

Recommendations to others considering the product

Leverage your sales engineer to the fullest, they are a huge fountain of knowledge when it comes to getting the most out of their product.

What business problems are you solving with the product? What benefits have you realized?

LanDesk helps technicians be a lot more efficient, Automating tasks that sometimes can take time out of techs day allows them to provide faster and more personal support to your end users. The reporting is great when it comes time to true up your software licenses.

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