What do you like best?
-After initial setup patch management is straight-forward and fairly simple
-Ability to push highly critical patches immediately
-Easily pull computer specs, SN, configuration details, etc.
-Easy remote assistance
-Support isn't bad (only reached out once, so can't say how good they are)
What do you dislike?
-Sometimes immediately after rebooting there is a prompt to reboot again
-Needs a few updates (legacy options still visible, but they are highlighted as such)
-Documentation is there, but sometimes you have to do quite a bit of digging
Recommendations to others considering the product
It works great for:
-Inventory & pulling computer info
It works well enough for:
-Patch management - they have a vast selection of programs (including Windows OS) that can be patched, but sometimes immediately after rebooting users are prompted to reboot again (not a huge con and Windows does it too, but it's kind of annoying)
We've had some issues with
-The Mac client. If it has trouble installing a patch (not sure if this is isolated to an App), it keeps prompting the user to reboot when nothing has been installed on their computer.
What business problems are you solving with the product? What benefits have you realized?
-It's easy to take inventory -- S/N, model, make, OS, computer name are all easily available.
-Possible to create scripts to gather data
-Possible to push scripts (some investigation required due to user/permissions)
-Patching most programs is fairly simple