Ivanti Service Desk, powered by LANDESK

(33)
3.5 out of 5 stars

The integrated LANDESK ITSM suite helps you maximize user productivity, exceed end-user expectations, and reduce downtime. You gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance. Available on-premise, SaaS, or hybrid.

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Ivanti Service Desk, powered by LANDESK Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

n/a
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

88%
(Based on 5 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

94%
(Based on 5 reviews)
Knowledge Base

Provides a forum for answers to common questions.

73%
(Based on 5 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

76%
(Based on 5 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

70%
(Based on 5 reviews)
Time Tracking

Tracks time worked on a ticket.

70%
(Based on 5 reviews)
Surveys

Provides surveys to measure employee satisfaction.

79%
(Based on 5 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

Not enough data available

Active Directory

Provides a directory of all users within an organization.

Not enough data available

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a