Ivanti Service Desk, powered by LANDESK

(31)
3.6 out of 5 stars

The integrated LANDESK ITSM suite helps you maximize user productivity, exceed end-user expectations, and reduce downtime. You gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance. Available on-premise, SaaS, or hybrid.

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Showing 33 Ivanti LANDESK reviews
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Ivanti LANDESK review by <span>Jason K.</span>
Jason K.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Very flexible without being difficult to implement

What do you like best?

We really enjoy the speed and flexibility. We can tie a lot of different systems into Service Desk. The customer support and community are great for Service Desk and Ivant's professional services always knocks it out of the park.

What do you dislike?

It can be difficult to decide on the single best course of action since there are so many ways to solve each problem.

Recommendations to others considering the product

Implementation is vast but once its configured and running there isn't much that is needed. Assign the right staff and plan a staggered implementation if needed.

What business problems are you solving with the product? What benefits have you realized?

Incidents, Change Management, New Hire Onboarding, Terminations and Asset Management. Keeping all this in one location.

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Ivanti LANDESK review by <span>Lance T.</span>
Lance T.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Flexible ITSM solution that allows for customization, integration and reporting.

What do you like best?

It is process driven and customizable. While there are 15 Pink Certified processes out-of-box, we had the ability to develop very customized processes and forms that aligned with our business where needed and maintain ITIL-like processes as well. I also like that we can integration with other systems.

What do you dislike?

We had a bumpy road to implementation. This was not due to the product itself. The lack of expertise in-house, misunderstanding on the requirements, and the availability of our vendor and Ivanti caused significant frustration and delays.

Recommendations to others considering the product

Clearly define and communicate your requirements to your implementation vendor and have a detailed rollout plan before purchase.

What business problems are you solving with the product? What benefits have you realized?

Project, request and knowledge management are currently implemented. Incident, problem, change and change management as well as SLA and service catalog will be deployed in the coming months. We are also looking at implementing a number HR and Travel related processes into them mix. Finally, we are working on integrating with other systems such as Data Visualization and ERP.

What Service Desk solution do you use?

Thanks for letting us know!
Ivanti LANDESK review by <span>John B.</span>
John B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

It's worth it

What do you like best?

The integration of multiple products into a single platform which simplifies the process for us and as a result for our users.

What do you dislike?

It takes a lot of time, effort and expertise to design these workflows. It's not as intuitive as one would like, but once you set it up the way you want, the results are worth it.

Recommendations to others considering the product

Even if you're starting out with a single product such as Service Desk or EndPoint, the ability to expand as your company expand is invaluable. That alone is worth taking a dive and purchasing Ivanti Service Desk.

What business problems are you solving with the product? What benefits have you realized?

LanDesk is one of the few platforms that integrate Asset Manager, EndPoint and Service Desk together. It has built-in ITIL workflows that help one of our main focus - 1st contact resolutions. In addition, it has workflows that support knowledge management and change management both of what is important for us when working in a University that address students, faculty and staff (on campus or off campus).

Ivanti LANDESK review by <span>Motaz A.</span>
Motaz A.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Best Service Desk Software

What do you like best?

We like the flexibility and variety of options that can be implemented. It can cover almost all workflows that may be needed in any organization.

What do you dislike?

Sometimes it may be a bit complicated to achieve a required configuration. I don't actually call this as something that I dislike but I heard this couple of times during my system implementations.

Recommendations to others considering the product

If you need to automate any workflow, I suggest going for Ivanti Service Desk.

What business problems are you solving with the product? What benefits have you realized?

Incident Management, Change Management, Knowledge Management, Contract Management, Asset Management, Request Management, Project Management and Problem Management.

Ivanti LANDESK review by <span>Aamir K.</span>
Aamir K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Good Service, Quite convinced

What do you like best?

Their remoting programming is really on point, I loved having the capacity to draw on the screen of the client to outline/bring up things to the client.

Can do a ton of customization, for an expense. On the off chance that you pick the right VAR, with a learned Professional Services group, you can make this item do nearly anything. We initially conveyed it as a ticketing framework for Incidents and Requests. We plan to convey Problem and Change Management, this year.. We utilize Pangea as our VAR and I would HIGHLY prescribe them.

What do you dislike?

The first con with this module is, it might be needless excess for littler associations - Self Service not accessible standalone and it does exclude social interfaces.

Backing is better than average yet ordinarily you need to sit tight for a SP discharge to get things settled. Each time we do a move up to the item we need to utilize PS time. You truly need a devoted Admin for this item. We don't and it appears. On the off chance that we had one we would utilize less cash on PS and this individual could be an item master and get things working the way we need.

Recommendations to others considering the product

LANDesk offer a great deal of expert administrations, however the period of time taken to tweak implies little, incremental esteem however costly and long (time-wise) executions.

I would suggest other people who are thinking about LANDesk on the grounds that with this module they can take after the same IT forms fixing to SLAs as though clients were bringing in. What's more, offer a predictable bolster encounter paying little respect to the course to the administration work area.

What business problems are you solving with the product? What benefits have you realized?

The remoting programming was the best part about Landesk, the main things that was great about Landesk.

Administration Desk is basically a procedure administrator. We assembled a procedure of Incidents, Request, New Hires and Departing representatives. Some procedures are extremely convoluted and when it's manufactured right, it deals with these procedures exceptionally well.

Ivanti LANDESK review by <span>Nadeem K.</span>
Nadeem K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Best organizing and prioritizing module

What do you like best?

What i liked most about LANDesk, it is very easy to use. The second thing what i like in LANDesk is the capability to modify as per my needs plus its look and feel. By using LANDesk i don't worry anymore about organizing and prioritizing service tickets.

What do you dislike?

As far the software has performed it can have better reprting module and after its out of the box CTIs it should include more.

And the other con with this module is, it may be overkill for smaller organisations - Self Service not available standalone and it does not include social interfaces.

Recommendations to others considering the product

I would recommend others who are considering LANDesk because with this mocule they can follow the same IT processes tied to SLAs as if users were calling in. And offer a consistent support experience regardless of the route to the service desk.

And it is easy to access from anywhere through an app from the Apple App Store for iOS, through Google Play for Android mobile devices, or through a responsive web app.

What business problems are you solving with the product? What benefits have you realized?

I was using LANDesk to log and track issues, search knowledge to help myself, reset passwords, and collaboration through IT social discussion.

With this module i could see and request the services i am entitled to.

Kate avatar
Kate from G2 Crowd

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