Ivanti Service Manager, powered by HEAT

(64)
3.7 out of 5 stars

Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

Work for Ivanti Service Manager, powered by HEAT?

Learning about Ivanti HEAT?

We can help you find the solution that fits you best.

Find the Right Product

Ivanti Service Manager, powered by HEAT Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

85%
(Based on 15 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

86%
(Based on 20 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

87%
(Based on 22 reviews)
Knowledge Base

Provides a forum for answers to common questions.

78%
(Based on 22 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

83%
(Based on 21 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

83%
(Based on 22 reviews)
Time Tracking

Tracks time worked on a ticket.

79%
(Based on 19 reviews)
Surveys

Provides surveys to measure employee satisfaction.

82%
(Based on 17 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

76%
(Based on 10 reviews)
Self Service

Enables employees to view the status of their tickets.

88%
(Based on 19 reviews)
Active Directory

Provides a directory of all users within an organization.

89%
(Based on 16 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

82%
(Based on 12 reviews)