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Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager

4.2
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Ivanti Unified Endpoint Manager is a client management software that integrates with multiple IT solutions and gain visibility into what devices user's have and boost IT and user productivity.

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Ivanti Unified Endpoint Manager review by Daniel H.
Daniel H.
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Verified Current User
Review Source

"Complete Systems Management"

What do you like best?

I like the overall flexibility and sheer wealth of capability that Ivanti Endpoint (formerly LANDesk Management Suite) has to offer. Everything from asset mangement, patch management, OS provisioning and Software Licence Monitoring. As well as these capabilities, the solution allows us to manage user access, whether that is technical staff or customers. The granular control is exactly what we need. Overall the support provided is very good in terms of case options and response times, as well as good levels of documentation. The community is also very active with many archived topics to refer to.

What do you dislike?

Due to the scale of offereings by this solution, it can be somewhat challenging to configure correctly and out of the box configuration isn't necessarily all there. However once done correctly will work a charm, provided you have tight enough controls to prevent interference! Fairly frequent bugfixes are needed which can be quite time consuming for multiple customer installations. Tying into the previous point, we would also like to see some kind of SaaS offering. Our customers are many and disparate and version control can add to the time required to feed and water the solution.

Recommendations to others considering the product

As long as you spend time nurturing this product, the flexibility will aloow you to acheive almost whatever you want.

What business problems are you solving with the product? What benefits have you realized?

This has mainly been asset management and patching for our customers. As an MSP we are always trying to optimise our time and Ivanti Endpoint Manager allows us to do this.

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Ivanti Unified Endpoint Manager review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great product, even better support"

What do you like best?

Ivanti is a company that just gets how to interact with it's customers, as well as continue to innovate, and push the bar. In a field where most companies simply do a small subnet and rely on SCCM to do the heavy lifting, Ivanti comes out swinging with great tech, smart acquisitions and always remembering where they came from.

The community is healthy, the support staff super knowledgeable, and the conference is a must for anyone doing anything within the Ivanti suite.

What do you dislike?

One of Ivanti's greatest strengths, is also one of it's biggest downsides. Through growth and acquisitions, the portfolio has increased, but the integration can be lacking at times, or down right not existent. To really get the full benefits of what all Ivanti can do, you truly do need to be in both the service desk side, and the endpoint management side.

While all the products are great on their own, your experience can range widely depending on what services and products within the suite you have purchased.

What business problems are you solving with the product? What benefits have you realized?

We currently solved a variety of problems such as Remote user management, Windows 10 upgrades, Office 365 management, and patch management.

What IT Asset Management solution do you use?

Thanks for letting us know!
Ivanti Unified Endpoint Manager review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"An almost All-In-One solution for system management"

What do you like best?

Ivanti's management suite (or LANDesk for us engineers using it for a while) gives you that "everything but the kitchen sink" feel, from seeing a complete inventory of an endpoint's software, hardware, etc, to patching software and even deploying systems via imaging solutions. Being able to work with and complete so many tasks from one platform's console makes it easier than making to access many different tools, servers, consoles, etc. Especially useful are the software and patching pieces which make the task of monitoring licenses and vulnerability patching much easier.

What do you dislike?

There is a certain level of expertise that is required to fully understand and use the platform, and you'll find yourself going to the knowledge base and forums often to get info and advice. But this community is full of helpful people and many posted that have accumulated over the years.

What business problems are you solving with the product? What benefits have you realized?

The ability to update software patches and operating system patching from one platform has allowed us to retire three separate tools, and also auditing our software deployments and licensing has made those tasks much easier.

Ivanti Unified Endpoint Manager review by Matej M.
Matej M.
Validated Reviewer
Verified Current User
Review Source

"Endpoint management with ease"

What do you like best?

Having an ability to manage a number of devices from one control point. What I love is its availability for iOS and macOS.

What do you dislike?

There's really nothing to dislike from my point of view. It does what we need it to do.

Recommendations to others considering the product

If you're looking for managing quite a number of phones, pushing updates in real time this is the choice for you. This software helps us to save time and trouble with some users. Especially in cases when users come to ask for something that can be solved through the network.

What business problems are you solving with the product? What benefits have you realized?

Having our company phones always up to date with latest iOS updates that contact important security patches as well as pushing updates of our crucial apps.

Ivanti Unified Endpoint Manager review by Robbie H.
Robbie H.
Validated Reviewer
Verified Current User
Review Source

"LANDESK is a god send for I.T management "

What do you like best?

i really like the features that can be given to operators depending on their skill level - one trained functionality is very quick and easy

What do you dislike?

i do not dislike much about this management suite - the remote access tools could be tweaked a little bit as they are missing features

Recommendations to others considering the product

for asset management i strongly recommend LANDESK

What business problems are you solving with the product? What benefits have you realized?

Asset Management is a breeze - auditing and reports are simple

OS deployment is quick and easy .

Software deployment is brilliant and is helping first time fix rates for our customers

Ivanti Unified Endpoint Manager review by David R.
David R.
Validated Reviewer
Verified Current User
Review Source

"Call logging and Alert monitor, two important functions HEAT provides"

What do you like best?

Heat has the ability to track users previous ticket information, their computer information, and has simple search functionality to help search for previous ticket precedent.

What do you dislike?

HEAT only works as well as the training that is provided to the staff, and there are few hard stops from putting in incorrect information [or none at all]

Recommendations to others considering the product

this will not have the same ease of use that say Pac2000 or CASE has when it comes to being able to easily remote into someone- at least not in our setup. however as a stand alone call logging and alert feature, i would recommend it.

What business problems are you solving with the product? What benefits have you realized?

HEAT is a great tool for keeping team and personal helpdesk queues. the ability to keep and check multiple queues is essential to helpdesk roles locally and through the enterprise.

Ivanti Unified Endpoint Manager review by Adam H.
Adam H.
Validated Reviewer
Review Source

"Ivanti lets me automate my whole department"

What do you like best?

Being able to OS provision an image and then basically drag and drop unique software and configurations to deploy to any device makes each unique hire virtually painless

What do you dislike?

Patch management can be non-intuitive to use best practices and takes much user education to perform correctly

Recommendations to others considering the product

Please be receptive to learning a new way of approaching Patching, Antivirus, and OS Provisioning. The methods used by Ivanti are very well thought out but take time to learn the ideology behind it. I think that buying into the full suite brings so much added value in terms of automation and reporting that can't be beat.

What business problems are you solving with the product? What benefits have you realized?

We are solving issues with remote store locations and regional managers who barely come in to the main corporate office

Ivanti Unified Endpoint Manager review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Review Source

"Agility and responsiveness are major wins"

What do you like best?

Service Desk and the suite behind it give our users a one-stop shop to submit their issues to the IT group. After triage, the analyst tasked with the ticket can quickly follow up with the user, and if needed, use Remote Control to tunnel in for a quick show-and-tell or to resolve the issue seamlessly. The system provides metrics that allow us to demonstrate what we're doing, thereby demonstrating real value to the organization.

What do you dislike?

The myriad components of the tool set get a bit confusing and require significant skill sets to master.

Recommendations to others considering the product

Look at all the tools in their kit and how they can match up against your own organization's requirements. Get what you need, knowing that if you need more, it is likely available.

What business problems are you solving with the product? What benefits have you realized?

Agile and effective response to user issues as they arise; we live in a cold climate with numerous off-site locations, so having remote control to deal with a computer in another location without having to drive there is a significant benefit.

Ivanti Unified Endpoint Manager review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"Ivanti Management: Truly the Ease of Managing with Great feature and great support"

What do you like best?

Its understand the current cyber security demand, behavioral analytics, malware identification such as software or programs in the endpoints, and last but not the least or most important want PATCHING make it easier and we are going excellent with this.

What do you dislike?

There are a few bugs been identified , however Ivanti is give us effective and timely solution to it.

Recommendations to others considering the product

Everyone should look forward to the product it gives scalable security solution and remediation and behavior analyzing platform towards your endpoints. There support is awesome at this point of time as well.

What business problems are you solving with the product? What benefits have you realized?

Mainly the patching capability with LDMS .

Security to a diffrent level in endpoints or workstation. Also isolation of endpoint protection as per group, minimizing the service love on overall endpoints.

Ivanti Unified Endpoint Manager review by Robbie S.
Robbie S.
Validated Reviewer
Verified Current User
Review Source

"A good remote tool"

What do you like best?

The ease of access of a user's machine, and information you can pull without having to remote onto a PC (installed software, updates, system information).

What do you dislike?

Lack of Mac support. You cannot pull the same information without remoting onto the Mac, and getting the Mac client to work properly can be a hassle

What business problems are you solving with the product? What benefits have you realized?

We are now able to push software to a user's machine remotely and silently, without interrupting their work. One minute it's not work and the next it will work when the package is pushed successfully.

Ivanti Unified Endpoint Manager review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Best System Management tool"

What do you like best?

I've used SCCM, ZenWorks and Altiris in the past, but none of them is as complete, easy-to-use and lightweigth as Ivanti Endpoint Manager. It really does most of the work for you. Good support by Ivanti. The Product Management team is also always willing to listen for new feature requests. Self-electing subnet services are a great addition and shows the product is under continuess development. Good local partner presence.

What do you dislike?

The integration with other Ivanti products could be better.

Recommendations to others considering the product

Do a Proof of Concept to be convinced!

What business problems are you solving with the product? What benefits have you realized?

Software Distribution, OS Provisioning, MDM, Inventory and Asset Management, Patch Management. Remote support

Ivanti Unified Endpoint Manager review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"LANDESK Management Suite is a valuable tool for managing workstations"

What do you like best?

I like the breadth of management that the product supports. End point protection has proven to be very effective at both preventing malicious software but also in guiding user behavior. Workstation patching has worked very well and has allowed us to make great gains in security and compliance. We recently installed Xtraction which has proven to be extremely valuable for reporting.

What do you dislike?

I have run into several instances where the support provided was not as timely and effective as expected. We have been early to adopt new versions and have discovered several bugs which have impacted our users. Provisioning has provided some challenges although that is probably not unique to our organization and is common regardless of the tool set that is used.

Recommendations to others considering the product

Become familiar with the product prior to training.

Get formal training on the product.

Include professional services for the installation and setup.

What business problems are you solving with the product? What benefits have you realized?

We are using LDMS for workstation security, deployment and patching. LDMS has allowed us to quickly patch the majority of workstations in our environment. End point protection has allowed us to protect the users in one particular group (classroom environment) from causing themselves distraction and disruption of service.

Ivanti Unified Endpoint Manager review by Josh L.
Josh L.
Validated Reviewer
Review Source

"Mangement Suite will change your IT department for the better!"

What do you like best?

The ease of use, set it an forget it. Once you use the tools for about a month, you will be set.

What do you dislike?

If you are new too an EPM tool, it can be a bit overwhelming but with time and effort and help from professional services you can be up and running in a few hours.

Recommendations to others considering the product

If you get professional services, make sure to drive the install and configurations so that you have hands on experience with the tool.

What business problems are you solving with the product? What benefits have you realized?

We are able to image computers in 20 minutes, and are able to deploy software with ease.

Ivanti Unified Endpoint Manager review by Consultant in Apparel & Fashion
Consultant in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"Great Product, sort of Tricky UI"

What do you like best?

The versatility is the best feature, or features. This product is a deep toolbox with many ways to accomplish the same thing. You can really get anything done in any way you need.

What do you dislike?

The UI is a major issue, its pretty outdated and creates a large learning curve. It can be alleviated with training.

Recommendations to others considering the product

Make sure you have a VAR that can give you a good training regimen.

What business problems are you solving with the product? What benefits have you realized?

Compliance. This is a deep patching system that is able to get up and running quickly and get real up to date results in a very short amount of time.

Ivanti Unified Endpoint Manager review by Brian S.
Brian S.
Validated Reviewer
Verified Current User
Review Source

"Absolute Manage Software"

What do you like best?

This product is most versatile and user friendly software for managing Computers. We can patch and deploy software for Macintosh and PC computers with one console. We have iPads, Macbook Pros, and Lenovo Laptops that are used on a daily basis. We can push out any software needs to Labs, Carts or individuals with on click. The database's for both the MDM and Manage integrate with Absolute Service (Ticketing System) to give Technicians all information related to the devices when servicing or troubleshooting.

What do you dislike?

I have not found much that i do not like with Absolute. We use if for our MDM, Software/Imaging, and Service Requests so this software was a complete fit for us.

Recommendations to others considering the product

This is a true all in one device management platform. Do your research and try this product.

What business problems are you solving with the product? What benefits have you realized?

We have taken the old Fat Images and CD Rom to working with Laptops and Desktops to remotely managing and deploying machines once connected to the network. This is not only a time saving benefit but also management wise we do not have to focus on FTE's to do the work. We are a team of 3 technicians for 1400 plus students, 300 employees, and over 4000 devices.

Ivanti Unified Endpoint Manager review by Michael S.
Michael S.
Validated Reviewer
Verified Current User
Review Source

"Flexible, powerful desktop management."

What do you like best?

Absolute Manage provides cross platform support for workstation management. Everything from simple inventory review to remote software rollout.

What do you dislike?

There's not much to dislike about the product overall. Some of the steps outlined in the manual for mobile device management and security certificate setup are vague... but certs are always a pain.

Recommendations to others considering the product

Absolute Manage is a great product, but it was recently divested by Absolute and control of the product has been picked up by another company. So, the support and pricing moving forward is a bit of a mystery. Previous transitions have always been handled smoothly, so I am optimistic, but still cautious.

What business problems are you solving with the product? What benefits have you realized?

We have been able to reduce the burden on our lean tech support team. We have saved hours every week with automated rollout of software packages, and deploying new machines is a snap, as we can bundle together installers and settings into a nice and neat package.

Ivanti Unified Endpoint Manager review by Jason K.
Jason K.
Validated Reviewer
Review Source

"Great product that covers a lot of features"

What do you like best?

The biggest feature that we use is endpoint patching and we love the fact that 3rd part patches can be included.

What do you dislike?

The only thing we dislike is that the console can be slow when accessing over the VPN

Recommendations to others considering the product

Pick out pieces and implement all the features in stages

What business problems are you solving with the product? What benefits have you realized?

We can ensure our endpoints are patched and that we can remote access any endpoint no matter where it is. We also use the Asset reporting plugin.

Ivanti Unified Endpoint Manager review by Katelyn E.
Katelyn E.
Validated Reviewer
Verified Current User
Review Source

"HEAT"

What do you like best?

The dashboard for HEAT is very nice, lots of details on the different tickets placed. Like that you can see the teams open tasks.

What do you dislike?

The actual closing of a ticket is a little confusing where you need to close the tasks before you close the ticket

What business problems are you solving with the product? What benefits have you realized?

Ticket management, organizational pluses

Ivanti Unified Endpoint Manager review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"LANDESK might just be the solution for your IT management needs"

What do you like best?

My work used LANDESK's discovery and inventory feature probably the most, our network has tons of nodes and keeping up with what is where can be a daunting task.

What do you dislike?

Booting a machine in UEFI mode in a network segment with an active PXE representative isn't successful and is a known issue with LANDESK. While a minor annoyance for some, this can really gum up the works for some IT infrastructures.

Recommendations to others considering the product

As I stated in the other section concerning the PXE boot issues, I would take that into consideration and be prepared to work with their customer support. For internet facing networks this shouldn't be a huge thing, but if you're configuring an intranet that doesn't touch the internet, this could be anywhere from annoying to debilitating.

What business problems are you solving with the product? What benefits have you realized?

Like I said above, with the size of my network having the ability to catalog everything plugged in saved an uncountable amount of man hours from multiple teams. This is by far the biggest benefit that I can personally attest to.

Ivanti Unified Endpoint Manager review by David J.
David J.
Validated Reviewer
Review Source

"Review of EPM"

What do you like best?

Ivanti provides a one stop shop to meet security, system, and software needs.

What do you dislike?

Some of the components do have a complexity to them, and we seem to find issues that are not easily solved.

Recommendations to others considering the product

Talk to other customers, and form relations with those admins that have worked with the product for years to build on their expertise.

What business problems are you solving with the product? What benefits have you realized?

Centralized patch management and software distribution; centralized provisioning of operating systems; software baselining; reporting across multiple businesses and cores.

Ivanti Unified Endpoint Manager review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"LanDesk Management"

What do you like best?

Ease of use for the end user is great. When it comes to managing a users system the less you involve them the better. IT should do most of it's work in the background without user interaction. LanDesk makes this very simple to do. The ease of use when patching, deploying software, running usage reports, etc, etc are all very easy.

What do you dislike?

System setup, and some upgrades are quite involved. Some of the errors that are thrown are very generic and require a lot to solve for.

Recommendations to others considering the product

Leverage your sales engineer to the fullest, they are a huge fountain of knowledge when it comes to getting the most out of their product.

What business problems are you solving with the product? What benefits have you realized?

LanDesk helps technicians be a lot more efficient, Automating tasks that sometimes can take time out of techs day allows them to provide faster and more personal support to your end users. The reporting is great when it comes time to true up your software licenses.

Ivanti Unified Endpoint Manager review by User
User
Validated Reviewer
Verified Current User
Review Source

"Landesk works alright"

What do you like best?

I don't really like it all that much but it gets the job done. I like when it works and I'm able to remote into the computers I need to, but I wouldn't completely chalk that up to Landesk's fault. I'm sure I just need more training to iron out the bugs.

What do you dislike?

It's difficult to use, not a great interface and doesn't always work well for remoting in which is my main use for it.

Recommendations to others considering the product

I would explore your options, it might be a good fit for your company, I don't particularly like it compared to other similar software.

What business problems are you solving with the product? What benefits have you realized?

I use it to check on users computers and to solve helpdesk issues, do remote sessions and verify computer data.

Ivanti Unified Endpoint Manager review by Jenine M.
Jenine M.
Validated Reviewer
Review Source

"Ivanti Management Suite - a powerhouse"

What do you like best?

The ease of configuring tasks for dstrobution, the amount of Data available and the power house that it is

What do you dislike?

There is a lot to it which can be a bit overwhelming

Recommendations to others considering the product

Biggest thing I Can say is knowing your current enviroment and the changes you wish to see then finding out the tools offered and best course of action to meet the needs and changes for your enviroment.

What business problems are you solving with the product? What benefits have you realized?

Patching, Inventory, Asset Management, Imaging and distrobution

Ivanti Unified Endpoint Manager review by User
User
Validated Reviewer
Verified Current User
Review Source

"Ivanti Management Console"

What do you like best?

IMC provides a great way to manage all devices on a network, allowing to run a software inventory and give remote access very quickly

What do you dislike?

sometimes the console seems to run quite slowly

Recommendations to others considering the product

This is a great one stop solution for device and software management

What business problems are you solving with the product? What benefits have you realized?

we are able to easily remotely connect to distant PCs to install any updates or apply any fixes that are needed

Ivanti Unified Endpoint Manager review by Aaron S.
Aaron S.
Validated Reviewer
Verified Current User
Review Source

"A Management suite that provides good information about your environment."

What do you like best?

The ability to push programs to machines form a query.

What do you dislike?

Not easy to run the remote control from browsers other than IE or from/on a VDI environment.

Recommendations to others considering the product

Consider this product for it's small, unintrusive client, ease of use and relatively short learning curve.

What business problems are you solving with the product? What benefits have you realized?

Microsoft true-up's are easier to finish. Locating machines are easier. Also, reporting for end-of-life machines is very easy.

Ivanti Unified Endpoint Manager review by Brandon H.
Brandon H.
Validated Reviewer
Review Source

"LANDESK"

What do you like best?

we have used landesk for asset management and struggled to get acceptance on the product. Looking at some of the new Ivanti versions, we will try it again.

What do you dislike?

we looked into this solution several years ago before it was aquired. Now that we have the Ivanti suite...we will be looking into this again.

What business problems are you solving with the product? What benefits have you realized?

our entierpriseis spread across 50 locations- LANDesk makes it easier to track and service the devices

Ivanti Unified Endpoint Manager review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Good Web based tool for Ticket Management"

What do you like best?

This tool has all options than other popular ticketing tool, the best thing in this tool is easy navigation.

You would not stuck in half way process, which is you can easy finish a task of creating a change, incident or any.

What do you dislike?

The GUI can be made more better. Also the fonts can be changed

Recommendations to others considering the product

nothing till now

What business problems are you solving with the product? What benefits have you realized?

We are using this tool for service desk management. We are able to track all tickets and the issues faced by the business users

Ivanti Unified Endpoint Manager review by andre h.
andre h.
Validated Reviewer
Review Source

"Landesk Review "

What do you like best?

This software is very easy to use. I like the option this give to easily locate a workstation on your network and be able to remotely connect to it. The software distribution is awesome to use.

What do you dislike?

What I have experienced with this in the past was that it would normally fail to connect to some remote system. There were also instances where software distribution would fail (did not happen very often).

What business problems are you solving with the product? What benefits have you realized?

This has helped to troubleshoot and resoled many PC issues for remote users, especially for users who are not technologically inclined.

Ivanti Unified Endpoint Manager review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"It works well in our environment but support and upgrades have become problematic to say the least"

What do you like best?

It has fairly easy patch and device management and the settings/task are configurable to our company's needs in an easy to use manner.

What do you dislike?

There are some issues in managing clients and certificates. Upgrades between versions are also not the greatest in terms of complexity and maintaining current configurations.

What business problems are you solving with the product? What benefits have you realized?

Using the management suite was aimed at centralizing our patch/device management. It has shown productivity boost but isn't our total device management suite. The license management isn't the greatest to use as there is some weird quirks in identifying licenses every one in awhile

Ivanti Unified Endpoint Manager review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Great tool for tracking changes"

What do you like best?

I like how it tracks everything down to the smallest detail.

What do you dislike?

I don't like the UI sometimes. It isn't always intuitive and hard to do some tasks.

Recommendations to others considering the product

Everyone in the company will need to be committed to using this software if you want to get the most out of it.

What business problems are you solving with the product? What benefits have you realized?

We have been able to track all of our changes in all our environments so we know what's been going on in our systems.

Ivanti Unified Endpoint Manager review by Thomas B.
Thomas B.
Validated Reviewer
Review Source

"Using ivanti Endpoint Manager in an retail environment"

What do you like best?

The ivanti solution is really flexible. There hasn't been any challenge where we couldn't get to a solution by using Endpoint Manager.

What do you dislike?

In some cases bug fixing takes really a long time. But if you know who you have to call is making better progress.

What business problems are you solving with the product? What benefits have you realized?

Managing all of our windows devices including OS deployment, software distribution and patch management.

Ivanti Unified Endpoint Manager review by Administrator
Administrator
Validated Reviewer
Review Source

"We have Ivanti now!"

What do you like best?

I love that we are able to manage MAC and Windws OS. I love the asset intelligence and the ability to use the warranty info for our Dell computers to run a report and budget for next years hardware purchases. We love the patch management and the ability to roll out critical patches. we also like the imaging and creating packages.

What do you dislike?

More mac support on the community. There is a lot of info but we would like to see some more training and help videos/ walkthrus for customers.

What business problems are you solving with the product? What benefits have you realized?

patch management and inventory. asset management and imaging.

Ivanti Unified Endpoint Manager review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

I like how easily software can be distributed with this product, and how well it does updates as well to the software.

What do you dislike?

Some setup work involved, though I did not have to do loads of it, but there is some work involved.

What business problems are you solving with the product? What benefits have you realized?

Software distribution and it works amazingly well - very easy once setup.

Ivanti Unified Endpoint Manager review by Rob J.
Rob J.
Validated Reviewer
Review Source

"Great suite that meets the demands of the customer"

What do you like best?

The deployment of applications to the machines within the company. Easy and quick.

What do you dislike?

Not much, but sometimes packages are not deploying to the clients. Thet just don't work. But after some troubleshooting the problem is often solved quick

Recommendations to others considering the product

Do it! Lots of ease with implementing and setting it up.

What business problems are you solving with the product? What benefits have you realized?

Management from one suite. So not many programs to do your work

Ivanti Unified Endpoint Manager review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Overall Product"

What do you like best?

The ability to view many different aspects of a end point from a central point. Able to manage all aspects computers from one central location/utility.

What do you dislike?

Without proper training or help setting up, programs Is complicated and overwhelming at first.

What business problems are you solving with the product? What benefits have you realized?

Central Point of Management for all Devices.

Ivanti Unified Endpoint Manager review by Joshua P.
Joshua P.
Validated Reviewer
Review Source

"All that value in a single installer"

What do you like best?

The sheer metric tonnage of packed features in the suite

What do you dislike?

The lack of extensibility on input/output with variables

Recommendations to others considering the product

There is a HUGE learning curve, so please, be patient while you lear all of the capabilities of this powerful suite! You will certainly not regret it.

What business problems are you solving with the product? What benefits have you realized?

Endpoint management, patching, provisioning, policy pushing

Ivanti Unified Endpoint Manager review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"User Friendly"

What do you like best?

I really enjoy how user friendly Ivanti is with reaching out do different systems.

What do you dislike?

Sometimes the inventory scan doesn't run first time. The toughbooks require a name change on one of the tasks before the scan will run.

What business problems are you solving with the product? What benefits have you realized?

Remoting into systems to force updates, building images for system deployments.

Ivanti Unified Endpoint Manager review by Pervaiz D.
Pervaiz D.
Validated Reviewer
Review Source

"Review about the Landesk we use at FHI360"

What do you like best?

we really like the tool we are using the Security Manager and the Endpoint Manager from Ivanti or Landesk and so far we like this product

What do you dislike?

the price is costly but the services are goo so that is cool

What business problems are you solving with the product? What benefits have you realized?

we are doing our Provisioning and all the management

Ivanti Unified Endpoint Manager review by Joseph D.
Joseph D.
Validated Reviewer
Review Source

"Ever Growing Product to meet the changes in IT Support"

What do you like best?

Abililty to adapt and change with all the new technology.

What do you dislike?

suppor team can be a pain sometimes in getting back to you

Recommendations to others considering the product

Look at all your options and make the decision in more then just an IT perspective.

What business problems are you solving with the product? What benefits have you realized?

Windows 10 rollout, patching, end point and security support.

Ivanti Unified Endpoint Manager review by Jason B.
Jason B.
Validated Reviewer
Review Source

"better over the past year, much improvment"

What do you like best?

imaging and patch management systems, works well with patching win 7, not so great with 10.

What do you dislike?

upgrade path / release management needs a bit more work

Recommendations to others considering the product

get away from SCCM, landesk does more and costs a lot less!

What business problems are you solving with the product? What benefits have you realized?

asset management, patching security threats, remote management

Ivanti Unified Endpoint Manager review by Michael M.
Michael M.
Validated Reviewer
Review Source

"Best we've ever used"

What do you like best?

Great at finding unknown endpoints, superior inventory collection, CSA makes remote systems manageable.

What do you dislike?

Remote control is iffy, and doesn't always connect properly.

Recommendations to others considering the product

Try it, you'll like it.

What business problems are you solving with the product? What benefits have you realized?

We get better insight into what machines we have and who is using what software.

Ivanti Unified Endpoint Manager review by Clay R.
Clay R.
Validated Reviewer
Review Source

"Good for remote administration and support"

What do you like best?

App can be used for software rollout but we used it mostly for remote administration and support and inventory reconciliation

What do you dislike?

The software rollout module did not work as desired

Recommendations to others considering the product

Improve software rollout module

What business problems are you solving with the product? What benefits have you realized?

The software rollout module did not work as desired but the app is good for remote administration and support and inventory reconciliation

Ivanti Unified Endpoint Manager review by Bhavesh L.
Bhavesh L.
Validated Reviewer
Review Source

"LANDesk for service management"

What do you like best?

Patch deployment, remote access/security are really good whereby support can be provided to remote users and in a secure way.

What do you dislike?

User interface is very clunky and support in our geography is below average. Even the licensing is rigid and does not provide a full business value

Recommendations to others considering the product

SCCM and Service Desk

What business problems are you solving with the product? What benefits have you realized?

Service Management and remote patching. The tech team finds it easy to use.

Ivanti Unified Endpoint Manager review by Ray R.
Ray R.
Validated Reviewer
Verified Current User
Review Source

"Ticket Management made Easy"

What do you like best?

There is an easy logic to using this ticketing system, to include how to run reports and tracking.

What do you dislike?

Some of the training is all for beginners, I would like to have seem the training 5 days not the 3.

What business problems are you solving with the product? What benefits have you realized?

With the way I can have the work flow it makes ticket creation and handling with ease.

Ivanti Unified Endpoint Manager review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Fantastic Software, Customer Orientated"

What do you like best?

The simplicity in combing a remote tool with ITSM and automating processes.

What do you dislike?

Because of how customizable it is, understanding the process in the back ground can take some time to comprehend.

Recommendations to others considering the product

Do your ground work first. Making sure you have the right ITSM to go along with it to automate is helpful

What business problems are you solving with the product? What benefits have you realized?

Just the benifit of automated processes for ITSM linked into End point management is a cost saving.

Ivanti Unified Endpoint Manager review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Sales pitch good after sales nightmare"

What do you like best?

The idea behind the product is great, the parent company buys up any other product it can and tries to integrate them together

What do you dislike?

Support is lacking, expensive upgrade cost require massive professional services hours . Constant change in direction of back end technology . Leaves you with a product that never works to full abilities

Recommendations to others considering the product

Check references

What business problems are you solving with the product? What benefits have you realized?

Unfortunately did not achieve many , we had high hopes for sure in all business areas but

Ivanti Unified Endpoint Manager review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Landesk"

What do you like best?

I like the ease of the GUI, it is easy to utilize the items on the screen.

being able to search for network computers is wonderful.

What do you dislike?

I do not have any dislikes it provides all of the functionality that is needed for me to complete my job

What business problems are you solving with the product? What benefits have you realized?

keeping track of incidents and also logging in to remote computers

Ivanti Unified Endpoint Manager review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Heat Software for Service Desk Role"

What do you like best?

Very user friendly. Newer employee so it was easy learning the system and seeing what it could really do. The ease of setting up templates is very helpful in assigning tickets to the teams that they should go to.

What do you dislike?

It does freeze up from time to time but I believe it is our network to blame

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly respond to patient care emergencies by documentation and assigning urgency and impact to the ticket.

Ivanti Unified Endpoint Manager review by Trey P.
Trey P.
Validated Reviewer
Review Source

"Great Help!"

What do you like best?

Keeps my software organized and up to date.

What do you dislike?

Hard to learn at first but now it is very useful.

What business problems are you solving with the product? What benefits have you realized?

Caught a few licenses that expired and now I am up to date.

Ivanti Unified Endpoint Manager review by Administrator
Administrator
Validated Reviewer
Review Source

"Simple, but not good for VMWare."

What do you like best?

Ivanti worked perfectly for Win7 environment, but not WIN10. Once we moved onto our Win10

What do you dislike?

"Ivanti worked perfectly for Win7 environment, but not WIN10". Pretty straightforward. Once it came to Win10, nothing would work efficiently. Allow Win10 to work, especially with VMWare, then we may come back when our lease is up.

What business problems are you solving with the product? What benefits have you realized?

No longer solving anything; using Sophos for EPM. We would use Ivanti to deploy software, antivirus, etc.

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