Ivanti Unified Endpoint Manager Reviews

I like the overall flexibility and sheer wealth of capability that Ivanti Endpoint (formerly LANDesk Management Suite) has to offer. Everything from asset mangement, patch management, OS provisioning and Software Licence Monitoring. As well as these capabilities, the solution allows us to manage user access, whether that is technical staff or customers. The granular control is exactly what we need. Overall the support provided is very good in terms of case options and response times, as well as good levels of documentation. The community is also very active with many archived topics to refer to.

Due to the scale of offereings by this solution, it can be somewhat challenging to configure correctly and out of the box configuration isn't necessarily all there. However once done correctly will work a charm, provided you have tight enough controls to prevent interference! Fairly frequent bugfixes are needed which can be quite time consuming for multiple customer installations. Tying into the previous point, we would also like to see some kind of SaaS offering. Our customers are many and disparate and version control can add to the time required to feed and water the solution.

As long as you spend time nurturing this product, the flexibility will aloow you to acheive almost whatever you want.

This has mainly been asset management and patching for our customers. As an MSP we are always trying to optimise our time and Ivanti Endpoint Manager allows us to do this.

Ivanti is a company that just gets how to interact with it's customers, as well as continue to innovate, and push the bar. In a field where most companies simply do a small subnet and rely on SCCM to do the heavy lifting, Ivanti comes out swinging with great tech, smart acquisitions and always remembering where they came from.

The community is healthy, the support staff super knowledgeable, and the conference is a must for anyone doing anything within the Ivanti suite.

One of Ivanti's greatest strengths, is also one of it's biggest downsides. Through growth and acquisitions, the portfolio has increased, but the integration can be lacking at times, or down right not existent. To really get the full benefits of what all Ivanti can do, you truly do need to be in both the service desk side, and the endpoint management side.

While all the products are great on their own, your experience can range widely depending on what services and products within the suite you have purchased.

We currently solved a variety of problems such as Remote user management, Windows 10 upgrades, Office 365 management, and patch management.

Ivanti's management suite (or LANDesk for us engineers using it for a while) gives you that "everything but the kitchen sink" feel, from seeing a complete inventory of an endpoint's software, hardware, etc, to patching software and even deploying systems via imaging solutions. Being able to work with and complete so many tasks from one platform's console makes it easier than making to access many different tools, servers, consoles, etc. Especially useful are the software and patching pieces which make the task of monitoring licenses and vulnerability patching much easier.

There is a certain level of expertise that is required to fully understand and use the platform, and you'll find yourself going to the knowledge base and forums often to get info and advice. But this community is full of helpful people and many posted that have accumulated over the years.

The ability to update software patches and operating system patching from one platform has allowed us to retire three separate tools, and also auditing our software deployments and licensing has made those tasks much easier.

Patch Management for Microsoft and other products is the best I've used. Prior to using Ivanti, we had to patch some of our software manually or setup auto update which isn't beneficial for anyone.

Remote control for clients needs to be improved upon and better integration with some third party products would be beneficial.

Patch management for HIPAA compliance for both server and client. We are able to roll out updates sooner than we were with WSUS and we can also patch a number of third-party products.

Having an ability to manage a number of devices from one control point. What I love is its availability for iOS and macOS.

There's really nothing to dislike from my point of view. It does what we need it to do.

If you're looking for managing quite a number of phones, pushing updates in real time this is the choice for you. This software helps us to save time and trouble with some users. Especially in cases when users come to ask for something that can be solved through the network.

Having our company phones always up to date with latest iOS updates that contact important security patches as well as pushing updates of our crucial apps.

i really like the features that can be given to operators depending on their skill level - one trained functionality is very quick and easy

i do not dislike much about this management suite - the remote access tools could be tweaked a little bit as they are missing features

for asset management i strongly recommend LANDESK

Asset Management is a breeze - auditing and reports are simple

OS deployment is quick and easy .

Software deployment is brilliant and is helping first time fix rates for our customers

Heat has the ability to track users previous ticket information, their computer information, and has simple search functionality to help search for previous ticket precedent.

HEAT only works as well as the training that is provided to the staff, and there are few hard stops from putting in incorrect information [or none at all]

this will not have the same ease of use that say Pac2000 or CASE has when it comes to being able to easily remote into someone- at least not in our setup. however as a stand alone call logging and alert feature, i would recommend it.

HEAT is a great tool for keeping team and personal helpdesk queues. the ability to keep and check multiple queues is essential to helpdesk roles locally and through the enterprise.

Being able to OS provision an image and then basically drag and drop unique software and configurations to deploy to any device makes each unique hire virtually painless

Patch management can be non-intuitive to use best practices and takes much user education to perform correctly

Please be receptive to learning a new way of approaching Patching, Antivirus, and OS Provisioning. The methods used by Ivanti are very well thought out but take time to learn the ideology behind it. I think that buying into the full suite brings so much added value in terms of automation and reporting that can't be beat.

We are solving issues with remote store locations and regional managers who barely come in to the main corporate office

Service Desk and the suite behind it give our users a one-stop shop to submit their issues to the IT group. After triage, the analyst tasked with the ticket can quickly follow up with the user, and if needed, use Remote Control to tunnel in for a quick show-and-tell or to resolve the issue seamlessly. The system provides metrics that allow us to demonstrate what we're doing, thereby demonstrating real value to the organization.

The myriad components of the tool set get a bit confusing and require significant skill sets to master.

Look at all the tools in their kit and how they can match up against your own organization's requirements. Get what you need, knowing that if you need more, it is likely available.

Agile and effective response to user issues as they arise; we live in a cold climate with numerous off-site locations, so having remote control to deal with a computer in another location without having to drive there is a significant benefit.

Its understand the current cyber security demand, behavioral analytics, malware identification such as software or programs in the endpoints, and last but not the least or most important want PATCHING make it easier and we are going excellent with this.

There are a few bugs been identified , however Ivanti is give us effective and timely solution to it.

Everyone should look forward to the product it gives scalable security solution and remediation and behavior analyzing platform towards your endpoints. There support is awesome at this point of time as well.

Mainly the patching capability with LDMS .

Security to a diffrent level in endpoints or workstation. Also isolation of endpoint protection as per group, minimizing the service love on overall endpoints.

The ease of access of a user's machine, and information you can pull without having to remote onto a PC (installed software, updates, system information).

Lack of Mac support. You cannot pull the same information without remoting onto the Mac, and getting the Mac client to work properly can be a hassle

We are now able to push software to a user's machine remotely and silently, without interrupting their work. One minute it's not work and the next it will work when the package is pushed successfully.

I've used SCCM, ZenWorks and Altiris in the past, but none of them is as complete, easy-to-use and lightweigth as Ivanti Endpoint Manager. It really does most of the work for you. Good support by Ivanti. The Product Management team is also always willing to listen for new feature requests. Self-electing subnet services are a great addition and shows the product is under continuess development. Good local partner presence.

The integration with other Ivanti products could be better.

Do a Proof of Concept to be convinced!

Software Distribution, OS Provisioning, MDM, Inventory and Asset Management, Patch Management. Remote support

I like the breadth of management that the product supports. End point protection has proven to be very effective at both preventing malicious software but also in guiding user behavior. Workstation patching has worked very well and has allowed us to make great gains in security and compliance. We recently installed Xtraction which has proven to be extremely valuable for reporting.

I have run into several instances where the support provided was not as timely and effective as expected. We have been early to adopt new versions and have discovered several bugs which have impacted our users. Provisioning has provided some challenges although that is probably not unique to our organization and is common regardless of the tool set that is used.

Become familiar with the product prior to training.

Get formal training on the product.

Include professional services for the installation and setup.

We are using LDMS for workstation security, deployment and patching. LDMS has allowed us to quickly patch the majority of workstations in our environment. End point protection has allowed us to protect the users in one particular group (classroom environment) from causing themselves distraction and disruption of service.

The ease of use, set it an forget it. Once you use the tools for about a month, you will be set.

If you are new too an EPM tool, it can be a bit overwhelming but with time and effort and help from professional services you can be up and running in a few hours.

If you get professional services, make sure to drive the install and configurations so that you have hands on experience with the tool.

We are able to image computers in 20 minutes, and are able to deploy software with ease.

The versatility is the best feature, or features. This product is a deep toolbox with many ways to accomplish the same thing. You can really get anything done in any way you need.

The UI is a major issue, its pretty outdated and creates a large learning curve. It can be alleviated with training.

Make sure you have a VAR that can give you a good training regimen.

Compliance. This is a deep patching system that is able to get up and running quickly and get real up to date results in a very short amount of time.

This product is most versatile and user friendly software for managing Computers. We can patch and deploy software for Macintosh and PC computers with one console. We have iPads, Macbook Pros, and Lenovo Laptops that are used on a daily basis. We can push out any software needs to Labs, Carts or individuals with on click. The database's for both the MDM and Manage integrate with Absolute Service (Ticketing System) to give Technicians all information related to the devices when servicing or troubleshooting.

I have not found much that i do not like with Absolute. We use if for our MDM, Software/Imaging, and Service Requests so this software was a complete fit for us.

This is a true all in one device management platform. Do your research and try this product.

We have taken the old Fat Images and CD Rom to working with Laptops and Desktops to remotely managing and deploying machines once connected to the network. This is not only a time saving benefit but also management wise we do not have to focus on FTE's to do the work. We are a team of 3 technicians for 1400 plus students, 300 employees, and over 4000 devices.

Absolute Manage provides cross platform support for workstation management. Everything from simple inventory review to remote software rollout.

There's not much to dislike about the product overall. Some of the steps outlined in the manual for mobile device management and security certificate setup are vague... but certs are always a pain.

Absolute Manage is a great product, but it was recently divested by Absolute and control of the product has been picked up by another company. So, the support and pricing moving forward is a bit of a mystery. Previous transitions have always been handled smoothly, so I am optimistic, but still cautious.

We have been able to reduce the burden on our lean tech support team. We have saved hours every week with automated rollout of software packages, and deploying new machines is a snap, as we can bundle together installers and settings into a nice and neat package.

The biggest feature that we use is endpoint patching and we love the fact that 3rd part patches can be included.

The only thing we dislike is that the console can be slow when accessing over the VPN

Pick out pieces and implement all the features in stages

We can ensure our endpoints are patched and that we can remote access any endpoint no matter where it is. We also use the Asset reporting plugin.

The dashboard for HEAT is very nice, lots of details on the different tickets placed. Like that you can see the teams open tasks.

The actual closing of a ticket is a little confusing where you need to close the tasks before you close the ticket

Ticket management, organizational pluses

My work used LANDESK's discovery and inventory feature probably the most, our network has tons of nodes and keeping up with what is where can be a daunting task.

Booting a machine in UEFI mode in a network segment with an active PXE representative isn't successful and is a known issue with LANDESK. While a minor annoyance for some, this can really gum up the works for some IT infrastructures.

As I stated in the other section concerning the PXE boot issues, I would take that into consideration and be prepared to work with their customer support. For internet facing networks this shouldn't be a huge thing, but if you're configuring an intranet that doesn't touch the internet, this could be anywhere from annoying to debilitating.

Like I said above, with the size of my network having the ability to catalog everything plugged in saved an uncountable amount of man hours from multiple teams. This is by far the biggest benefit that I can personally attest to.

Ivanti provides a one stop shop to meet security, system, and software needs.

Some of the components do have a complexity to them, and we seem to find issues that are not easily solved.

Talk to other customers, and form relations with those admins that have worked with the product for years to build on their expertise.

Centralized patch management and software distribution; centralized provisioning of operating systems; software baselining; reporting across multiple businesses and cores.

Ease of use for the end user is great. When it comes to managing a users system the less you involve them the better. IT should do most of it's work in the background without user interaction. LanDesk makes this very simple to do. The ease of use when patching, deploying software, running usage reports, etc, etc are all very easy.

System setup, and some upgrades are quite involved. Some of the errors that are thrown are very generic and require a lot to solve for.

Leverage your sales engineer to the fullest, they are a huge fountain of knowledge when it comes to getting the most out of their product.

LanDesk helps technicians be a lot more efficient, Automating tasks that sometimes can take time out of techs day allows them to provide faster and more personal support to your end users. The reporting is great when it comes time to true up your software licenses.

The simplicity in combing a remote tool with ITSM and automating processes.

Because of how customizable it is, understanding the process in the back ground can take some time to comprehend.

Do your ground work first. Making sure you have the right ITSM to go along with it to automate is helpful

Just the benifit of automated processes for ITSM linked into End point management is a cost saving.

I don't really like it all that much but it gets the job done. I like when it works and I'm able to remote into the computers I need to, but I wouldn't completely chalk that up to Landesk's fault. I'm sure I just need more training to iron out the bugs.

It's difficult to use, not a great interface and doesn't always work well for remoting in which is my main use for it.

I would explore your options, it might be a good fit for your company, I don't particularly like it compared to other similar software.

I use it to check on users computers and to solve helpdesk issues, do remote sessions and verify computer data.

The ease of configuring tasks for dstrobution, the amount of Data available and the power house that it is

There is a lot to it which can be a bit overwhelming

Biggest thing I Can say is knowing your current enviroment and the changes you wish to see then finding out the tools offered and best course of action to meet the needs and changes for your enviroment.

Patching, Inventory, Asset Management, Imaging and distrobution

IMC provides a great way to manage all devices on a network, allowing to run a software inventory and give remote access very quickly

sometimes the console seems to run quite slowly

This is a great one stop solution for device and software management

we are able to easily remotely connect to distant PCs to install any updates or apply any fixes that are needed

The ability to push programs to machines form a query.

Not easy to run the remote control from browsers other than IE or from/on a VDI environment.

Consider this product for it's small, unintrusive client, ease of use and relatively short learning curve.

Microsoft true-up's are easier to finish. Locating machines are easier. Also, reporting for end-of-life machines is very easy.

we have used landesk for asset management and struggled to get acceptance on the product. Looking at some of the new Ivanti versions, we will try it again.

we looked into this solution several years ago before it was aquired. Now that we have the Ivanti suite...we will be looking into this again.

our entierpriseis spread across 50 locations- LANDesk makes it easier to track and service the devices

This tool has all options than other popular ticketing tool, the best thing in this tool is easy navigation.

You would not stuck in half way process, which is you can easy finish a task of creating a change, incident or any.

The GUI can be made more better. Also the fonts can be changed

nothing till now

We are using this tool for service desk management. We are able to track all tickets and the issues faced by the business users

This software is very easy to use. I like the option this give to easily locate a workstation on your network and be able to remotely connect to it. The software distribution is awesome to use.

What I have experienced with this in the past was that it would normally fail to connect to some remote system. There were also instances where software distribution would fail (did not happen very often).

This has helped to troubleshoot and resoled many PC issues for remote users, especially for users who are not technologically inclined.

It has fairly easy patch and device management and the settings/task are configurable to our company's needs in an easy to use manner.

There are some issues in managing clients and certificates. Upgrades between versions are also not the greatest in terms of complexity and maintaining current configurations.

Using the management suite was aimed at centralizing our patch/device management. It has shown productivity boost but isn't our total device management suite. The license management isn't the greatest to use as there is some weird quirks in identifying licenses every one in awhile

I like how it tracks everything down to the smallest detail.

I don't like the UI sometimes. It isn't always intuitive and hard to do some tasks.

Everyone in the company will need to be committed to using this software if you want to get the most out of it.

We have been able to track all of our changes in all our environments so we know what's been going on in our systems.

The ivanti solution is really flexible. There hasn't been any challenge where we couldn't get to a solution by using Endpoint Manager.

In some cases bug fixing takes really a long time. But if you know who you have to call is making better progress.

Managing all of our windows devices including OS deployment, software distribution and patch management.

I love that we are able to manage MAC and Windws OS. I love the asset intelligence and the ability to use the warranty info for our Dell computers to run a report and budget for next years hardware purchases. We love the patch management and the ability to roll out critical patches. we also like the imaging and creating packages.

More mac support on the community. There is a lot of info but we would like to see some more training and help videos/ walkthrus for customers.

patch management and inventory. asset management and imaging.

I like how easily software can be distributed with this product, and how well it does updates as well to the software.

Some setup work involved, though I did not have to do loads of it, but there is some work involved.

Software distribution and it works amazingly well - very easy once setup.

The deployment of applications to the machines within the company. Easy and quick.

Not much, but sometimes packages are not deploying to the clients. Thet just don't work. But after some troubleshooting the problem is often solved quick

Do it! Lots of ease with implementing and setting it up.

Management from one suite. So not many programs to do your work

The ability to view many different aspects of a end point from a central point. Able to manage all aspects computers from one central location/utility.

Without proper training or help setting up, programs Is complicated and overwhelming at first.

Central Point of Management for all Devices.

The sheer metric tonnage of packed features in the suite

The lack of extensibility on input/output with variables

There is a HUGE learning curve, so please, be patient while you lear all of the capabilities of this powerful suite! You will certainly not regret it.

Endpoint management, patching, provisioning, policy pushing

I really enjoy how user friendly Ivanti is with reaching out do different systems.

Sometimes the inventory scan doesn't run first time. The toughbooks require a name change on one of the tasks before the scan will run.

Remoting into systems to force updates, building images for system deployments.

we really like the tool we are using the Security Manager and the Endpoint Manager from Ivanti or Landesk and so far we like this product

the price is costly but the services are goo so that is cool

we are doing our Provisioning and all the management

Abililty to adapt and change with all the new technology.

suppor team can be a pain sometimes in getting back to you

Look at all your options and make the decision in more then just an IT perspective.

Windows 10 rollout, patching, end point and security support.

imaging and patch management systems, works well with patching win 7, not so great with 10.

upgrade path / release management needs a bit more work

get away from SCCM, landesk does more and costs a lot less!

asset management, patching security threats, remote management

Great at finding unknown endpoints, superior inventory collection, CSA makes remote systems manageable.

Remote control is iffy, and doesn't always connect properly.

Try it, you'll like it.

We get better insight into what machines we have and who is using what software.

App can be used for software rollout but we used it mostly for remote administration and support and inventory reconciliation

The software rollout module did not work as desired

Improve software rollout module

The software rollout module did not work as desired but the app is good for remote administration and support and inventory reconciliation

Patch deployment, remote access/security are really good whereby support can be provided to remote users and in a secure way.

User interface is very clunky and support in our geography is below average. Even the licensing is rigid and does not provide a full business value

SCCM and Service Desk

Service Management and remote patching. The tech team finds it easy to use.

There is an easy logic to using this ticketing system, to include how to run reports and tracking.

Some of the training is all for beginners, I would like to have seem the training 5 days not the 3.

With the way I can have the work flow it makes ticket creation and handling with ease.

The idea behind the product is great, the parent company buys up any other product it can and tries to integrate them together

Support is lacking, expensive upgrade cost require massive professional services hours . Constant change in direction of back end technology . Leaves you with a product that never works to full abilities

Check references

Unfortunately did not achieve many , we had high hopes for sure in all business areas but

I like the ease of the GUI, it is easy to utilize the items on the screen.

being able to search for network computers is wonderful.

I do not have any dislikes it provides all of the functionality that is needed for me to complete my job

keeping track of incidents and also logging in to remote computers

Very user friendly. Newer employee so it was easy learning the system and seeing what it could really do. The ease of setting up templates is very helpful in assigning tickets to the teams that they should go to.

It does freeze up from time to time but I believe it is our network to blame

We are able to quickly respond to patient care emergencies by documentation and assigning urgency and impact to the ticket.

Keeps my software organized and up to date.

Hard to learn at first but now it is very useful.

Caught a few licenses that expired and now I am up to date.