What do you like best?
Ixact Contact is easy to use, easy to understand and overall, has an aesthetically pleasing interface. It is packed full of features, some of which are listed below.
Ixact Contact comes with built in email templates for drip campaigns with a set it and forget it feature, a calendar to manage all your appointments and tasks, a monthly newsletter with informative articles, and one of the best features is Ixact Contact's ability to track and monitor emails sent out. The campaign reporting feature is outstanding. It not only records how many emails you send out, but also keeps track of who opened those emails and how often. It also keeps track of bounce back stats, and more! Very detailed stats to help you gauge the effectiveness of your marketing campaigns.
The activity plans included have pre-written emails that are designed to get your message out to your prospects so they remember you when it comes time to buy or sell real estate. A business directory is also included and you can even print letters and labels.
Finally, Ixact Contact comes with a nice bonus feature, a mobile app. I like the Ixact Contact mobile app as it gives me easy access to my database. I can view my contacts, add new contacts wherever I am, make calls or send text messages to my clients, set appointments and more. Everything I can do on my home computer with Ixact Contact, I can now do with the mobile app as well.
What do you dislike?
One of the features missing from this great product is the ability to segregate your contacts into groups. For example, it would be nice to be able to separate your contacts into distinctive groups such as prospects, clients, agents, etc. and then when selecting a particular group see only those contacts from that group.
Another feature missing is the ability to create an auto-response email message that is automatically sent out once a new lead comes in. A customized welcome message for an initial follow up would be nice.
Finally, an expense manager built in would be a valuable addition to Ixact Contact. The ability to calculate and track commissions and expenses including splits and referral fees would be a definite asset to this product.
The mobile app tends to load a little slowly and I found that when logging out of the app, I had to repeatedly hit my back button on my phone to clear the Ixact Contact mobile app from my screen. You are unable to simply log out and return to your phone's desktop.
Recommendations to others considering the product
Highly recommended. Very affordable and great support.
What business problems are you solving with the product? What benefits have you realized?
The biggest issue I have had was communicating effectively with my prospects and clients. Ixact Contact helps me with this by providing well written email templates and drip campaigns, all designed to get my message across in a timely and professional manner.
Ixact Contact also helps me provide value each and every month to my clients. I am able to create additional emails, often tips on maintenance issues, home and garden tips and more that my clients really like. Once I create these emails, I can then schedule them on a monthly basis to go out automatically to all my contacts.