J. Walter Thompson is an advertising agency that provide creative ad development, campaign management, and strategic planning services and also offers brand development and specialized marketing services, including customer relationship marketing, event marketing, and sponsorships.
They have a few account execs who do take the time to understand goals, but overall they seem to have a system in place that speeds past listening or ideation and right into recommendations that aren't particularly curated to goals. While I applaud efficiency, it shouldn't come at the cost of
What do you dislike?
We don't seem to have met our goals or gleaned a better understanding of what tools or best proactices can help us get there.
Recommendations to others considering the product
Choosing a partner can be tough - we had the luxury of comparing them with another agency on two separate brands and the other agency won out. If there's a way to even short term partner for one project, that may help you best find either the account rep for you or to make the overall decision.
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