What do you like best?
It is a fairly straightforward student management system once you find the functionalities you need. Once you understand what EX "does" as a program and the functions executed by different portals, it become a fairly logical program to use. It also allows you to look up different areas of needed information all within the same program, which helps when you are aiding students or faculty on the phone or need to find quick answers to questions.
What do you dislike?
The user interface is incredibly cumbersome to the point of being useless. It is not obvious how to find the functionality portals that you need because they are buried in a list, and once you've found the functionality you need, there are hidden "quirks" of the functionality portals that are not obvious and affect your ability to use the tool. The software is capable of interfacing with a web-based portal, but the communication between programs is unilateral and not the most useful.
Recommendations to others considering the product
It's cheap and manages students but be prepared for a massive learning curve and some very odd programming choices when it comes to using functionalities.
What business problems are you solving with the product? What benefits have you realized?
We needed a student management software to manage our student enrollment, billing, etc. It's much more efficient than using index cards to keep track of students, and it brought our technology offerings into the 1990's, at the very minimum.