1.8 out of 5 stars

JetPay is a front end and back end credit card and check processor located in Carrollton, TX.

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JetPay review by User in Higher Education
User in Higher Education
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JetPay - much to be desired for overall HR functions

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What do you like best?

I am not satisfied with the level of ease and/or tweaking the system to meet our HR needs

What do you dislike?

The system is primarily used as our record keeper for payroll information. However, it is also the main database of our personnel information. The user functions are not friendly for uses outside of payroll. It is a challenge to integrate ATS with this system as well as build IT reports that are not a part of the database.

Recommendations to others considering the product

Applications are moving towards a cloud-based system. I don't think JetPay will be able to support customer needs unless it upgrades to cloud based and a more user-friendly, online version.

What business problems are you solving with the product? What benefits have you realized?

The only reason we have kept the JetPay payroll system is due to its ability to process PA taxes

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JetPay review by User in Higher Education
User in Higher Education
Validated Reviewer
Invitation from G2 Crowd

There must be better options!

Reviewed On
What do you like best?

JetPay payroll works best in the education environment, so I've been told. It interacts well with Faculty contract modules. The core payroll and demographic data is laid out well, very easy to read.

What do you dislike?

THere are better payroll systems that offer more robust payroll and HRIS data fields and reporting. There are only a small number of support staff that seems to be both available and knowledageable when needed. Interfaces are difficult.

Recommendations to others considering the product

Take advantage of the support you receive....some are great, some are not as strong.

What business problems are you solving with the product? What benefits have you realized?

It serves as a core data base for payroll and basic employee demographics. We are expanindg our data usage and reporting and the transition to easier reporting has been good.

What Payment Gateway solution do you use?

Thanks for letting us know!

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