My favorite feature is the ability to call and text using the Jiminny extension in Salesforce. All of my communication is instantly recorded, which saves so much time on my end. I can also quickly catch up on my previous communication with a lead by reviewing the logged texts or by listening to the call recording. It's so beneficial as a sales rep because I'm not only saving time, but am also able to constantly work on enhancing my pitch or closing techniques by reviewing my calls after the fact.
The Jiminny dialer has helped with efficiency and time-management, by auto-logging calls, texts, conversations etc.
The coaching tool is incredibly beneficial as a sales rep because you can listen to your calls on-demand, to get quick recap on a previous conversation, to share with a manager for advice/help, to recall any quotes or estimates you shared with the prospect, to self-improve on pitches, techniques, objection-handling.
The coaching tool is also helpful because you can listen to the SDR call prior to your own call. This allows you to get a feel for the prospect's motives, concerns, and personality, before jumping on a call with them.
I love that you have the ability to review fellow teammate's calls on-demand. This has been really helpful when on-boarding new sales reps, because they can listen to live calls with real world objections, as opposed to just role-playing.