JIRA Service Desk

4.1
(421)

Built on Atlassian’s JIRA, JIRA Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Work for JIRA Service Desk?

Learning about JIRA Service Desk?

We can help you find the solution that fits you best.

JIRA Service Desk Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

86%
(Based on 125 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

87%
(Based on 130 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

87%
(Based on 137 reviews)

Knowledge Base

Provides a forum for answers to common questions.

83%
(Based on 110 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

82%
(Based on 110 reviews)

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

82%
(Based on 58 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

81%
(Based on 58 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

81%
(Based on 47 reviews)

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

79%
(Based on 44 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

84%
(Based on 131 reviews)

Time Tracking

Tracks time worked on a ticket.

84%
(Based on 125 reviews)

Surveys

Provides surveys to measure employee satisfaction.

78%
(Based on 82 reviews)

Interaction

Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

82%
(Based on 57 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

83%
(Based on 49 reviews)

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

89%
(Based on 61 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.

76%
(Based on 33 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

77%
(Based on 76 reviews)

Self Service

Enables employees to view the status of their tickets.

83%
(Based on 103 reviews)

Active Directory

Provides a directory of all users within an organization.

84%
(Based on 86 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

81%
(Based on 80 reviews)