What do you like best?
Quick Bug fixes
less resolution time
Proactive monthly maintenance Notification and other notifications too
Understanding of issue quickly
Overall best till time
Quick hot line support
Admin has good understanding of issue
Also branding support is fantastic. We have cahnges some bradning and support guys helped us to managed this well
What do you dislike?
Mobile application support
Multiple language support and code performance.
We required some changes in product but we did not received satisfactory answer and told us wait for future release
sometimes downtime is more than expected and it is frequent due to more bugs
Recommendations to others considering the product
I would suggests this is best online software till date and you can fully utilize this for your BAU activities and do much better in projects handling and for customer satisfaction.
What business problems are you solving with the product? What benefits have you realized?
Overall we are managing our projects in best manner due to JIRA Support.
We are doing tedious jobs which we took almost couple of days now we are delivering in hours.
Compare to other softwares in industry - I think this is awesome online software to avoid Waterfall model.
I was very upset with waterfall model and now this JIRA approach which involves scrum, sprint and customer as well so we can have transparency.
HIGHLY RECOMMENDED !!