What do you like best?
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole.
It uses kanban board to show a detailed information of the individuals.
We can individually log the work, for the hours which a particular task took, and then compare it to the efforts estimated for the same.
This helps to efficiently estimate the tasks further on-going thus having the tasks completed on the committed timeline.
What do you dislike?
In Jira we usually face some issues while updating the status of each individual, as it is not reflected to other users in real time, when viewed on the same instance, even after refreshing.
Also one of the major concerns is the automatic session timeout, which creates a problem and you need to login time and again, as it logs out the current user automatically.
Recommendations to others considering the product
For keeping a track of issues/ tasks, we can go for Jira, as it helps in improving the efficiency and helps improving the planning.
If someone is working in a big organization, so to keep a track of each individual, and getting updates, we can prefer Jira
What business problems are you solving with the product? What benefits have you realized?
In our business we are using Jira, for keeping a track of the tasks, under the sprints, spike or epic taken up.
Also we are using to monitor the efficiency and the burn down chart to get to improve ourselves, while working in Agile Methodology.