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Jira

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(2,421)

Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

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Jira review by Jennifer M.
Jennifer M.
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"JIRA use for Regulatory tickets"

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Jira review by Vivek K.
Vivek K.
Validated Reviewer
Review Source

"It allows us to get everyone on the team on the same page"

What Product Management solution do you use?

Thanks for letting us know!
Jira review by Apurv D.
Apurv D.
Validated Reviewer
Verified Current User
Review Source

"One of the best product for test and project management"

What do you like best?

1. Atlassian eco system and ease of integration with other tools like GIT, Jenkins

2. Availability of plugins to filter the data and get desired snapshot of the project(s)

3. Overall user management, rights, privacy to manage internal and external users

4. Simplicity to customize and ease to add custom fields

5. Dashboards and Workflow

6. Exceptional support of APIs to do the things from backend without interacting UI

What do you dislike?

1. When data volume is high, export and report functionality creates issues

2. So many emails for each task log, modification of tickets

3. Custom sorting is difficult

Recommendations to others considering the product

The power of JIRA is its ability for customization and wide range of plugins. For end users it is really easy to adopt. For all different stake holder, it works well. JIRA installation and administration is bit tricky. However, once the things are setup, it worths investment. One can install it on the local machine, in-premise server or on cloud. I would recommend to try for it definitely.

What business problems are you solving with the product? What benefits have you realized?

We are using JIRA for project management across organization. It has made communication with internal and external stakeholder really easy. It has become central repository for all the requirements of the projects. It has practically eliminated email chains for requirement clarifications. Plugin like QTM4J allowed us to create test cases, test runs and reports with exceptional simplicity. I will say, "Start with Test Management and slowly migrate for entire Project Management".

Jira review by Anna D.
Anna D.
Validated Reviewer
Verified Current User
Review Source

"Product analyst"

What do you like best?

1. The very clear system of assignment users. It helps us a lot to manage the tickets with the development team and keep on track the development timeline.

2. The ability to insert all the screenshots, videos and needed files.

3. Keep on track every ticket with the statuses. See the progress of tickets.

What do you dislike?

1. It`s a bit hard to use without exploring the tool and education on it. It takes time to understand it.

2. Sometimes the connection of GIT and Jira is slow

3. Notification flow sometimes messes ups in the chronology.

Recommendations to others considering the product

It`s a great tool to manage all the development tickets as well as keep on track the development timeline. It is suitable for collaboration and holds everyone accountable in the team to deliver results on time.

What business problems are you solving with the product? What benefits have you realized?

Mainly it`s a great tool to manage all the development tickets as well as keep on track the development timeline. It is suitable for collaboration and holds everyone accountable in the team to deliver results on time.

Jira review by Boris A.
Boris A.
Validated Reviewer
Review Source

"Best service for project management and issue tracking with great features and customizations!"

What do you like best?

Jira is very customizable and easy to use software service which helps teams and businesses to become more productive and organized. It also has many integrations with other platforms like Slack, Zapier, Gmail and etc. With those integrations, there no need to jump from one platform to another. And when you communicate with your customers and found any issue you can easily create a task and include into the jira's dashboard.

What do you dislike?

The user interface is really heavy and for small desktop devices, you are not able to find a right block to make necessary operations. It could be more responsive and user-friendly for small desktop devices which will make jira very useful.

Recommendations to others considering the product

Jira has all the necessary tools and features to help a team to become more organized and productive connected to project management. It also has many integrations with third-party applications which makes a task opening very easy.

What business problems are you solving with the product? What benefits have you realized?

We are using Jira for all our projects management. All our team is included in our team's channel and we all can create and check the tasks' statuses. Besides that, it gives all the tools for projects tracking like agile boards, sprint planning time accounting etc. And the best part is that you can customize each project's dashboard to your needs which makes the operations easier for the team members and managerial staff.

Jira review by Ted D.
Ted D.
Validated Reviewer
Verified Current User
Review Source

"Gold Standard for Issue Tracking"

What do you like best?

Jira has the features and scalability to be the correct solution for companies/teams of any size. What makes Jira great, is the flexibility it gives you on how your want ticket tracking implemented. External users, internal users, public-facing, etc. Jira can find a way to work for your needs. To add on to that, there is a lot of visual customizations that will make the app feel 'home' to your users.

What do you dislike?

All of the complexity here is sort of a double-edged sword. What setup correctly you can make the system work perfectly and all your info organized correctly. In the wrong hands, however, the systems can get very messy, very quickly.

Since certain objects (custom fields, issues types, etc.) are shared throughout different spaces, often times people can make changes that impact spaces outside of their scope. Jira tries to do a good job defining scope when making changes but it is a risk. To solve this, my suggestion is to be very strict with administrative access.

Recommendations to others considering the product

Make sure you know how your company plans to grow and how ticket tracking will be affecting.

Jira can be simple and complex (mostly in terms of number and complexity of the spaces) but make sure you know what the end product should look like for your users. I've worked at companies that initially set the system up to work on a small scale and had issues scaling up (without making large changes to how issues are tracked)

What business problems are you solving with the product? What benefits have you realized?

We were trying to find a platform for our issue and feature tracking.

Jira review by Zach S.
Zach S.
Validated Reviewer
Verified Current User
Review Source

"Industry Standard"

What do you like best?

It's highly customizable for any organization's needs. I also like that it has a full integration with other platforms such as ZenDesk (where we communicate to our customers). Being able to seamlessly jump in and out of tickets between customer facing interactions and internal issues is great. Creating JIRA tickets right from an external platform and still include all of the appropriate information helps keep my workflow tight.

What do you dislike?

It is a bit blocky and heavy from a User Interface standpoint compared to some of the emerging competitors like Monday. I have had the chance to demo Monday and, while it did not do everything I need for my work, it's incredibly clean and user friendly. JIRA has a learning curve and many of the built in tools aren't used to the fullest within our organization.

Recommendations to others considering the product

There are other options out there if you're looking for more of a project management software/SaaS that is more appropriate if you're not looking for a service to track software development. Anything outside of the software world there are better options. But within the software world, JIRA is the standard for a reason.

What business problems are you solving with the product? What benefits have you realized?

JIRA is our one stop shop for tracking database change requests, bugs, and feature enhancements. It's a great way for our Developers to communicate with our Product Team and our Support teams. JIRA allows us to go from start to end on 95% of the work that we do regarding changes to our platform.

Jira review by Andres R.
Andres R.
Validated Reviewer
Verified Current User
Review Source

"All your projects in Jira will be successfully"

What do you like best?

Jira is very customizable, you can have the way to do practically what you want to do, an incredibly important feature of Jira is its integration. The project management with Jira is better, planning the daily work with calendars and reports, prioritizing the tasks that will be carried out.

What do you dislike?

Navigating around the user interface can be difficult at times, but this is continuously improving. Some of the management aspects of the projects and users are a little difficult to configure, but the documentation has improved in cases where it is not so painful as long as you read before you start.

What business problems are you solving with the product? What benefits have you realized?

We use JIRA to track our teams, as well as other teams. We use it for stories, problems, tasks, production maintenance follow-up and planning. It helps us communicate where we find each other and the rest of our business. Jira also allows us to make configurable schedules.

Jira review by Himani S.
Himani S.
Validated Reviewer
Review Source

"Jira: Review"

What do you like best?

Best thing is very easy to use with a lot of functionality with a beautiful user-friendly interface. A lot of features are there to manage and track each and every work in a project. If you are working in an Agile project then jira is very helpful for you for an end to end project management. I like that everything I need to do is there and I get an email everytime it is updated. Jira is completely configurable and functions more like a platform for project management than an out of the box project management tool. You could simply drag and drop attachments, enter a syntax using the code option. You could also enter tables just by following the format. The option for ticket linking/relating has also been very useful as you'll see all issues related to what you are working on. You could also set a ticket and tag it as a pre-requisite for other related/linked ticket. It could also be integrated to other chat/messaging tools such as HipChat and Slack which is way very useful, imagine getting notified on slack for specific tickets that you need to watch or keep an eye on.

What do you dislike?

It can be a bit slow and too many options of configurations can be overwhelming. However, nothing is wrong with JIRA, serves the purpose of ticketing software

What business problems are you solving with the product? What benefits have you realized?

These business problems are being sollved with:

-Accountability on features and deliverables for project executions

-Tracking progress and milestones hit through epics and story completions and signoffs from clients

-Managing roadmaps on product side through steady plan

Jira review by Daniel P.
Daniel P.
Validated Reviewer
Verified Current User
Review Source

"Main tool for project management and problem definitions."

What do you like best?

I'm fascinated with the way we can record the times in the application. Since they have only one control of that. All the planned sprints can be included in Jira, it goes hand in hand with agile methodologies. The preparation that was made for the filters made the task very special and very useful, that the owners of the same ones were in the location of the errors reported by the client, the projects and the weekly reports. The monitoring by the client can be tangible, it is qualifiable and quantifiable, since it records the real time invested in the projects.

What do you dislike?

Usually, the templates are created to create the response in the comments, I do not agree with its design and structure. They must simplify it to respond directly and even automatically.

Transitions between screens with options to load hours and windows are complicated and tend to get confused. If the record of hours must be done to obtain emergent advantages, it should not be able to do it in normal screens. Confuse

Little material for QA, that is, I do not like that QA can only review the tickets and see the basic evidence. I would like Jira to have many more options to report errors, and the type can see the incidence better.

Recommendations to others considering the product

To carry out a high level of projects, some of these are complex, I recommend Jira. If you want to create a giant list of error tickets for a group of developers, you must use Jira. If we want time to be measured quantitatively, I recommend Jira. If we want real Agil management for projects, I recommend Jira.

What business problems are you solving with the product? What benefits have you realized?

I totally agree that the use of Jira has facilitated the way we interact with the client and report the true times. Being constantly qualified by the client allows us to move forward. QA has grown in immediate response because Jira allows you to create tickets quickly. The projects are more versatile and measurable due to the reports and statistics that Jira allows us to generate. The company is happy and Jira knows it.

Jira review by francesca t.
francesca t.
Validated Reviewer
Verified Current User
Review Source

"Una gestione coordinata di progetti dall'inizio alla fine"

What do you like best?

La piattaforma JIRA permette una pianificazione e gestione dei progetti coordinata e condivisa.

Dà la possibilità di impostare e assegnare le priorità ai diversi lavori ed essere sempre al corrente dell'evoluzione del lavoro stesso.

Dà immediata evidenza di:

- chi è l'assegnatario della richiesta (ovvero chi ci sta lavorando);

- che tipo di attività è già stata realizzata e cosa/quanto manca per il raggiungimento del risultato finale (quindi la "storia dell'attività");

- all'interno della piattaforma possono essere caricati file di ogni tipo (ad es. mail, excel, etc.);

- è sempre consultabile anche quando l'attività si conclude;

- è consultabile sia da PC fisso, che da mobile devices.

Chi protocolla un progetto su JIRA può decidere di essere sempre aggiornato su ogni evoluzione della richiesta via mail (mail automatiche vengono inviate ogni volta quando la pratica viene aggiornata).

What do you dislike?

- Per l'utente che inserisce il progetto/richiesta su JIRA credo ci siano troppi campi da compilare, molti dei quali non sono attinenti con lo scopo del lavoro vero e proprio, ma la cui compilazione è comunque obbligatoria. Per questi casi talvolta i campi compilati non contengono indicazioni reali, ma solo fittizie.

- Le persone che non sono abilitate al programma, ma che operano nella stessa azienda/realtà, non riescono ad avere evidenza nemmeno di un abstract del progetto (anche nel caso in cui una persona non possieda i requisiti per poter seguire lo stato di avanzamento del progetto, potrebbe comunque avere interesse a capire di cosa si tratta)

Recommendations to others considering the product

Al di là di ordinare le richieste e di facilitare la lettura delle evoluzioni del progetto da parte di tutti gli utenti, questo software incentiva a realizzare i progetti nel rispetto dei tempi prefissati all'inizio.

Avere infatti l'evidenza dei diversi step e di quanto tempo manca per lo scadere della data di consegna del lavoro velocizza tutti gli step intermedi

What business problems are you solving with the product? What benefits have you realized?

Prima dell'adozione di JIRA le richieste e quindi i progetti venivano gestiti via mail. Così facendo, poteva succedere che venisse dimenticato qualche destinatario o, a distanza di tempo, di non ricordare le evoluzioni del progetto o ancora venisse assegnato un grado di priorità alla richiesta sulla base della percezione/interpretazione delle persone che leggevano le richieste.

Con JIRA questo non succede più, perchè è colui che inserisce una richiesta/progetto ad assegnare il grado di priorità e la deadline entro la quale l'attività deve essere svolta.

Inoltre, tutte gli utenti che hanno accesso a JIRA possono immediatamente percepire come il progetto si evolve e quali sono tutti gli enti/collaboratori coinvolti nella sua realizzazione.

Il maggior beneficio è rappresentato da una gestione più razionale e ordinata del lavoro che viene gestito in modo tale da rispettare tutte le scadenze.

Jira review by Pritam S.
Pritam S.
Validated Reviewer
Verified Current User
Review Source

"A Great Product for managing Agile Project and Tracking issues "

What do you like best?

Best think is very easy to use with lot of functionality with a beautiful user friendly interface.Lot of feature are there to manage and track each and every work in a project.If you are working in a Agile project then jira is very helpful for you for end to end project management.Here you can create different user stories ,task ,sub-task and assigned to different people and keep a track of it.You can plan the user stories according to your release plan.After each spring you can get the burn-down chat which will help you to know last sprint goes smooth or not.If Team facing any issue also they can create a impedance so that respective person can take care of it ,it will make the process easy.Lot of additional and advance feature also there like you can attach you retro board ,Team availability,Team velocity each and every thing in one place. Recently they have migrated to AWS to its faster also.Best application in market with good customer support.

What do you dislike?

I didn't find any major problems with jira only some of it's feature that i don't like, one is Getting mails for each and every activity frequently on jira board and second one Auto log off if you are not using for some time.

Recommendations to others considering the product

It is the best Application currently in market for Managing the project and Tracking bugs.So you can definitely go for it to manage big and complex project easily.

What business problems are you solving with the product? What benefits have you realized?

As we are following Agile Methodology so we are using jira for keep track of our all work and managing it in a proper way. We use it for out release plan and for some additional propose also.

Jira review by Gabryella P.
Gabryella P.
Validated Reviewer
Verified Current User
Review Source

"Jira as a basic user."

What do you like best?

I like that everything I need to do is there and I get an email everytime it is updated. I am assigned math problems to then turn into a video and it is nice to have everything in one place to see the current progress. Since I am technically a contracter and live in a different state it allows for a easy way for them to assign me problems to then turn into videos for the website.

What do you dislike?

I do not like the format and the look of it, it feels very boring and is not inviting. It could be more user-friendly in just how it looks. Also sometimes it can take a while to load so that sometimes can be annoying.

Recommendations to others considering the product

If you need to communicate to those that are not in your office or with a contractor it is a great tool. I am on the other side of the country and they are able to give me the assignments I need with ease.

What business problems are you solving with the product? What benefits have you realized?

It is to communicate problems that need to be turned into videos to me and then to tell the managers when it is done and they can review it. It is a form of a to-do list almost.

It also allows for me to see how many problems I have left to do before a new set is asigned to me, it is a great way also to see if I need to redo something.

Jira review by Wade W.
Wade W.
Validated Reviewer
Verified Current User
Review Source

"A bit of a white elephant in project management"

What do you like best?

The wonderful thing about Jira (as compared to simpler tools like Trello, Smartsheets, or really anything else) is that it literally can do anything. Jira is completely configurable and functions more like a platform for project management than an out of the box project management tool.

What do you dislike?

The configurability is useful, but often overwhelming. At my company we lack a dedicated Jira admin, therefore whenever I want to do anything, it takes large amounts of my time to get everything configured appropriately.

Once I do figure out how to configure what I need (after navigating through 5 layers of navigation to find the page I need), I have to be very careful not to break other's carefully crafted workflows using all of the naturally shared components that are not very clearly marked how shared they are.

When we used Trello, the tool helped me do my job. Now that we switched to Jira, I have to spend time working on Jira rather than doing work.

Recommendations to others considering the product

Be prepared to dedicate lots of time to administration

What business problems are you solving with the product? What benefits have you realized?

Project tracking, time accounting, and high level dashboarding of projects in progress.

Jira review by Aurélien L.
Aurélien L.
Validated Reviewer
Verified Current User
Review Source

"Flexible and flowing tool for IT support management"

What do you like best?

Compared to many other IT support management software (like for instance EasyVista), JIRA is natively designed to be easy to use from a web browser, by any user.

Global design is clear and simple; interactive button of links are easy to see and find; additionnal documents in attachments and comments fields are also really visible. Without even knowing JIRA, you can immediately understand where and how you can add information. This point is a real advantage for an ITSM tool (which by definition will be used by all types of users, including non IT users).

What do you dislike?

A problem we met is information sharing in JIRA, especially when it is based on reports (called Filters in JIRA).

It is not easy to share these filters with colleagues; parameters of visibility and availability on these filters need to be more cuztomizable. I know it is possible to access to Popular filters, or Favorite filters, but it should be possible to create groups (or folder) for filters, and share access to a complete folder to a colleague by only few clicks.

Recommendations to others considering the product

User different types of object (incident, request, change) to customize at best your experience (with various workflows).

What business problems are you solving with the product? What benefits have you realized?

JIRA allows us to access quickly to all current issues/requests/problems/changes. As I added before, the fact it is responsive designed make it possible to be a mobile tool - and we have users on mobile in JIRA.

In our company, JIRA is used for ITSM purpose but also for product management, notably with change request and backlog item request. Using only one tool allows to directly see links between our support activity (issues caused by a missing function in software) and our product management activity (how a new function in software can respond to current issues).

Jira review by Leah M.
Leah M.
Validated Reviewer
Verified Current User
Review Source

"Project Management made easy with JIRA"

What do you like best?

I love that JIRA is very customization friendly and it's very easy to navigate. It's also easy to move tickets into other project types for easy collaboration. We typically have projects with multiple tasks associated to those projects that may fall in different work spaces but JIRA allows for all of that management to happen easily. I love that there is a centralized place for collaboration that is very transparent.

What do you dislike?

I am not a huge fan of the new interface design and I am still using the old one.

Recommendations to others considering the product

Definitely a good project management tool and you can really mold the tool into your specific use case, whatever that may be.

What business problems are you solving with the product? What benefits have you realized?

We are solving an issue with transparency that many experience with project management. Googledocs were not sustainable for managing tasks and JIRA helps delegate within a centralized place.

Jira review by Daniel P.
Daniel P.
Validated Reviewer
Verified Current User
Review Source

"All your projects in Jira? Guaranteed success."

What do you like best?

Jira, the platform that most adapted to what we are looking for, the application that gave us the greatest security so far. Jira belongs to that select group of software that makes it continue to be used, keep updating and keep growing with them.

+ Jira has particular characteristics that provide a tangible investment and investment of time and resources of each participant of the team.

+ Jira supports the current methodologies of development and planning, which are clearly agile, oriented to the use of each resource to maximize productivity.

+ Jira has allowed us to achieve comfort to create a filter when generating reports, search for outstanding customer's tickets, direct and effective communication for the attention of incidents and improvement reports.

+ You can create new add-ons and configure Jira in the style of each work rhythm, all under an impeccable visual frame with security and good load balance before all requests.

What do you dislike?

- It is important to know that Jira gives us great support to the user, and their attention is a priority, but many times they do not guess the problem. It is an element to review in Atlassian.

- The introduction to Jira's world is expected to be as magical as its interface and performance. The truth is that it is complex to build filters and move around in the application when the user is new.

- You want to run a correct download of the reports at the end of the month or at the end of the week, the reports are delivered in spreadsheets, but with a presentation that leaves much to be desired, in turn, when setting the dates they should have more or less days so you can perform the download correctly.

Recommendations to others considering the product

The use of Jira gave us a better perspective of the project, it led us to track, inform hours and manage incidents and customer improvements with more success than ever.

I recommend Jira when the project is based on a true Ágile planning methodology and when the team is really committed to doing a good job, and that their performance speaks for itself, as is our case.

I recommend those companies that have not yet implemented an application to track incidents and project management as a whole, to do so and start and end with Jira.

What business problems are you solving with the product? What benefits have you realized?

Jira helps us in:

+ Monitoring of incidents and improvements provided by the client, we elaborated a plan based on what we are informed by email.

+ Ability to add comments, attachments, images, tangible evidence when an incident is reported.

+ Division of projects, some of them focused on business management and others on the follow-up of process development.

+ All the equipment within the application, being productive and contributing its grain of sand so that in the end it is reflected in the reports that Jira generates and has contributed a great productivity.

Jira review by Nicola P.
Nicola P.
Validated Reviewer
Verified Current User
Review Source

"Whatever you need Jira has a workflow and a board for it"

What do you like best?

Biggest strengths of Jira are: configuration options, board customization, workflow customization. Depending on the type of product you're developing or the methodology you work with Jira has the required flexibility to match your needs.

Jira offers standard Scrum and Kanban boards and workflow, but you can build your own board mixing the two of them, creating custom workflow with new status, using the JQL (Jira Query Language) to mix card from different projects. All of this gives you a total control of your workload, progress and delivery.

What do you dislike?

The cloud suite sometimes suffers slow loading, so in terms of performance Jira could improve a lot. Another point that could be reviewed and improved could be the SORTING options: I find it a bit complex when you want to order your activities in a custom way: by ranking orders visually the tickets, but this bypass the priorities, so if you want to sort as you need sometimes you need to build your ordering by yourself complexifying your filter.

Recommendations to others considering the product

JQL and custom workflows are the more powerful tools to use within this suite. Use them.

What business problems are you solving with the product? What benefits have you realized?

We run Services Delivery Roadmap in countries with Jira, with a full customized workflow and set of boards which gives a lot a complete overview of the scenarios for each service, region, step of the flow and so on.

Also I had the opportunity to build a board where I can have under control each activity in an unique view, divided in lane by importance.

Jira review by Harneet S.
Harneet S.
Validated Reviewer
Verified Current User
Review Source

"Jira Tool To Track Project Progress and Challenges"

What do you like best?

1. It will help Scrum Master or scrum team to track a sprint and their progress and challenges faced during sprint lifecycle.

2. Scrum team can use scrum board to track their activity. There are 3 section : ToDO, InProgress, Done.

What do you dislike?

1. Not able to create epic of epics for better organization.

2. Creating an over-arching epic over smaller ones.

3. Not able to split the work between two teams.

Recommendations to others considering the product

Very good tool to track the progress of your projects and follow Agile methodology.

What business problems are you solving with the product? What benefits have you realized?

Using Agile methodology, every project either it is successful or not will be judge during initial faces and it avoid further inversting time on it.

Using Jira, We can track business high level priority requirement and check either they are achievable or not.

It help us to define our objective clearly so we can work on them.

We can also track the work that has been completed or pending using this tool.

This tool is a life saver.

Jira review by John Reejet F.
John Reejet F.
Validated Reviewer
Verified Current User
Review Source

"The best ticketing tool ever!"

What do you like best?

You could simply drag and drop attachments, enter a syntax using the code option. You could also enter tables just by following the format. The option for ticket linking/relating has also been very useful as you'll see all issues related to what you are working on. You could also set a ticket and tag it as a pre-requisite for other related/linked ticket. It could also be integrated to other chat/messaging tools such as HipChat and Slack which is way very useful, imagine getting notified on slack for specific tickets that you need to watch or keep an eye on. It could also send a broadcast on your messaging/chat app for specific opened tickets, this would be useful for urgent tickets that needs to be handled by the team like urgent code deployments, and codes that need urgent test/QA.

What do you dislike?

I haven't had anything in JIRA that I don't like so far. This ticketing tool simply get the job done, it serves its purpose pretty well.

Recommendations to others considering the product

Explore JIRA and you'll be amazed on the things that this ticketing tool has to offer. Ease of access, very easy to learn but is still full of potential to grow.

What business problems are you solving with the product? What benefits have you realized?

Mostly Technical issues, Bugs, Deployments, code developments, even hardware issues.

Jira review by Erin M.
Erin M.
Validated Reviewer
Verified Current User
Review Source

"Jira for Engineering"

What do you like best?

I love using JIRA. Our team uses JIRA for agile development and our engineering priority and roadmapping. I love how customizable it is and how we are able to group things by tags as well as priority. We are able to iterate and work collaboratively. It's easy to use for both engineers and non-engineers alike.

What do you dislike?

Though non-engineers CAN use JIRA if they are careful and trained a bit on the interface, the overall UI is a little clunky.There are so many drop downs and fields to fill out when filtering that it becomes a bit of a hassle for occasional users to be completely comfortable.

Recommendations to others considering the product

You've got to put in a lot to get a lot, especially as an administrator..

What business problems are you solving with the product? What benefits have you realized?

We use JIRA for engineering priority. Keeping bugs, tasks, and new feature requests in the same place.

Jira review by Brenden G.
Brenden G.
Validated Reviewer
Verified Current User
Review Source

"Highly effective task management with strong network effect"

What do you like best?

An industry standard platform recognized and adopted by multiple Agile focused companies makes this an easy tool to collaborate across companies with. It is very intuitive to follow through on team status updates as well as current states (via sprint board), and the recent UI refresh (Feb 2018) has helped provide a more polished feel (even if some features were pushed further below and hidden).

What do you dislike?

Recent UI refresh has hurt us in terms of being able to find certain features (and now requires a lot more digging around).

Recommendations to others considering the product

Highly recommend the self-hosting solution vs. the web portal as that interface often bogs down through JIRA's own internal network delays.

What business problems are you solving with the product? What benefits have you realized?

These business problems are being sollved with:

-Accountability on features and deliverables for project executions

-Tracking progress and milestones hit through epics and story completions and signoffs from clients

-Managing roadmaps on product side through steady plan

Jira review by Albert B.
Albert B.
Validated Reviewer
Verified Current User
Review Source

"Useful for team project management and issues control"

What do you like best?

The interface can be fully customized to fit the user needs. Also it is very useful for me, as an electronics hardware developer, to use the issues to list all the bugs and improvements for the new electronic board version. It also allows the project managers to easily assign tasks and issues.

What do you dislike?

Sometimes it works very slowly, and is not due to the internet connection.

Recommendations to others considering the product

It might be hard to use it at the beginning, but when you have enough experience it makes your job life easier.

What business problems are you solving with the product? What benefits have you realized?

Project management, issue tracking and assignments of tasks. It also allows to log the spent hours for each issue to have a great control over the time used in each project. It can be used to manage the different engineering teams (hardware, firmware, software, manufacturing...), so you can always know what your coleagues are doing.

Jira review by Jithendra K A.
Jithendra K A.
Validated Reviewer
Verified Current User
Review Source

"Jira A great Task assigning tool"

What do you like best?

One can track the tasks assigned to them. with great ease.

Easy to interact about a task. EAsy to get into the task for bug fixes and report it to the higher level through the spontaneous notifications. Thus keeping our application to up to date and push it to our production server.

What do you dislike?

I feel JIRA should be easy to afford for small businesses like the vendor company i am working for. Should be able to Advertise the application if it critical with a periodic notifications. Need to take the help of my co employee who is an JIRA expert, in finding a tool which i require. So much of documentation, if provided with video tutorials, that would be great.

Recommendations to others considering the product

Yes, Sure will recommend to the friends and colleagues and vendor companies. Need to explore on JIRA tools more so that it will be easy to recommend the colleagues.

What business problems are you solving with the product? What benefits have you realized?

Task tracking, jobs fulfillment status, and Tasks priority. Keeping the upto date of documentation progressing.

Jira review by Sam O.
Sam O.
Validated Reviewer
Verified Current User
Review Source

"Excellent for staying on top of tasks"

What do you like best?

I personally like the ability to track where issues and tasks are at, how much work has been completed on them and what the estimated time remaining is. I can see at a glance where mine and my team are up to.

What do you dislike?

The navigation can be a bit tricky until you set up custom views. Now that my custom views are set up properly, I can simply click a link and get taken directly to exactly what I want to see.

Recommendations to others considering the product

This tool is excellent if you are in need of keeping track of jobs or time tracking. There are numerous plugins that you can install to automate things such as how long is spent on each task. It is also great for other teams that aren't necessarily IT departments or developers. We have it implemented across multiple teams so they can assign jobs and sub jobs to each other in order to create a bit of a workflow.

What business problems are you solving with the product? What benefits have you realized?

Logging and tracking issues and projects. I also use it as a way of noting down ideas as they arise. I don't have time to do most things as they are thought of so it is great for logging for future. When I complete one task or project, I visit my Jira queue and see what I can do next depending on priority & time constraints. It is a great way to get some quick wins done if I only have a short time so I can clear the queue a bit before taking on my next big project.

Jira review by Ashley F.
Ashley F.
Validated Reviewer
Verified Current User
Review Source

"Great Organization Tool "

What do you like best?

I like how JIRA helps teams organize themselves. It's really helpful to break work down and assign it out in such a visible way. I like the organization and being able to create a hierarchy of tickets and work. I especially like being able to edit tickets in bulk - when closing down a product that is particularly helpful.

What do you dislike?

I think there are key updates they are missing -like being able to create Epic of Epics for better organization or being able to have product releases (product iterations) vs feature releases (the tech work). I really dislike not being able to get features like creating an over-arching epic over smaller ones, not being able to split the work between two team members when you use time tracking instead of story points.

Recommendations to others considering the product

It can have a learning curve that requires you to invest time and your resources to learn it. I would recommend getting some teams involved early so that they can help onboard other teams. The best I've seen this done is by training scrum masters who can help onboard their teams.

What business problems are you solving with the product? What benefits have you realized?

We have found a better form of organization and we are working on more clearly defined objectives. I believe we've seen how much work we can accomplish thanks to the organization of JIRA as well as being able to solidify our ideas before work starts. The tickets help each engineer better speak up for their sprint during sprint planning.

Jira review by Johnny S.
Johnny S.
Validated Reviewer
Verified Current User
Review Source

"Solid base functionality, but requires add-ons for full use"

What do you like best?

JIRA allows us to manage projects in several different ways, whether via Sprint Boards or Kanban Boards, and provides visibility across the entire company into the progress of each Project or Issue. Custom fields give us the flexibility we need to tailor our JIRA implementation for our use case(s).

What do you dislike?

The base functionality of JIRA only got us so far. ScriptRunner, Tempo, and other add-ons were almost required for us to make full use of the tool. Additionally, the licensing model for almost everything connected to JIRA is user-based, so if you scale into your implementation incrementally, you will need to have additional funds available for the licensing (JIRA and add-ons). Even with ScriptRunner, our need for reporting requirement goes beyond what JIRA offers OOB, so we have needed architecture and data analysis in addition to the tool and add-ons.

What business problems are you solving with the product? What benefits have you realized?

We needed a central location for project management and issue tracking. Additionally, we needed to be able to evaluate our resources in relation to our projects. JIRA (with Tempo) has created a single, scalable means for us to accomplish both of these things. We are better able to track our workloads and apply the appropriate resources to different projects as needed.

Jira review by Anthony V.
Anthony V.
Validated Reviewer
Verified Current User
Review Source

"JIRA has a lot of tools needed to help you manage your Developer/QA/BA Needs"

What do you like best?

JIRA offers a complete solution to help a software company track all dev work, what has been tested or needs to be tested and what is in the backlog. With their KanBan board, we clearly see what is in the pipeline. We can weigh each log with points and see how many points we can accomplish in a sprint.

What do you dislike?

I do not like the ticketing solution they have. With every software company, comes a customer service team. Unfortunately, due to the nature of our company, the fact that emails could not easily be built with images. We also found the UI for our clients was not simple enough.

Recommendations to others considering the product

JIRA helps you get organised. The only issue that we came across is that JIRA offers no training or help. You will need to find a consultant who is accredited by JIRA. They usually charge a pretty penny so make sure that you company is completely ready to make this switch. Have everything listed that you want to do and do it once. Have 1 person in the company assigned as the "JIRA Champion" so that once the consultant leaves, that person can take over and be able to make the necessary changes of business evolution.

What business problems are you solving with the product? What benefits have you realized?

We had a custom built software to hold all development documentation but it was awful to say the least. With JIRA, our communication has improved and the fact that it joins with Confluence which is great for BA/QA and functional docs, makes it all better. We seem to have a better handle on what we do and development logs do not fall through the cracks. The last thing you want is to send our a feature into production and nobody tested it because the log was left behind somewhere and QA did not see it.

Jira review by Osman Fikret C.
Osman Fikret C.
Validated Reviewer
Verified Current User
Review Source

"All-in-one project tracking platform"

What do you like best?

JIRA is the best job tracking platform I have ever tried before! Also, the best part is the integration of the agile methodologies like Scrum. One of the other best benefits of it is the usage of the graphical analysis with the process of the project(s). Issue tracking, graphical analysis, Scrum boards, project structuring, workload calculations, velocity calculations and more are on this platform and its documentation is well prepared!

What do you dislike?

I can't say anything that bothers me about JIRA but its price is a little bit high. Even if its pricing is high I would definitely use this platform again.

Recommendations to others considering the product

I strongly suggest JIRA for anyone wants to use it for the project development. You will definitely satisfy with this platform's benefits.

What business problems are you solving with the product? What benefits have you realized?

I am planning my project on the JIRA and creating project development plan with my friends. I realized that I can use Scrum on JIRA and it was gamechanger for us. We started to develop projects in fastest and efficient way. We also tracked bug issues easily on this platform.

Jira review by Nicholas Y.
Nicholas Y.
Validated Reviewer
Verified Current User
Review Source

"Robust tool for teams of any size!"

What do you like best?

JIRA works as a powerful, robust, and relatively easy to use tool for our development team to keep track of everything anyone is working on at any given time. JIRA's issue tracking helps to make sure that every action in an iteration can be accounted for, and can be referenced to in the future if any problems arise, which gives everyone the satisfaction of having accountability.

What do you dislike?

The interface could use a little bit of an update, and for someone jumping into using an issue tracking service with no prior experience there is a bit of a learning curve that might throw some people off.

Recommendations to others considering the product

If you're going to adopt it, be sure to do it fully! A lot of people that use JIRA on my team and other teams at my company don't utilize all of the features of it. Do it early and it'll save project managers a lot of headache!

What business problems are you solving with the product? What benefits have you realized?

Using JIRA helps to keep everyone on the team on the same page. The ability to be able to track the progress of everyone on the individual stories, spikes, and epics that they are working on helps to give everyone a sense of accountability and community in a more business-oriented fashion.

Jira review by Sara S.
Sara S.
Validated Reviewer
Verified Current User
Review Source

"Powerful tools, powerful (sometimes overwhelming) customizatoin"

What do you like best?

Designed for agile development with pre-built boards and intuitive reporting.

What do you dislike?

Can be difficult to find how and where to configure settings and workflow, always have to search to figure it out.

Recommendations to others considering the product

JIRA has become the industry standard, and for good reason: the workflow engine and agile features make it easy to adopt so long as your company has a vest interest in working with agile (or similar) methods. You can start using the program on day one and customize as you go for greater and greater accuracy.

What business problems are you solving with the product? What benefits have you realized?

Product development, time management, and prioritization. We've centralized our bug reporting and incident response into this one, powerful tool. Benefits have included simplifying our tech stack, powerful integrations with our ticketing software (Zendesk) that bring the support team on board, and intuitive visuals such as dashboards, reports, and color coding.

Jira review by Alexander C.
Alexander C.
Validated Reviewer
Verified Current User
Review Source

"Easy bug tracking for dummies."

What do you like best?

It integrates well with Confluence for team collaboration on bugs and projects. This allows us to have automated checklists in Confluence for testing, customizable UI for external bug/project submission, lots of reports and metrics tracking and automated task reminders that can link back to our documentation database.

What do you dislike?

First time user is a little intimidating, (non Dev) bug pages can be a bit overwhelming with the amount of data presented and there is not always an easy way to filter the page for just that data you are looking for.

Recommendations to others considering the product

Atlassian has several solid products that all integrate well together and allow integration to other products. If looking for a bare bones bug or project tracker there are a ton of options, if you are looking for an all in one solutions that play nice with others than Jira paired with Confluence is a great software to consider.

What business problems are you solving with the product? What benefits have you realized?

Bug tracking on multiple software products each having multiple supported versions. this allows us to keep innovation on new hardware with new customers while improving the stability and functionality of existing software on legacy hardware for older clients.

Jira review by Aditya T.
Aditya T.
Validated Reviewer
Verified Current User
Review Source

"Great tool for bugs issues ad project management"

What do you like best?

I have been in the field of software engineering since now almost 3 years and i am using JIRA now for a good amount of tie and i feel its the best software a company can use for maintaining issuing bugs and managing the project by the company because it gives me access to identify and solve the bugs amongst the developing team and to carry on the project management tasks like scheduling planning resource allocation.

What do you dislike?

The thing i would like to overcome is that for certain mass like students who wants to learn the project management concepts are unable to get the proper insight in th free version so i wold recommend Altassian to please provide some more functionalities in the trial version

Recommendations to others considering the product

I would strongly recommend to use this software specially for those who are working on a small scale and to be in continuos touch with developers and to solve the issues and to discuss project related issues easy and quick.

What business problems are you solving with the product? What benefits have you realized?

I have been solving many problems from basic allocation of resources to solving bugs in the development through JIRA and various problems like business models ad its implemantation.

Jira review by Jordan B.
Jordan B.
Validated Reviewer
Verified Current User
Review Source

"Not a bad tool for first time project management/issue tracking tool"

What do you like best?

I like that you can visually monitor many projects simultaneously. I like that you can add tickets and issues to the system relatively quickly and easily. The tool is pretty intuitive and it only take a few attempts before you understand how the system works.

What do you dislike?

I don't like that when you open up the big Gantt chart, it doesn't automatically take you to the current date. It takes you to the beginning date of one of the projects. In this case, I have to scroll all the way through to find today's date. There is not a button that allows you to click to get to that point in time either.

Recommendations to others considering the product

Try and have a clear understanding of what types of outcomes you're looking for from your issues logging/project management software tool. Make sure that JIRA can handle those prior to selecting your vendor.

What business problems are you solving with the product? What benefits have you realized?

Tracking projects, submitting issues and creating tasks for other individuals through out the organization. It allows upper management to see transparency within the organization. Shows them who is doing what, who is fixing what and how the time line is looking. Great tool to show transparency.

Jira review by Nam T.
Nam T.
Validated Reviewer
Verified Current User
Review Source

"4 year experience using JIRA and integrated tools"

What do you like best?

The core app is used to integrate with several other tools such as test management tool pluggin, bamboo, confluence, bitbucket

The JIRA is also the tool to allow all of stakeholders to be more proactively to communicate transparently and especially development team to work on Agile/Scrum methodology perfectly

What do you dislike?

Customized reports are not really flexible, easy to learn and generate for quality metrics in particular.

Need some knowledge for new users before starting using JIRA.

It is more effective for small to medium sized companies. It might not be suitable for large company with more than 5000-6000 users.

The fields are not dynamics. Once we choose a fields, only related values are showed instead of irrelevant values

Recommendations to others considering the product

Using JIRA as the communicating tool and project management is the best choice compared to other project tools such as Bugzilla. It is compatible to other open sources such as test automation tools (Selenium, based Python tool - Robot Framework). It also allows user to implement a full software development flow from design, code, build, test and deploy that adapt to DevOps process.

The price is also the prefer selection to use JIRA as there are multiple options depending on how size is your company

What business problems are you solving with the product? What benefits have you realized?

The business problems come from the user requirements tracked with Confluence and tied to Jira issues for sprint planning, execution and review. The benefits are the transparency in communicating with stakeholders and good project quality tracking

Jira review by Nguyễn Xuân  T.
Nguyễn Xuân T.
Validated Reviewer
Verified Current User
Review Source

"Effective tool to manage the Agile project"

What do you like best?

it is very much user friendly, too easy for reporting an issue and updating its status, especially attaching the screenshot very easily. The Velocity Chart and Epic Burn-down Chart are also really helpful in monitoring the team's performance and the forecast of completing the remaining works.

What do you dislike?

any update and save trigger notification, in case one item is updated several times (i.e. update description, assignment, Sprint, ...) that causes many emails send out. it would be better if the notification can be waited within a reasonable time then send out once for all the updates in one item. There is no a chart similar a gantt chart which can help to manage the whole project plan.

Recommendations to others considering the product

Good tool for bug tracking and product backlog management with very much user friendly and easy custom workflow by project. Moreover, this is one of the best tool fits with the project applying Agile methodology.

What business problems are you solving with the product? What benefits have you realized?

Transforming to Agile and bug tracking effectively. It would help me to execute transforming my team to Agile team by applying the Scrum framework effectively since the Jira is more than a product management and status tracking, it also introduces the guidance for applying the Scrum framework through their functionalities and reports

Jira review by Élodie M.
Élodie M.
Validated Reviewer
Verified Current User
Review Source

"A complete project management tool for dev teams"

What do you like best?

What I most like in JIRA is the transparency it provides us in our tech team. As a product manager, I have a clear view of what our team is working on and what I have planned for the next weeks.

A good amount of settings are customizable, whether it's for your project or your users management.

And the new interface is way much better than the old one!

The dashboards and its KPIs are also one of the great things I use. It helps me track our efficiency in order to improve it.

What do you dislike?

It took me a while to get used to it. I think it still remains a tool meant for IT team. The workflows and the structure of a project (scrum, kanban, etc.) were clearly meant for agile dev teams. But Scrumban does not really fit with the structure of JIRA (although I finally found workarounds).

We never managed to put our marketing and design team issues in JIRA because it is way too much complex for the type of tasks they deal with.

So we finally decided to use 2 or 3 different project management tools for each team of our business.

Also, the settings are quite confusing sometimes. Maybe there are too much of them. I don't always know where to go to modify a specific item.

Recommendations to others considering the product

If you're a mature dev team who's looking for a complete tool which will allow you to manage different line of projects at the same time, JIRA is the one.

What business problems are you solving with the product? What benefits have you realized?

As a product manager, it helps me plan the next tasks the dev team will have to assess and work on. As a team, we have a better idea of the structure of each project (epic, story, sub-task).

It also help a lot our QA guy since he is more aware of what's ready for testing and what's not. He can associated bugs to some issues and then send it back to the dev team.

We also have more visibility on what's ready to put in production.

So as a whole, JIRA helps us organize our dev task workflow and makes us more efficient.

Jira review by Ariel C.
Ariel C.
Validated Reviewer
Verified Current User
Review Source

"Jira one of the best project management "

What do you like best?

I like most of all, that I always know exactly who is responsible for a specific problem in our project. It is very easy planning with JIRA.

What do you dislike?

I liked the service, but its price for our small team is more than the price of competitors. It is also not possible to configure notifications that come to e-mail. In addition, JIRA does not have its own mobile client.

I had problems with the integration of some plug-ins. They need to simplify this.

Recommendations to others considering the product

It is a really excellent product. I will definitely recommend it. Try to learn JIRA, create boards, projects and workflows. Try to compare different tools for a user, administrator or project lead. I think it will suit you.

What business problems are you solving with the product? What benefits have you realized?

JIRA is our main contact center for our small team. It's very easy for me to create emails, forms, warnings and much more. JIRA helps us to contact with teammates and control the whole process to solve each task.

Jira review by Patrick O.
Patrick O.
Validated Reviewer
Verified Current User
Review Source

"Good Product Development Management Platform"

What do you like best?

Jira is a great tool for identifying and tracking bug issues as well as organizing and executing new product development. It is very easy to set up Epics, User Stories and development sprints in order to successfully execute on development schedules.

What do you dislike?

Really the only dislike is that it offers so many tools & capabilities, you can keep uncovering more efficient ways to use the service and platform which can be a little disruptive

Recommendations to others considering the product

It is a great platform, but take the time to learn and understand all of the power and tools that it can provide, so that you can set up your workflow appropriately for your business

What business problems are you solving with the product? What benefits have you realized?

This is how we manage our development cycles. We have become much more efficient with this over the last two years, but it has helped our organization become faster to market with our development and we have released more new products and features in the last two years than any other time during my 7 years with this division. Most recently we uncovered a new way to auto-upload user stories into individual Jira tickets, to make the process significantly easier. As we continue to get more effective with our use, we are seeing significant financial savings due to our efficiency with development.

Jira review by John M.
John M.
Validated Reviewer
Verified Current User
Review Source

"All the features that you could ever need"

What do you like best?

Jira is very flexible and has all the options you could ever need. It is a complex system but once you get used to working in it you can manage your day-to-day with great ease.

What do you dislike?

there is a slightly large learning curve in order to feel comfortable in working within Jira. Much the same as other programs, there is a lot going on with Jira and data fields and functionality and can be scary to navigate around in at first.

Recommendations to others considering the product

Make sure to take the time to orient yourself with the software so you know all the nuances. There is some set-up to get started but once you take the time to navigate and orient yourself to the software you will be happy with this product.

What business problems are you solving with the product? What benefits have you realized?

Prioritization has become a lot easier with Jira. It is a one stop shop for all tasks, projects you are working on. It gives our business our better look into what each department is working on.

Jira review by Elliot F.
Elliot F.
Validated Reviewer
Verified Current User
Review Source

"One of the Best In Class Agile Tools"

What do you like best?

Jira is Very customizable. It can be shaped to do pretty much whatever you want it to do. One incredibly powerful feature of Jira is its integrations. There are countless integrations that it has and it has many products that it will integrate with so you can set up all kinds of tooling around it. As far as using it for agile processes it is truly best in class. The Atlassian staff that supports Jira listens to feedback and has taken steps to improve their product over the years and has improved tremendously. If you use Atlassian cloud for Bitbucket, Jira, and Confluence you will find that it has all the things you need to get your team up and running. It also has a mobile app that is a little limited, but does the majority of what you could want as a team member.

What do you dislike?

Navigation around the ui can be difficult at times, but this is continually improving. Some of the management aspects of projects and users is a little difficult to setup, but documentation has improved where it is not as painful as long as you read before you start.

Recommendations to others considering the product

Take the time to really understand whichever process you are doing and try to use JIRA to match our process - not the other way around. Avoid overcomplicating your project hierarchy and aim for simplicity at first. Don't forget it is a tool that's supposed to help teams across a business collaborate and not become a dead letter queue or information refrigerator.

What business problems are you solving with the product? What benefits have you realized?

We use JIRA to track our Scrum teams as well as a Kanban team. We use it for stories, issues, tasks, production maintenance tracking, and planning. It helps us communicate where we are at to each other and the rest of our business. We have many integrations and most importantly is with our source control. If you were to look at Jira you can see if there are feature branches or pull requests related to a story as well as go see what those are in those tools directly from Jira. As an engineer, I like that I do not have to do anything fancy besides name my branch or have a tag in a commit for Jira to pick it up from our source control. It truly does help get your team organized and once it is setup it mostly stays out of your way and facilities your agile process.

Jira review by Alison K.
Alison K.
Validated Reviewer
Verified Current User
Review Source

"A good option, with room for improvement "

What do you like best?

Useful flexible features, a whole suite of products that work well together, and out of the box functionality that makes getting projects done easier.

What do you dislike?

The admin and customizations can get out of control quickly. The issues and screen schemes and permissions and notifications and workflows.... having to go five places to change one thing. It is a mess in there. It leaves extreme flexibility but also takes a lot of upkeep.

Recommendations to others considering the product

If your organization has multiple projects or is working in a agile method this is a good ticketing system. It has lots of bells and whistles but the core ticket and usability always shines through. It is not very pretty which our creative teams complain about but it gets the job done.

What business problems are you solving with the product? What benefits have you realized?

Project management and issue tracking. We use Jira of agile software development, Kanban team work and task ticketing to content teams. Our entire organization is in Jira so we have a source of truth for project progress, eta, issue tracking and communication. Before Jira a lot loved in email but as our startup grew we needed a more open forum so history of work want lost. We can answer with a quick search how recent a change was or if a bug was reported. It helps personally with productivity keeping a clear what’s next task list. It is easy to use so even the extremely tech adverse have no problem working in basic ticket types.

Jira review by Danielle L.
Danielle L.
Validated Reviewer
Verified Current User
Review Source

"JIRA - Helping Us Do Our Jobs With Less Hassle"

What do you like best?

The thing I like best is JIRA's flexible project management. It gives every member on a team the whole picture of the process they're involved in, and lets no issue go unnoticed. Team members even get immediate notifications on matters that they are interested in, and they are able to respond, share, and attach documents.

What do you dislike?

I dislike JIRA's semi-complex interface. I think it is very easy to use once you understand all its functionalities, but it may take time to feel familiar with the site.

Recommendations to others considering the product

Try JIRA if you're looking for a customizable platform that will help you easily manage your team. It also works great on mobile for when you're on the go!

What business problems are you solving with the product? What benefits have you realized?

I use JIRA to as a project management platform to help my team set priorities to our work. It allows me to see the entire process of a project so I can make sure all parts are complete. This product lets me get my work done efficiently and effectively.

Jira review by Rich W.
Rich W.
Validated Reviewer
Verified Current User
Review Source

"Very detailed project management tool, but equally complicated"

What do you like best?

Issue cards have plenty of fields to give all details of problem. Images upload easily and consistently well. Each screen has customisable fields that means you can tailor it to your use. Backlog management is better than products like twillio . New redesign is much better look and feel, but is quite significant so takes some relearning. Good outside integrations like the one we are using with intercom which allows operations staff to create issues straight from intercom. Cheap product when less than 10 users but gets very expensive after that.

What do you dislike?

Workflow manager is very complicated and takes a long time to get setup. Easy for users to get confused between projects when creating new issues. Default screen setups have too much detail and they should provide more example setups so you do not need to customise as much. Much more complicated than products like twilio or github issues for operations staff to create issues.

Recommendations to others considering the product

Make sure you set it up properly and devote enough time to doing that. Also will need to train staff on how to use it as it is fairly complicated

What business problems are you solving with the product? What benefits have you realized?

Tracking tool for technical bugs. Kan ban board for tracking features through the product pipeline

Jira review by Don D.
Don D.
Validated Reviewer
Verified Current User
Review Source

"JIRA opens up our communication to our clients"

What do you like best?

The ticketing system allows us to add priorities to issues. Since our projects span several months, it is helpful to know which issues can block a project, and which ones we can hold off on until we have the resources. We can also esulate issues based on if they are a bug, or just an enhancement.

What do you dislike?

The search engine could use a little help. You can do advanced searches, but they are not easy or intuitive for some staff members. If you are not trained on how to set up the filters, this can be very frustrating.

Recommendations to others considering the product

The software is solid and rarely are there issues. Be aware that non-technical users may need a little more training for certain parts and even for setup. Allowing your users to create their own space is very helpful as they can track issues they are assigned, watch issues they are interested in (even if they are not assigned) and set up custom filters on their login page.

What business problems are you solving with the product? What benefits have you realized?

We have a very close-nit customer base who rely on us for a lot of help. JIRA allows us to share with them while also keeping important things internal. We are able to set up a ticketing or service tracking system at a lower cost with reports that allow us to get an overview of all the services we offer.

Being able to leave comments and documentation, like word documents or screenshots, is very helpful when trying to work with a client in a different region.

Jira review by ren y.
ren y.
Validated Reviewer
Verified Current User
Review Source

"My review of JIRA"

What do you like best?

As a end user for JIRA for 5 years, I am very exciting to use it in every work day. Its concise UI and useful functionalities make me feel good. Especially, the report of JIRA, by means of report functionality, I can quickly filtered out whatever data I need. And generate intuitional charts base on the filtered data or export the data into excel, pdf and etc.

What do you dislike?

I dislike the text format in comment box. I have to check the strange symbols when I need to format my text. I think the text format should be designed a rich text editor.

Recommendations to others considering the product

JIRA can help your team to plan, track, and manage your agile and software development projects. Customize your workflow, collaborate, and release great software in a very convenient way. If you are working in a big team such as 50+ persons. Please consider using JIRA in your team. Its powerful customized functions will adapt your team. Besides, it can seamless integrate with other systems, like Salesforce, ServiceNow and etc. After integrate with other systems, you can handle the tickets with other teams and communicate with others conveniently.

Another side, JIRA has very powerful customized report. You can query and export various data from JIRA. There are lots of charts in it. You'll feel it's useful if you tried it.

What business problems are you solving with the product? What benefits have you realized?

I am using JIRA to tracking bugs, agile dev. In JIRA, we don't need to write other docs. JIRA recorded everything there.

Jira review by Cristian B.
Cristian B.
Validated Reviewer
Verified Current User
Review Source

"One of the best bug tracking software out there "

What do you like best?

Until Jira we have used several other tools for bug tracking. None of them helped our software development projects as much as Jira is doing. I like Jira for:

- easy to use bug tracking features

- collaborative features which makes it the go to place for managing the issues in the project

- the support for Agile SCRUM or Agile Kanban software development methodologies: dashboards, tools for a better effort estimation

- filtering mechanism with subscription ability, which delivers the search results in your email on a customizable scheduler basis

- great integration with other Atlassian tools for source code versioning(Bitbucket), continuous integration and continuous delivery(Bamboo) and for documentation&team collaboration(Confluence)

- integration with hundreds of other tools that you may already use

- thousands of plugins/addons

- extensive configuration options to adapt Jira to your needs

- ability to write your own addons

What do you dislike?

One of the pain points I had was to learn how to configure Jira for our needs and then adapt it for any new requirement or new kind of project we wanted to track. Even if setup is one time job, many times I found myself spending more time for small changes.

I had also some difficulty convincing top management to buy the upgrades for more users, since it became very popular in the company and other departments(other than software development) started to use it. The price for more users tends to go up fast.

Recommendations to others considering the product

As we found out in the last few years, switching to Jira for bug tracking and for SCRUM/Kanban support improved our project plans, teams' productivity, increased the collaboration inside the project teams and created better teams.

I can't recommend Jira enough for its purpose.

What business problems are you solving with the product? What benefits have you realized?

We use Jira for bugtracking, Agile SCRUM and Kanban development support. We realized soon that switching to Agile with Jira was a winning combination by getting a greatly increased productivity, together with having more homogeneous teams and same mindset across team members.

Jira review by Danny (Danny Blaq) T.
Danny (Danny Blaq) T.
Validated Reviewer
Verified Current User
Review Source

"Great for managing tech projects"

What do you like best?

It's great for managing your projects by creating epics, stories, tasks, bugs, etc. It allows you to track your projects along with complexities amongst team members. It allows you to project time spent over all on a story via tasks

What do you dislike?

Some of the time tracking features can get a little bit cumbersome, also the learning curve can be a little bit steep and more so if you are coming from a different platform like Rally

Recommendations to others considering the product

It is a solid platform especially if you are using other products such as Hip Chat, Bitbucket, Confluence. It allows you to track project on a granular level including from defects, bugs, epics, stories, tasks, etc.

What business problems are you solving with the product? What benefits have you realized?

Cross team project management with various pipelines. It is great for managing and communicating across various teams. It gives an holistic overview of what projects are going and who is working on what and where things are in the current pipeline.

Jira review by Amit B.
Amit B.
Validated Reviewer
Verified Current User
Review Source

"Project and Defect Tracking tool Jira "

What do you like best?

Jira is very useful tool you can say when its comes to project management and defect tracking.It is having a good interface with everything is in organised manner.Here you can easily Track the work by creating user stories and assigning to respective person. while creating user stories also you can estimate the time also for that work and if the user story is very big then you can divide it also by task and sub task.It is having defect tracking feature also you can link any defect which came is middle of work and track its progress also.You can use it as a release management tool also and it is very flexible and most of the feature you can customize if you are using it as admin user.It creates Burn Down chart,Sprint Report and velocity chat at the end of every sprint its easy to track how work going on. It is having a large community user and third party vendor those are always ready to help.

What do you dislike?

Auto triggering of mail of each and every activities to you office mail id i fell its not required.Auto log out from the browser after certain period of time.as lot of functionalities are there so take some time to use it properly.Generated report you can't customize.They have to work more for providing proper support in less time.

Recommendations to others considering the product

If you can working in Agile project or want proper management then you can obviously go with Jira. It helps to be on track always and complete the work within timeline and helps in proper resource management also.

What business problems are you solving with the product? What benefits have you realized?

As we are working in Agile project Jira is most important tool for us.we use jira to tracking all development task ,creating our backlogs ,storing pointing this,estimation of user stories and assigning to the respective people.Along with that at end of every spring checking burn down chat and Team Velocity.

Jira review by Tom V.
Tom V.
Validated Reviewer
Verified Current User
Review Source

"Feature rich - lack of user level API "

What do you like best?

There a lot of ready dashboards, template queries for various charts

What do you dislike?

Sometimes it is a bit overwhelming to navigate. Some feature is a bit hard to use for a simple function. Example, in the wiki, if I need to add a picture, I need to pick and resize, else it shows up at whatever the size of the original picture. Should make it simple to have the user to select "thumbnail", "wall", etc.

Recommendations to others considering the product

Jira should think about having a simple interface to create API for the users to integrate into into their tools. Today it would require administrator level to create API for the entire system level. In a big company, this is not feasible. In a big company, each group is so small so that they would need to open the tickets to ask for for adding API and that would take weeks. There must be a simpler way for user-level API that only impacts at the project level, etc. Example, my team is using slack and I would like to have Jira to notify my team slack channel on the Jira tickets. This is not possible today, without asking the admin to add the webhook to the Jira system.

What business problems are you solving with the product? What benefits have you realized?

backlog grooming

Kate from G2 Crowd

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