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Jira Reviews & Product Details


What is Jira?

JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

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Jira Profile Details

Jira Profile Details

Languages Supported
English, French, German, Japanese, Spanish
Vendor
Atlassian
Description
Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.
Company Website
Year Founded
2002
Total Revenue (USD mm)
619
HQ Location
Sydney, Australia
Phone
+61 2 9262 1443
Ownership
NASDAQ: TEAM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
3,502
Twitter
@Atlassian
Twitter Followers
77,935
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Customers Using Jira

Cisco
Microsoft
IBM
Salesforce
General Electric
Adobe
Google
Amazon
VMware
Intuit
ADP
LinkedIn

Jira Reviews

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1-50 of 2600 total Jira reviews
Jira review by Jennifer M.
Institutional Account Manager
Research
Mid-Market
(201-500 employees)
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"JIRA use for Regulatory tickets"

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Jira review by Akhil G.
Data Science Analyst
Financial Services
Enterprise
(10,001+ employees)
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"Project management was never this much fun"

What do you like best?

With Jira you can designate tasks, have a scrum board, raise issues, fix bugs, design new features. It works really well with bitbucket and the users can report bugs.It has opened a new world of possibilities in software development management

What do you dislike?

It is very bulky and not open source. It is expensive to implement this. Also, how the products have been configured decide on how and what you can change and modify.

Recommendations to others considering the product

Its a really great product. I would highly recommend using it but with full implementation and all uses. probably github and gitlab are rivals and have an advantage as they are free but this product is really good in terms of agile software development, code versioning, reporting bugs, creating scrum boards, braking product development into sprint and assigning work in teams.

What business problems are you solving with the product? What benefits have you realized?

Software development, versioning, assigning tasks, record productivity of employees, raise bugs, test features and find out who is working on what.

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Jira review by Harshad K.
Application engineer
Enterprise
(10,001+ employees)
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"Good product management software"

What do you like best?

The best thing about Jira is the ease of bug reporting and tracking. You can submit bugs in the software, rank based on priority, track the progress, comment, interact with the person responsible for fixing the bugs, etc. You can create stories and articles which may be useful for other users of the product and give and insight in future developments.

What do you dislike?

Sometime we get too many notifications and emails if you are watching an issue on Jira. There should be more options for types of bugs or issues. Sometimes it is difficult to set the type of required bug in the category and it may go unnoticed even when the priority is set high.

Recommendations to others considering the product

Great tool for product management. If you have a product that have quarterly updates, then this is the best tool for the tracking the development progress.

What business problems are you solving with the product? What benefits have you realized?

Tracking of bugs in software, issues with current versions and fixes in newer versions. It saves a lot of time in product management timeliness and benefits in overall time of the product development.

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Jira review by Reeann H.
Software Engineer
Mid-Market
(201-500 employees)
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"Task manager with all the solutions"

What do you like best?

Jira is an advanced task manager that helps teams stay organized, on top of their tasks and informed of others' contribution without a micro-manager. I really like that the app is so customizable based on your company's needs AND based on your project's needs. It’s abundance of features makes it a top choice for scaling your business as you can start with the basic offering and add additional features later depending on what you need. I really like the app's 'burn down' charts. It compares the completed work to the amount of time passed, so your team, and each individual member, is ALWAYS aware if they are on track or not

What do you dislike?

The user interface is a little sterile, it could use some more character and a better UX. The abundance of features and different sections make the app a little overwhelming at times and difficult to navigate. Scoring the tickets is also a little hard to find.

Recommendations to others considering the product

You can start with their basic offerings before eventually adding more features. It is good to get comfortable with using the app first before diving too deep into all the available add-ons

What business problems are you solving with the product? What benefits have you realized?

Teams across different departments work more efficiently even with minimal communication. Also, with the ability to connect tasks together there is less redundancy and duplication of work. Another admirable feature is the ability to be as descriptive as needed in the task details. This is a per project basis as to not overkill smaller projects.

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Jira review by Jessica B.
Software Test Engineer
Defense & Space
Mid-Market
(501-1000 employees)
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"Effective in managing projects - but could be better"

What do you like best?

There are so many things to think of when you're managing a project, especially since there can be so much variety in different projects, so its hard to cover everything. Jira does a good job of covering almost everything.

What do you dislike?

I wish Jira would allow the user to save their comments in draft before posting them. I wish they'd allow you to delete an issue as a regular user, and not just as an admin. A lot of the functionality of Jira is exclusive to admins, which I think gives admins more work and doesn't let basic users customize to their specifications. For example, I'd love for the links on my Jira content to open in new tabs. But I can't assume the whole office wants this. Providing users the option to open their links in new tabs isn't too much power that could possibly break the team. Just an example of some functionally that could be distributed down.

What business problems are you solving with the product? What benefits have you realized?

Software development, mobile development, communications, QA testing.

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Jira review by Jorge S.
Solutions Architect
Computer Software
Enterprise
(1001-5000 employees)
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"JIRA got agile right"

What do you like best?

I've been in the software development industry for 20 years already (half of my life really), and IMO, there's no better tool for running projects in an agile environment than JIRA. The ability to quickly set up a board and start running your project as it goes, but also being able to fine tune the tool adapting the process as your team evolves through each cycle is the most powerful capability you'll ever have in your hands. When doing agile, most people think about following scrum, Kanban, or their favorite flavor of agile by the book, and conditioned by what the tool at front offers. JIRA embraces the real agile philosophy by giving you a simple platform that is also highly customizable so that you can implement the process and elements that work best for your case/project and with a rich out-of-the-box feature set that represents elements of multiple agile project management techniques. And everything on the go!

What do you dislike?

Reporting capabilities are tricky: Either you become very crafty at JQL, or you pay extra bucks to get extra plug-ins either from Atlassian or from a 3rd party. Also, for program or portfolio management you will run out of capabilities really quickly and either externalize your multi-project management to your own tools or upgrade yourself on the Atlassian suite and pay for their Portfolio platform; which is not necessarily the best tool for program management out there.

Recommendations to others considering the product

Go with the cloud version, not on premise. It'll save you a lot of headaches. Get someone with JIRA experience on your ranks to speed up adoption or train your people on the tool. Also, remember that doing agile is mostly about the habits than the tool you're using, so create habits and tweak JIRA as it goes.

What business problems are you solving with the product? What benefits have you realized?

Project management, task assignment, progress monitoring, basic reporting.

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Jira review by Apurv D.
Engineering Manager
Information Technology and Services
Enterprise
(1001-5000 employees)
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"One of the best product for test and project management"

What do you like best?

1. Atlassian eco system and ease of integration with other tools like GIT, Jenkins

2. Availability of plugins to filter the data and get desired snapshot of the project(s)

3. Overall user management, rights, privacy to manage internal and external users

4. Simplicity to customize and ease to add custom fields

5. Dashboards and Workflow

6. Exceptional support of APIs to do the things from backend without interacting UI

What do you dislike?

1. When data volume is high, export and report functionality creates issues

2. So many emails for each task log, modification of tickets

3. Custom sorting is difficult

Recommendations to others considering the product

The power of JIRA is its ability for customization and wide range of plugins. For end users it is really easy to adopt. For all different stake holder, it works well. JIRA installation and administration is bit tricky. However, once the things are setup, it worths investment. One can install it on the local machine, in-premise server or on cloud. I would recommend to try for it definitely.

What business problems are you solving with the product? What benefits have you realized?

We are using JIRA for project management across organization. It has made communication with internal and external stakeholder really easy. It has become central repository for all the requirements of the projects. It has practically eliminated email chains for requirement clarifications. Plugin like QTM4J allowed us to create test cases, test runs and reports with exceptional simplicity. I will say, "Start with Test Management and slowly migrate for entire Project Management".

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Jira review by Anna D.
Product Specialist
Non-Profit Organization Management
Enterprise
(10,001+ employees)
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"Product analyst"

What do you like best?

1. The very clear system of assignment users. It helps us a lot to manage the tickets with the development team and keep on track the development timeline.

2. The ability to insert all the screenshots, videos and needed files.

3. Keep on track every ticket with the statuses. See the progress of tickets.

What do you dislike?

1. It`s a bit hard to use without exploring the tool and education on it. It takes time to understand it.

2. Sometimes the connection of GIT and Jira is slow

3. Notification flow sometimes messes ups in the chronology.

Recommendations to others considering the product

It`s a great tool to manage all the development tickets as well as keep on track the development timeline. It is suitable for collaboration and holds everyone accountable in the team to deliver results on time.

What business problems are you solving with the product? What benefits have you realized?

Mainly it`s a great tool to manage all the development tickets as well as keep on track the development timeline. It is suitable for collaboration and holds everyone accountable in the team to deliver results on time.

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Jira review by Ted D.
UI/UX Product Manager
Internet
Mid-Market
(51-200 employees)
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"Gold Standard for Issue Tracking"

What do you like best?

Jira has the features and scalability to be the correct solution for companies/teams of any size. What makes Jira great, is the flexibility it gives you on how your want ticket tracking implemented. External users, internal users, public-facing, etc. Jira can find a way to work for your needs. To add on to that, there is a lot of visual customizations that will make the app feel 'home' to your users.

What do you dislike?

All of the complexity here is sort of a double-edged sword. What setup correctly you can make the system work perfectly and all your info organized correctly. In the wrong hands, however, the systems can get very messy, very quickly.

Since certain objects (custom fields, issues types, etc.) are shared throughout different spaces, often times people can make changes that impact spaces outside of their scope. Jira tries to do a good job defining scope when making changes but it is a risk. To solve this, my suggestion is to be very strict with administrative access.

Recommendations to others considering the product

Make sure you know how your company plans to grow and how ticket tracking will be affecting.

Jira can be simple and complex (mostly in terms of number and complexity of the spaces) but make sure you know what the end product should look like for your users. I've worked at companies that initially set the system up to work on a small scale and had issues scaling up (without making large changes to how issues are tracked)

What business problems are you solving with the product? What benefits have you realized?

We were trying to find a platform for our issue and feature tracking.

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Jira review by Johan S.
Desarrollador Java Jr/BPM Jr
Small-Business
(11-50 employees)
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"The Jira And The Reason Why I Chose Her As A Favorite."

What do you like best?

Very good tool that facilitates the administration of tasks and projects. Currently in the company where I work the tool replaced those uncomfortable timesheets made in csv for the load of hours and on the other hand it is used as a service desk to manage all the incidents of the applications that are in production. Its usability is very easy to understand and very user-friendly. The only thing that I think the tool lacks is that it can handle the most detailed and detailed results indicators on a daily basis. I would recommend it completely.

What do you dislike?

You need more in-depth details of the daily KPI indicators

Recommendations to others considering the product

I would recommend it since it facilitates and integrates many manual activities

What business problems are you solving with the product? What benefits have you realized?

It facilitates the way to take the timesheet of the projects, it is very pleasant visually and allows you to organize yourself better.

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Jira review by Fahad H.
Soiftware Engineer
Enterprise
(1001-5000 employees)
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"Tickets Simplified"

What do you like best?

It is very easy to track team tickets as well as display everything on a board that conforms to your teams workflow (scrum, kanban, etc). Also, from an administrative standpoint setting up project permissions and integrating it with our on systems was simple.

What do you dislike?

At times it can be a bit non-intuitive in getting someone access to start a sprint if they follow the scrum model. Going through each tickets projects that are apart of a board and granting that user admin access is time consuming.

Recommendations to others considering the product

I believe Jira Cloud might be a be easier to work with than Jira Server especially in terms of setting it up in AWS. Either way, if you opt to just deploy Jira server on a single EC2 instance, it will work just fine with ~1k users.

What business problems are you solving with the product? What benefits have you realized?

All of the division of IT is using JIRA here at UMD.

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Jira review by Zach S.
Mid-Market
(201-500 employees)
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"Industry Standard"

What do you like best?

It's highly customizable for any organization's needs. I also like that it has a full integration with other platforms such as ZenDesk (where we communicate to our customers). Being able to seamlessly jump in and out of tickets between customer facing interactions and internal issues is great. Creating JIRA tickets right from an external platform and still include all of the appropriate information helps keep my workflow tight.

What do you dislike?

It is a bit blocky and heavy from a User Interface standpoint compared to some of the emerging competitors like Monday. I have had the chance to demo Monday and, while it did not do everything I need for my work, it's incredibly clean and user friendly. JIRA has a learning curve and many of the built in tools aren't used to the fullest within our organization.

Recommendations to others considering the product

There are other options out there if you're looking for more of a project management software/SaaS that is more appropriate if you're not looking for a service to track software development. Anything outside of the software world there are better options. But within the software world, JIRA is the standard for a reason.

What business problems are you solving with the product? What benefits have you realized?

JIRA is our one stop shop for tracking database change requests, bugs, and feature enhancements. It's a great way for our Developers to communicate with our Product Team and our Support teams. JIRA allows us to go from start to end on 95% of the work that we do regarding changes to our platform.

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Jira review by Andres R.
Sales Specialist
Internet
Enterprise
(1001-5000 employees)
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"All your projects in Jira will be successfully"

What do you like best?

Jira is very customizable, you can have the way to do practically what you want to do, an incredibly important feature of Jira is its integration. The project management with Jira is better, planning the daily work with calendars and reports, prioritizing the tasks that will be carried out.

What do you dislike?

Navigating around the user interface can be difficult at times, but this is continuously improving. Some of the management aspects of the projects and users are a little difficult to configure, but the documentation has improved in cases where it is not so painful as long as you read before you start.

What business problems are you solving with the product? What benefits have you realized?

We use JIRA to track our teams, as well as other teams. We use it for stories, problems, tasks, production maintenance follow-up and planning. It helps us communicate where we find each other and the rest of our business. Jira also allows us to make configurable schedules.

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Jira review by Ashley D.
Enterprise
(10,001+ employees)
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"JIRA is great efficient software"

What do you like best?

I love how with JIRA we can easily track the stage of the issues that we are running into as well as get emails when issues is fixed.

Our SLA is 72 hours for tickets and a 24 hr window for clients so it's great we can stay up to date in real time and keep clients informed.

What do you dislike?

We get too many emails. We should be able to select which email alerts we want to get. For instance, I don't want to get emails of comments in the ticket directed to someone else. That would just fill up my inbox.

Recommendations to others considering the product

Great. It's my first time using a ticketing system so have nothing to compare it to.

It does take some time getting used to it, but once you're familiar with everything, workflow does become a lot easier.

Training on this product is strongly recommended before jumping in.

What business problems are you solving with the product? What benefits have you realized?

Bugs that we run into for clients posting jobs as well as I can even search tickets of similar bugs to see what resolution was provided.

Tickets also help us to proactively service an account for an issue we saw from our end.

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Jira review by Scott J.
IT Manager
Information Technology and Services
Enterprise
(10,001+ employees)
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"JIRA makes issue tracking easy "

What do you like best?

JIRA has a nice UI and is easy to use.

JIRA is very flexible and can be customized to work for different workflows, add or remove fields and also create your own issue types.

I also like the easy integration with other softwares that we use, such as Slack.

It's great software that helps to easily track and manage bugs and tasks during product development.

What do you dislike?

Though the software is easy to use once mastered, it requires some initial learning curve, especially for people who are not too tech savvy.

I also feel the reporting capability is rather limited and should be improved upon.

What business problems are you solving with the product? What benefits have you realized?

We use JIRA mainly for issue tracking during application development. The dashboard is a u very useful feature that immediately shows how things are progressing. Using JIRA means our projects are properly managed, which leads to better productivity.

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Jira review by Yuvaksh T.
Product Strategy Intern
Computer Software
Small-Business
(2-10 employees)
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"A Good Product Management Tool"

What do you like best?

It is very easy to create user stories and tasks for the team

It is essential to monitor the every-day progress on the tasks and deliverables

It helps to prioritize the tasks and notify the teams.

Easily trackable communication on tasks in form of comments.

What do you dislike?

It is an enterprise level tool and may not be the best-suited one for a start-up.

Comes at a relatively higher cost compared to the other free tools in the market

The mobile view is not the best view to see things on the go.

Recommendations to others considering the product

Pretty good system for ticketing as well as project and product management systems

What business problems are you solving with the product? What benefits have you realized?

I am a product Manager and Jira helps me break down the features into user stories and then further into tasks for the engineering teams. It is very easy to use and

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Jira review by Daniel P.
Consultor ADF
Small-Business
(11-50 employees)
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"Main tool for project management and problem definitions."

What do you like best?

I'm fascinated with the way we can record the times in the application. Since they have only one control of that. All the planned sprints can be included in Jira, it goes hand in hand with agile methodologies. The preparation that was made for the filters made the task very special and very useful, that the owners of the same ones were in the location of the errors reported by the client, the projects and the weekly reports. The monitoring by the client can be tangible, it is qualifiable and quantifiable, since it records the real time invested in the projects.

What do you dislike?

Usually, the templates are created to create the response in the comments, I do not agree with its design and structure. They must simplify it to respond directly and even automatically.

Transitions between screens with options to load hours and windows are complicated and tend to get confused. If the record of hours must be done to obtain emergent advantages, it should not be able to do it in normal screens. Confuse

Little material for QA, that is, I do not like that QA can only review the tickets and see the basic evidence. I would like Jira to have many more options to report errors, and the type can see the incidence better.

Recommendations to others considering the product

To carry out a high level of projects, some of these are complex, I recommend Jira. If you want to create a giant list of error tickets for a group of developers, you must use Jira. If we want time to be measured quantitatively, I recommend Jira. If we want real Agil management for projects, I recommend Jira.

What business problems are you solving with the product? What benefits have you realized?

I totally agree that the use of Jira has facilitated the way we interact with the client and report the true times. Being constantly qualified by the client allows us to move forward. QA has grown in immediate response because Jira allows you to create tickets quickly. The projects are more versatile and measurable due to the reports and statistics that Jira allows us to generate. The company is happy and Jira knows it.

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Jira review by francesca t.
Project Manager at Politiche Assuntive Auto
Financial Services
Enterprise
(10,001+ employees)
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"Una gestione coordinata di progetti dall'inizio alla fine"

What do you like best?

La piattaforma JIRA permette una pianificazione e gestione dei progetti coordinata e condivisa.

Dà la possibilità di impostare e assegnare le priorità ai diversi lavori ed essere sempre al corrente dell'evoluzione del lavoro stesso.

Dà immediata evidenza di:

- chi è l'assegnatario della richiesta (ovvero chi ci sta lavorando);

- che tipo di attività è già stata realizzata e cosa/quanto manca per il raggiungimento del risultato finale (quindi la "storia dell'attività");

- all'interno della piattaforma possono essere caricati file di ogni tipo (ad es. mail, excel, etc.);

- è sempre consultabile anche quando l'attività si conclude;

- è consultabile sia da PC fisso, che da mobile devices.

Chi protocolla un progetto su JIRA può decidere di essere sempre aggiornato su ogni evoluzione della richiesta via mail (mail automatiche vengono inviate ogni volta quando la pratica viene aggiornata).

What do you dislike?

- Per l'utente che inserisce il progetto/richiesta su JIRA credo ci siano troppi campi da compilare, molti dei quali non sono attinenti con lo scopo del lavoro vero e proprio, ma la cui compilazione è comunque obbligatoria. Per questi casi talvolta i campi compilati non contengono indicazioni reali, ma solo fittizie.

- Le persone che non sono abilitate al programma, ma che operano nella stessa azienda/realtà, non riescono ad avere evidenza nemmeno di un abstract del progetto (anche nel caso in cui una persona non possieda i requisiti per poter seguire lo stato di avanzamento del progetto, potrebbe comunque avere interesse a capire di cosa si tratta)

Recommendations to others considering the product

Al di là di ordinare le richieste e di facilitare la lettura delle evoluzioni del progetto da parte di tutti gli utenti, questo software incentiva a realizzare i progetti nel rispetto dei tempi prefissati all'inizio.

Avere infatti l'evidenza dei diversi step e di quanto tempo manca per lo scadere della data di consegna del lavoro velocizza tutti gli step intermedi

What business problems are you solving with the product? What benefits have you realized?

Prima dell'adozione di JIRA le richieste e quindi i progetti venivano gestiti via mail. Così facendo, poteva succedere che venisse dimenticato qualche destinatario o, a distanza di tempo, di non ricordare le evoluzioni del progetto o ancora venisse assegnato un grado di priorità alla richiesta sulla base della percezione/interpretazione delle persone che leggevano le richieste.

Con JIRA questo non succede più, perchè è colui che inserisce una richiesta/progetto ad assegnare il grado di priorità e la deadline entro la quale l'attività deve essere svolta.

Inoltre, tutte gli utenti che hanno accesso a JIRA possono immediatamente percepire come il progetto si evolve e quali sono tutti gli enti/collaboratori coinvolti nella sua realizzazione.

Il maggior beneficio è rappresentato da una gestione più razionale e ordinata del lavoro che viene gestito in modo tale da rispettare tutte le scadenze.

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Jira review by Pritam S.
Senior System Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
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"A Great Product for managing Agile Project and Tracking issues "

What do you like best?

Best think is very easy to use with lot of functionality with a beautiful user friendly interface.Lot of feature are there to manage and track each and every work in a project.If you are working in a Agile project then jira is very helpful for you for end to end project management.Here you can create different user stories ,task ,sub-task and assigned to different people and keep a track of it.You can plan the user stories according to your release plan.After each spring you can get the burn-down chat which will help you to know last sprint goes smooth or not.If Team facing any issue also they can create a impedance so that respective person can take care of it ,it will make the process easy.Lot of additional and advance feature also there like you can attach you retro board ,Team availability,Team velocity each and every thing in one place. Recently they have migrated to AWS to its faster also.Best application in market with good customer support.

What do you dislike?

I didn't find any major problems with jira only some of it's feature that i don't like, one is Getting mails for each and every activity frequently on jira board and second one Auto log off if you are not using for some time.

Recommendations to others considering the product

It is the best Application currently in market for Managing the project and Tracking bugs.So you can definitely go for it to manage big and complex project easily.

What business problems are you solving with the product? What benefits have you realized?

As we are following Agile Methodology so we are using jira for keep track of our all work and managing it in a proper way. We use it for out release plan and for some additional propose also.

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Jira review by Gabryella P.
Graduate Hall Director
Higher Education
Enterprise
(1001-5000 employees)
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"Jira as a basic user."

What do you like best?

I like that everything I need to do is there and I get an email everytime it is updated. I am assigned math problems to then turn into a video and it is nice to have everything in one place to see the current progress. Since I am technically a contracter and live in a different state it allows for a easy way for them to assign me problems to then turn into videos for the website.

What do you dislike?

I do not like the format and the look of it, it feels very boring and is not inviting. It could be more user-friendly in just how it looks. Also sometimes it can take a while to load so that sometimes can be annoying.

Recommendations to others considering the product

If you need to communicate to those that are not in your office or with a contractor it is a great tool. I am on the other side of the country and they are able to give me the assignments I need with ease.

What business problems are you solving with the product? What benefits have you realized?

It is to communicate problems that need to be turned into videos to me and then to tell the managers when it is done and they can review it. It is a form of a to-do list almost.

It also allows for me to see how many problems I have left to do before a new set is asigned to me, it is a great way also to see if I need to redo something.

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Jira review by David L.
Director, IT Systems
Enterprise
(1001-5000 employees)
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"Jira - Perfect for Managing Development Tasks"

What do you like best?

The Jira software by Atlassian is very accommodating. It is highly customizable allowing you to specify issue types, workflows, etc. It is very easy for developers to use for updating issues and for managers to use to monitor progress.

What do you dislike?

Due to the extensible customizations that are possible, it can seem a bit overwhelming to an administrator. Once you get a handle on it though, it is fun being able to make changes.

Recommendations to others considering the product

Atlassian (parent company of Jira) is always making improvements and listening to customer feedback. They are a good company to work with. And their support staff is very responsive.

What business problems are you solving with the product? What benefits have you realized?

We use Jira for reporting and working software support issues. It is a simple tool to setup and use for both our internal IT team as well as teams from external companies we partner with.

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Jira review by Wade W.
Senior Manager of Development
Mid-Market
(501-1000 employees)
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"A bit of a white elephant in project management"

What do you like best?

The wonderful thing about Jira (as compared to simpler tools like Trello, Smartsheets, or really anything else) is that it literally can do anything. Jira is completely configurable and functions more like a platform for project management than an out of the box project management tool.

What do you dislike?

The configurability is useful, but often overwhelming. At my company we lack a dedicated Jira admin, therefore whenever I want to do anything, it takes large amounts of my time to get everything configured appropriately.

Once I do figure out how to configure what I need (after navigating through 5 layers of navigation to find the page I need), I have to be very careful not to break other's carefully crafted workflows using all of the naturally shared components that are not very clearly marked how shared they are.

When we used Trello, the tool helped me do my job. Now that we switched to Jira, I have to spend time working on Jira rather than doing work.

Recommendations to others considering the product

Be prepared to dedicate lots of time to administration

What business problems are you solving with the product? What benefits have you realized?

Project tracking, time accounting, and high level dashboarding of projects in progress.

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Jira review by Aurélien L.
PM
Mid-Market
(51-200 employees)
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"Flexible and flowing tool for IT support management"

What do you like best?

Compared to many other IT support management software (like for instance EasyVista), JIRA is natively designed to be easy to use from a web browser, by any user.

Global design is clear and simple; interactive button of links are easy to see and find; additionnal documents in attachments and comments fields are also really visible. Without even knowing JIRA, you can immediately understand where and how you can add information. This point is a real advantage for an ITSM tool (which by definition will be used by all types of users, including non IT users).

What do you dislike?

A problem we met is information sharing in JIRA, especially when it is based on reports (called Filters in JIRA).

It is not easy to share these filters with colleagues; parameters of visibility and availability on these filters need to be more cuztomizable. I know it is possible to access to Popular filters, or Favorite filters, but it should be possible to create groups (or folder) for filters, and share access to a complete folder to a colleague by only few clicks.

Recommendations to others considering the product

User different types of object (incident, request, change) to customize at best your experience (with various workflows).

What business problems are you solving with the product? What benefits have you realized?

JIRA allows us to access quickly to all current issues/requests/problems/changes. As I added before, the fact it is responsive designed make it possible to be a mobile tool - and we have users on mobile in JIRA.

In our company, JIRA is used for ITSM purpose but also for product management, notably with change request and backlog item request. Using only one tool allows to directly see links between our support activity (issues caused by a missing function in software) and our product management activity (how a new function in software can respond to current issues).

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Jira review by Leah M.
Business Analyst
Enterprise
(5001-10,000 employees)
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"Project Management made easy with JIRA"

What do you like best?

I love that JIRA is very customization friendly and it's very easy to navigate. It's also easy to move tickets into other project types for easy collaboration. We typically have projects with multiple tasks associated to those projects that may fall in different work spaces but JIRA allows for all of that management to happen easily. I love that there is a centralized place for collaboration that is very transparent.

What do you dislike?

I am not a huge fan of the new interface design and I am still using the old one.

Recommendations to others considering the product

Definitely a good project management tool and you can really mold the tool into your specific use case, whatever that may be.

What business problems are you solving with the product? What benefits have you realized?

We are solving an issue with transparency that many experience with project management. Googledocs were not sustainable for managing tasks and JIRA helps delegate within a centralized place.

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Jira review by Daniel P.
Small-Business
(11-50 employees)
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"All your projects in Jira? Guaranteed success."

What do you like best?

Jira, the platform that most adapted to what we are looking for, the application that gave us the greatest security so far. Jira belongs to that select group of software that makes it continue to be used, keep updating and keep growing with them.

+ Jira has particular characteristics that provide a tangible investment and investment of time and resources of each participant of the team.

+ Jira supports the current methodologies of development and planning, which are clearly agile, oriented to the use of each resource to maximize productivity.

+ Jira has allowed us to achieve comfort to create a filter when generating reports, search for outstanding customer's tickets, direct and effective communication for the attention of incidents and improvement reports.

+ You can create new add-ons and configure Jira in the style of each work rhythm, all under an impeccable visual frame with security and good load balance before all requests.

What do you dislike?

- It is important to know that Jira gives us great support to the user, and their attention is a priority, but many times they do not guess the problem. It is an element to review in Atlassian.

- The introduction to Jira's world is expected to be as magical as its interface and performance. The truth is that it is complex to build filters and move around in the application when the user is new.

- You want to run a correct download of the reports at the end of the month or at the end of the week, the reports are delivered in spreadsheets, but with a presentation that leaves much to be desired, in turn, when setting the dates they should have more or less days so you can perform the download correctly.

Recommendations to others considering the product

The use of Jira gave us a better perspective of the project, it led us to track, inform hours and manage incidents and customer improvements with more success than ever.

I recommend Jira when the project is based on a true Ágile planning methodology and when the team is really committed to doing a good job, and that their performance speaks for itself, as is our case.

I recommend those companies that have not yet implemented an application to track incidents and project management as a whole, to do so and start and end with Jira.

What business problems are you solving with the product? What benefits have you realized?

Jira helps us in:

+ Monitoring of incidents and improvements provided by the client, we elaborated a plan based on what we are informed by email.

+ Ability to add comments, attachments, images, tangible evidence when an incident is reported.

+ Division of projects, some of them focused on business management and others on the follow-up of process development.

+ All the equipment within the application, being productive and contributing its grain of sand so that in the end it is reflected in the reports that Jira generates and has contributed a great productivity.

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Jira review by Nicola P.
Product Owner
Mid-Market
(501-1000 employees)
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"Whatever you need Jira has a workflow and a board for it"

What do you like best?

Biggest strengths of Jira are: configuration options, board customization, workflow customization. Depending on the type of product you're developing or the methodology you work with Jira has the required flexibility to match your needs.

Jira offers standard Scrum and Kanban boards and workflow, but you can build your own board mixing the two of them, creating custom workflow with new status, using the JQL (Jira Query Language) to mix card from different projects. All of this gives you a total control of your workload, progress and delivery.

What do you dislike?

The cloud suite sometimes suffers slow loading, so in terms of performance Jira could improve a lot. Another point that could be reviewed and improved could be the SORTING options: I find it a bit complex when you want to order your activities in a custom way: by ranking orders visually the tickets, but this bypass the priorities, so if you want to sort as you need sometimes you need to build your ordering by yourself complexifying your filter.

Recommendations to others considering the product

JQL and custom workflows are the more powerful tools to use within this suite. Use them.

What business problems are you solving with the product? What benefits have you realized?

We run Services Delivery Roadmap in countries with Jira, with a full customized workflow and set of boards which gives a lot a complete overview of the scenarios for each service, region, step of the flow and so on.

Also I had the opportunity to build a board where I can have under control each activity in an unique view, divided in lane by importance.

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Jira review by Harneet S.
Identity Management Consultant
Semiconductors
Enterprise
(10,001+ employees)
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"Jira Tool To Track Project Progress and Challenges"

What do you like best?

1. It will help Scrum Master or scrum team to track a sprint and their progress and challenges faced during sprint lifecycle.

2. Scrum team can use scrum board to track their activity. There are 3 section : ToDO, InProgress, Done.

What do you dislike?

1. Not able to create epic of epics for better organization.

2. Creating an over-arching epic over smaller ones.

3. Not able to split the work between two teams.

Recommendations to others considering the product

Very good tool to track the progress of your projects and follow Agile methodology.

What business problems are you solving with the product? What benefits have you realized?

Using Agile methodology, every project either it is successful or not will be judge during initial faces and it avoid further inversting time on it.

Using Jira, We can track business high level priority requirement and check either they are achievable or not.

It help us to define our objective clearly so we can work on them.

We can also track the work that has been completed or pending using this tool.

This tool is a life saver.

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Jira review by John Reejet F.
Network Operations Engineer
Information Technology and Services
Small-Business
(11-50 employees)
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"The best ticketing tool ever!"

What do you like best?

You could simply drag and drop attachments, enter a syntax using the code option. You could also enter tables just by following the format. The option for ticket linking/relating has also been very useful as you'll see all issues related to what you are working on. You could also set a ticket and tag it as a pre-requisite for other related/linked ticket. It could also be integrated to other chat/messaging tools such as HipChat and Slack which is way very useful, imagine getting notified on slack for specific tickets that you need to watch or keep an eye on. It could also send a broadcast on your messaging/chat app for specific opened tickets, this would be useful for urgent tickets that needs to be handled by the team like urgent code deployments, and codes that need urgent test/QA.

What do you dislike?

I haven't had anything in JIRA that I don't like so far. This ticketing tool simply get the job done, it serves its purpose pretty well.

Recommendations to others considering the product

Explore JIRA and you'll be amazed on the things that this ticketing tool has to offer. Ease of access, very easy to learn but is still full of potential to grow.

What business problems are you solving with the product? What benefits have you realized?

Mostly Technical issues, Bugs, Deployments, code developments, even hardware issues.

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Jira review by Erin M.
Small-Business
(11-50 employees)
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"Jira for Engineering"

What do you like best?

I love using JIRA. Our team uses JIRA for agile development and our engineering priority and roadmapping. I love how customizable it is and how we are able to group things by tags as well as priority. We are able to iterate and work collaboratively. It's easy to use for both engineers and non-engineers alike.

What do you dislike?

Though non-engineers CAN use JIRA if they are careful and trained a bit on the interface, the overall UI is a little clunky.There are so many drop downs and fields to fill out when filtering that it becomes a bit of a hassle for occasional users to be completely comfortable.

Recommendations to others considering the product

You've got to put in a lot to get a lot, especially as an administrator..

What business problems are you solving with the product? What benefits have you realized?

We use JIRA for engineering priority. Keeping bugs, tasks, and new feature requests in the same place.

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Jira review by Brenden G.
Project Manager
Computer Software
Mid-Market
(501-1000 employees)
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"Highly effective task management with strong network effect"

What do you like best?

An industry standard platform recognized and adopted by multiple Agile focused companies makes this an easy tool to collaborate across companies with. It is very intuitive to follow through on team status updates as well as current states (via sprint board), and the recent UI refresh (Feb 2018) has helped provide a more polished feel (even if some features were pushed further below and hidden).

What do you dislike?

Recent UI refresh has hurt us in terms of being able to find certain features (and now requires a lot more digging around).

Recommendations to others considering the product

Highly recommend the self-hosting solution vs. the web portal as that interface often bogs down through JIRA's own internal network delays.

What business problems are you solving with the product? What benefits have you realized?

These business problems are being sollved with:

-Accountability on features and deliverables for project executions

-Tracking progress and milestones hit through epics and story completions and signoffs from clients

-Managing roadmaps on product side through steady plan

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Jira review by Albert B.
R&D Hardware Engineer
Small-Business
(11-50 employees)
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"Useful for team project management and issues control"

What do you like best?

The interface can be fully customized to fit the user needs. Also it is very useful for me, as an electronics hardware developer, to use the issues to list all the bugs and improvements for the new electronic board version. It also allows the project managers to easily assign tasks and issues.

What do you dislike?

Sometimes it works very slowly, and is not due to the internet connection.

Recommendations to others considering the product

It might be hard to use it at the beginning, but when you have enough experience it makes your job life easier.

What business problems are you solving with the product? What benefits have you realized?

Project management, issue tracking and assignments of tasks. It also allows to log the spent hours for each issue to have a great control over the time used in each project. It can be used to manage the different engineering teams (hardware, firmware, software, manufacturing...), so you can always know what your coleagues are doing.

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Jira review by Richard V.
Project Manager
Mid-Market
(51-200 employees)
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"JIRA : all in one platforma for IT Management"

What do you like best?

- Provides us with Jira extension library, wich lets us extends the capabilities and functionalities.

- Strong focus on Sprint management.

- Provides us with rich reports capabilities, with variety of options like sprint chart, burt down chart, burn up chart , velocity chart, etc.

- All in one: Project management, Bugs tracking, Incident Tracking, requirements tracking.

- Allows implements RSS and emai communication between team members.

- Continious integration capabilities.

What do you dislike?

I dont have nay dislike about this software, this is amazing !

Recommendations to others considering the product

If you are looking for simplifying the IT Management activities and projects, don't hesitate in using this wonderful all in one platform for IT Management

What business problems are you solving with the product? What benefits have you realized?

JIRA sofware is the perfect platform for managing Agile projects, under a high collaborative environment and providing us the possibility of integration with other tools like Confluence, Bitbucket, Bamboo

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Jira review by Beth B.
Actor
Computer Software
Enterprise
(10,001+ employees)
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"Jira is a great bug tracking tool!"

What do you like best?

I like the ability to have an epic and keep all of my stories and tasks in a hierarchy. If Jira is implemented well, it's easy to track your work as well as collaborate with other colleagues on issues. I also like that there's a connector to Smartsheet.

What do you dislike?

The Jira dashboards aren't as intuitive as they might be. I can easily see items, such as Jiras closed in the last 30 days, but I can't view details of multiple Jiras easily, such as all of the various start and due dates across a project.

What business problems are you solving with the product? What benefits have you realized?

Jira is a great way to track bugs as well as planning for product enhancements. If your follow an agile methodology, it's easy to do sprint reviews and make updates and/or assignments.

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Jira review by Jithendra A.
DevOps Engineer
Information Technology and Services
Mid-Market
(201-500 employees)
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"Jira A great Task assigning tool"

What do you like best?

One can track the tasks assigned to them. with great ease.

Easy to interact about a task. EAsy to get into the task for bug fixes and report it to the higher level through the spontaneous notifications. Thus keeping our application to up to date and push it to our production server.

What do you dislike?

I feel JIRA should be easy to afford for small businesses like the vendor company i am working for. Should be able to Advertise the application if it critical with a periodic notifications. Need to take the help of my co employee who is an JIRA expert, in finding a tool which i require. So much of documentation, if provided with video tutorials, that would be great.

Recommendations to others considering the product

Yes, Sure will recommend to the friends and colleagues and vendor companies. Need to explore on JIRA tools more so that it will be easy to recommend the colleagues.

What business problems are you solving with the product? What benefits have you realized?

Task tracking, jobs fulfillment status, and Tasks priority. Keeping the upto date of documentation progressing.

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Jira review by Sam O.
Mid-Market
(51-200 employees)
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"Excellent for staying on top of tasks"

What do you like best?

I personally like the ability to track where issues and tasks are at, how much work has been completed on them and what the estimated time remaining is. I can see at a glance where mine and my team are up to.

What do you dislike?

The navigation can be a bit tricky until you set up custom views. Now that my custom views are set up properly, I can simply click a link and get taken directly to exactly what I want to see.

Recommendations to others considering the product

This tool is excellent if you are in need of keeping track of jobs or time tracking. There are numerous plugins that you can install to automate things such as how long is spent on each task. It is also great for other teams that aren't necessarily IT departments or developers. We have it implemented across multiple teams so they can assign jobs and sub jobs to each other in order to create a bit of a workflow.

What business problems are you solving with the product? What benefits have you realized?

Logging and tracking issues and projects. I also use it as a way of noting down ideas as they arise. I don't have time to do most things as they are thought of so it is great for logging for future. When I complete one task or project, I visit my Jira queue and see what I can do next depending on priority & time constraints. It is a great way to get some quick wins done if I only have a short time so I can clear the queue a bit before taking on my next big project.

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Jira review by Ashley F.
Senior Product Manager
Retail
Small-Business
(11-50 employees)
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