What do you like best?
The core app is used to integrate with several other tools such as test management tool pluggin, bamboo, confluence, bitbucket
The JIRA is also the tool to allow all of stakeholders to be more proactively to communicate transparently and especially development team to work on Agile/Scrum methodology perfectly
What do you dislike?
Customized reports are not really flexible, easy to learn and generate for quality metrics in particular.
Need some knowledge for new users before starting using JIRA.
It is more effective for small to medium sized companies. It might not be suitable for large company with more than 5000-6000 users.
The fields are not dynamics. Once we choose a fields, only related values are showed instead of irrelevant values
Recommendations to others considering the product
Using JIRA as the communicating tool and project management is the best choice compared to other project tools such as Bugzilla. It is compatible to other open sources such as test automation tools (Selenium, based Python tool - Robot Framework). It also allows user to implement a full software development flow from design, code, build, test and deploy that adapt to DevOps process.
The price is also the prefer selection to use JIRA as there are multiple options depending on how size is your company
What business problems are you solving with the product? What benefits have you realized?
The business problems come from the user requirements tracked with Confluence and tied to Jira issues for sprint planning, execution and review. The benefits are the transparency in communicating with stakeholders and good project quality tracking