What do you like best?
Jira, the platform that most adapted to what we are looking for, the application that gave us the greatest security so far. Jira belongs to that select group of software that makes it continue to be used, keep updating and keep growing with them.
+ Jira has particular characteristics that provide a tangible investment and investment of time and resources of each participant of the team.
+ Jira supports the current methodologies of development and planning, which are clearly agile, oriented to the use of each resource to maximize productivity.
+ Jira has allowed us to achieve comfort to create a filter when generating reports, search for outstanding customer's tickets, direct and effective communication for the attention of incidents and improvement reports.
+ You can create new add-ons and configure Jira in the style of each work rhythm, all under an impeccable visual frame with security and good load balance before all requests.
What do you dislike?
- It is important to know that Jira gives us great support to the user, and their attention is a priority, but many times they do not guess the problem. It is an element to review in Atlassian.
- The introduction to Jira's world is expected to be as magical as its interface and performance. The truth is that it is complex to build filters and move around in the application when the user is new.
- You want to run a correct download of the reports at the end of the month or at the end of the week, the reports are delivered in spreadsheets, but with a presentation that leaves much to be desired, in turn, when setting the dates they should have more or less days so you can perform the download correctly.
Recommendations to others considering the product
The use of Jira gave us a better perspective of the project, it led us to track, inform hours and manage incidents and customer improvements with more success than ever.
I recommend Jira when the project is based on a true Ágile planning methodology and when the team is really committed to doing a good job, and that their performance speaks for itself, as is our case.
I recommend those companies that have not yet implemented an application to track incidents and project management as a whole, to do so and start and end with Jira.
What business problems are you solving with the product? What benefits have you realized?
Jira helps us in:
+ Monitoring of incidents and improvements provided by the client, we elaborated a plan based on what we are informed by email.
+ Ability to add comments, attachments, images, tangible evidence when an incident is reported.
+ Division of projects, some of them focused on business management and others on the follow-up of process development.
+ All the equipment within the application, being productive and contributing its grain of sand so that in the end it is reflected in the reports that Jira generates and has contributed a great productivity.