What do you like best?
Communication, value. and flexibility have set Jive apart from other VoIP vendors. We have 32 offices throughout the US and Canada, and Jive has been an excellent platform for our unified communications. Porting from 12 different voice vendors has been exceptionally smooth and any issues we've encountered along the way have been easily dealt with.
What do you dislike?
The only issue we've had with Jive has been self-inflicted, and even then Jive has been very willing to work with us. Porting one of our offices took three tries due to new ISP issues or current provider port denials.
Recommendations to others considering the product
look at other VoIP providers such as Nextiva, 8x8, Ring Central, ShoreTel and Thinking Phones, but be sure to compare their over all costs, and test their support
For us, Jive was a clear winner and we've been very pleased with the choice
What business problems are you solving with the product? What benefits have you realized?
Having a single portal to manage voice configuration has been fantastic. Additionally, having a single provider to provide support when issues do crop us is fantastic, and Jive's tech support is excellent. And most importantly, we've significantly reduced the total amount we pay for voice services by converting to Jive.