What do you like best?
I love the flexible pricing structure. It's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. I also like that it integrates with Zoho, allowing click-to-dial functionality. My interactions with their support team have been good and they've always been able to help me.
What do you dislike?
I wish it were easier to make warm transfers using the Jive Web interface. It doesn't connect in a 3-way conference. You can do it with the physical hardware, but most of my team uses soft phones. I also wish they had real-time reporting, instead of seeing data the day after. The last thing I wish it did was Local Presence.
Recommendations to others considering the product
Definitely worth checking out. Pricing is very reasonable/flexible and the system is powerful.
What business problems are you solving with the product? What benefits have you realized?
We launched a call center and I needed a flexible phone system that didn't lock me into an annual contract, but would allow me to grow at a natural rate. I have team members around the world and so having the soft phones was really important as well.