k-eCommerce

(10)
3.0 out of 5 stars

k-eCommerce is a complete and secure SEO enhanced, responsive eCommerce solution with integration to Microsoft Dynamics and SAP Business One that can meet all your B2B and B2C challenges.

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k-eCommerce review by <span>Dan T.</span>
Dan T.
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Verified Current User
Organic
Reviewed On

A Reliable eCommerce Solution

What do you like best?

It has the most extensive feature set I've seen in any e-commerce package and a wide array of configurable options to fit almost any scenario. The back-office interface is well organized and intuitive to use, with a great set of wizards that take you through day-to-day tasks with ease. The fast loading responsive designs make for a great mobile shopping experience. The best feature by far is the reliability of the synchronization engine that keeps data flowing from the web store to ERP system.

What do you dislike?

In our organizational scenario it would be helpful if we could have a single web storefront that integrated to multiple entity databases, but I understand the complexity of this type of architecture and the difficulty of synchronizing data from multiple ERP sources.

Recommendations to others considering the product

If peace of mind that your eCommerce solution will not let you down is important, then I highly recommend k-eCommerce.

What business problems are you solving with the product? What benefits have you realized?

We needed a dependable e-commerce solution with feature rich B2B capabilities including a simple to use customer service model which we found in k-eCommerce. The unlimited user count is a huge cost savings to the company.

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k-eCommerce review by <span>Sarah T.</span>
Sarah T.
Validated Reviewer
Verified Current User
Organic
Reviewed On

K-ecommerce

What do you like best?

I have absolutely nothing positive to say about this company. I originally removed my review at their request however I never saw K-ecommerce fix a single issue before I moved to a different company.

What do you dislike?

- They take forever to respond to emails

- When they did respond, they provided little information and never had solutions

- I went 3 months without being able to edit the CSS of our own website. This is something a designer with even cursory knowledge of development should be able to accomplish within 30 minutes. I emailed them every week for an update and never got an ETA or any useful information.

- They lock everything into their system -- so much so that even an experienced developer can't fix major glitches.

- They have huge glitches in their system that constantly cause glitches for the sales team

Recommendations to others considering the product

Stay far away from this company. You would be better hiring a local university student -- or just using Wordpress.

What business problems are you solving with the product? What benefits have you realized?

The company originally chose K-ecommerce due to budget. However, be wary of even choosing this option as they try to charge for even basic (and expected) functionality requests.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
k-eCommerce review by <span>Eric B.</span>
Eric B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

All-in-one Ecommerce/ERP Connector System

What do you like best?

The integration with Microsoft Dynamics GP is awesome. We were new to integrating eCommerce with GP, which is why we went with KeCommerce. We are literally printing picking tickets in the warehouse minutes after the order. The backoffice integration does work, and it was setup quickly. Out of the box it was about 90% or more there. We only had to tweak a few things, such as special freight shipping questions we added in the checkout process.

Biggest thing: 2-way sync!!!! We were big off-the-shelf fans (we tried them all), but try asking the 3rd party connector companies if they can do a 2-way sync and listen to them squirm. This makes them all super nervous, and they will not commit to the end product. They will even try to convince you that you shouldn't do it that way. KeCommerce works like this by default. Do you need to edit an order? No problem, just log into your ERP, change the order, and it will be reflected in the customer's login. This was a must for us.

Dedicated project manager/sales: Every system I've ever tried gives you initial support, then leaves you with a hotline. We have a dedicated project manager and salesperson, so we always have a direct line of a person to call. We've even had in-person visits! After implementing many systems where where the sales/support staff politely disappear, this a very good touch. Not a big touchy feely or old school relationship guy, but these are big systems, so you need continuity.

Overall, it's sold as an all-in-one eCommerce/ERP connector, and that's what it is. It's good at both, but I don't think I'd call it a rockstar at either. We've been on the hunt for 10 years, and there's no solution out there that is. If you want both wrapped into a single platform partnered with hosting, development, and support, you've got a solid setup that rivals massive platforms that probably need entire teams to maintain. We've been using it for over a year, and it's the right solution for us. Improved efficiency is how to get to the next level in eCommerce, and KeCommerce gives us that.

What do you dislike?

Not having an app store like off the shelf eCommerce platforms. As magical as it is to setup KeCommerce and see it integrating into our back-office, some other platforms have a very robust app/extension marketplace. These extensions are huge for helping the front end marketers do powerful stuff. Most of the wants/needs of an ecommerce marketing professional can be met with a little custom development. The good news is that they are able to do this in-house. We've had a few things done, and they are working solidly. If a new shiny marketing tool comes out that needs a plugin, you just won't be as agile to play around by simply adding an extension. We've been able to get around this pretty well, and I guess the good news is that our site isn't junked up with a million of extensions that could pose security leaks or performance issues. It forces you to be a lot more thoughtful about the addons you want.

Added features to consider:

- Improved search: No eCommerce solution does this well without an add-on of some sort. We installed something that works awesome w/ no extension/custom dev. required.

- Google Shopping Feed - Custom Development

- International Shipping w/ External Shipping Specialist - Custom Integration

- Avalara Avatax Sales Tax Calculation - Built in!!! (This was a great feature)

- Marketing Automation - Needs custom integration (it wasn't a major project, though)

- Everything else we needed for eCommerce was already built in.

The other thing we didn't like was some initial customer service growing pains as their client base grew. Thankfully, this has been completely remedied. If you call you will get someone picking up, and they answer quickly.

Recommendations to others considering the product

Strongly consider:

- Checkout options (shipping tax requirements)

- Tap into your the ERP knowledge at your company and bring those people into the project.

- International shipping integration

- Marketing automation integration

- Google shopping (this should be standard)

- Google trusted stores (this should be standard)

What business problems are you solving with the product? What benefits have you realized?

The paper path for online orders was just that, paper. We were able to transform this to be completely paperless. This was an amazing thing!

Customer places order --> We see order in ERP --> Warehouse packs and ships.

(We also do dropshipping)

This process happens through our systems, not through paper.

Also, the customer service portal was a huge gain as well. To be able to take over a customer's shopping cart while on the phone transformed the way we handle customer service (although we'd like to be able to edit prices in this mode).

We've been on this system for going on 2 years. If you're looking for an all-in-one, I still think KeCommerce is the place to be.

k-eCommerce review by <span>Britain B.</span>
Britain B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Best decision we have ever made

What do you like best?

After being disappointed with our past company we were a bit leary but Kecommerce really delivered. Their easy to use platform and our ability to change things without having to contact tech support and additional costs make the perfect blend of usability and function. With our Microsoft Dynamics Navision ERP it was difficult to find an ISV that could integrate our B2B and B2C site seamlessly with one domain. The customer service and attention to our account that we received and continue to receive is excellent. I would wholeheartedly recommend this solution and look forward to a lengthy partnership. They are awesome!

What do you dislike?

As with many companies we sometimes want changes immediately and to be fair to other customers, it can be frustrating to get in line but that is the crux of a growing and successful company.

Recommendations to others considering the product

A trustworthy company with a great product, we are very happy with our choice of partners

What business problems are you solving with the product? What benefits have you realized?

Website and Amazon integration into our ERP...we would never had been able to realize our current growth if we still had to hand enter and give shipping notice manually. Costly mistakes are avoided from re entering data and inventory levels are accurate and continually updated resulting in not being oversold. Easy to change graphics and content make it very easy to change our marketing and branding and since we can do it ourselves....results in saving huge amount of money and time managing the lengthy process that we experienced prior to Kecommerce

k-eCommerce review by <span>Nino L.</span>
Nino L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

10 Years and Still Going Strong With This Software

What do you like best?

Since implementing their solution about 10 years ago, our business has been able to easily maintain web orders with the automated process k-eCommerce creates. Our customers love the convenience and experience our online portal offers them as well.

We’ve recently made the decision to move to the responsive version of k-eCommerce for our mobile customers and our experience with their team during this process has been positive. We’re very excited to launch our new website design!

What do you dislike?

Since we purchased this software, we’ve had no issues. Communication has been responsive, employees have been knowledgeable and helpful. k-eCommerce does a really good job keeping up with eCommerce trends, which is evident in the product they offer.

Recommendations to others considering the product

full integration, true b2b ecommerce, affordable

What business problems are you solving with the product? What benefits have you realized?

Automating B2B web orders was a must-have when we started evaluating our options for eCommerce. The integration k-eCommerce provides with our back office is unrivaled.

k-eCommerce review by <span>Jim G.</span>
Jim G.
Validated Reviewer
Organic
Reviewed On

Have a product but don't have a team to back it up

What do you like best?

The solution had many features we wanted and were looking for including an integration to GP

What do you dislike?

The company structure was a mess and no one ever picked up the phone. Many resources lacked any ERP knowledge. We were sold many features that did not exist and no road map was available. The team there promised and under delivered in every instance and in the end we had to fight to get a refund from them after working with 5 different project managers in our implementation.

Recommendations to others considering the product

Find a proven solution and see all the features as many are not there and on a "roadmap" They have little understand of ERP and were very unfirendly to work with. Ask how long the PM has been with the company as most are out the door in a few months.

What business problems are you solving with the product? What benefits have you realized?

We needed integration and a business to take us into the next generation of ecommerce. K-ecommerce only offered a product but no team and no experience.

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