k-eCommerce

3.0
(13)

k-eCommerce is a complete and secure SEO enhanced, responsive eCommerce solution with integration to Microsoft Dynamics and SAP Business One that can meet all your B2B and B2C challenges.

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k-eCommerce review by Lee D.
Lee D.
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"k-eCommerce has the support, flexibility, and ERP integration we need."

What do you like best?

That k-eCommerce works and works well. As data is added on the ERP side for customer info, items, and pricing, it shows up on the store ready for the customer to access quickly. When we process orders on the site they sync down to us in a short time frame and we have them routing to the proper facility for fulfillment.

The product catalogs are really good. We separate out products by brand as well as availability type (Standard vs Made to Order). Our business has thousands of SKUs, representing hundreds of products. Getting all that information to customers can be a major challenge, and before k-eCommerce, we would have to send it by email or over the phone.

Now, anything that anybody could want to know is all on the website. A good website means the phone doesn’t ring and email doesn’t ping! Because they have all the answers they need.

We love the Excel import/export feature. The easy and fast upload or modification of information allows us to add items, products, brands, etc. This lets us put all relevant information in a place that everyone can access.

This is also a really important feature for our business needs. Since product specs aren’t used in Dynamics GP, only about 20% of the information we needed was actually in GP, the other 80% wasn’t. Import/export let us upload all that information quickly without losing weeks in manual entry.

We have not had any security issues with the platform, this is part of why we went with a hosted solution. In the constantly changing landscape of security we find it better to have this managed as well. No bugs to speak of, the integration service installed and was working within a day’s time frame.

Love the support team. In beginning, we couldn’t figure out how to use the software and we even broke/deleted our site at one point! Support was with us every step of the way and got everything up and working again. We like the ticketing system k-eCommerce uses. It makes it easy for support to track our issues. We’ve had hundreds of tickets with this company and they are nailing it every time.

What do you dislike?

If you have a basic business and flexible requirements, the k-eCommerce open platform is easy to integrate. However, the more complex the business, the more complex the solution. I think the only resolution for such a complicated and customizable software, is a more hands-on approach from k-eCommerce as far as onboarding, training, and explaining everything the solution can do. We basically felt that we were left to figure out the software and how our business requirements and systems would best integrate. In the end, we probably spent an extra 6 months to become knowledgeable enough about k-eCommerce so we could speak intelligently about what we wanted and didn’t want and what we needed to customize. Even today, there are capabilities and configurations to the software that we don’t know about or that might be better than the path we have chosen.

For example, because a lot of our paper products look the same, we wanted to use images to represent categories rather than individual products. But because GP thinks by item numbers instead of products, it took us a long time to figure out how to change the k-eCommerce category tree to group the items in the tree and then have a picture to represent the category.

The end result is very good…it just took too long to get there.

Recommendations to others considering the product

The software/solution really requires sitting down with k-eCommerce in order to figure out best practices for your specific business requirements. Make sure to identify all your businesses’ needs as precisely as possible and ask if there are configurations or features in the existing solution that can do that.

What business problems are you solving with the product? What benefits have you realized?

As technology and web commerce have become a core part of almost every business, customers have become more demanding. The requirements to have access to more information in a logical and organized way is a necessity.

When we started the search for an e-commerce solution, we needed to find a solution that was going to work for us today as well as tomorrow.

We wanted hosted vs on premise, and in addition we wanted a host that meets the standards for the credit card industry (PCI). The fact that k-eCommerce comes PCI certified was a huge selling point for us.

k-eCommerce allows us to publish many different versions (customized upon login) of our product catalog for our different customers, with all of the relevant information each customer needs in order to make an informed buying decision.

We take full advantage of modifying the display results based our account access through Dynamics GP.

In addition, we have modified the pricelist feature to allow customers to download their pricelists directly from the website. I know this doesn’t sound like much, but this was hugely impactful for us. We actually had about 20 major product line price changes in the past year. We manage a complex price system in Dynamics GP. The modification of giving customers login and access to download their pricing saved probably thousands of hours of exporting, naming, sorting and individual emailing of pricesheets to customers.

k-eCommerce shortens the sales cycles because customers have better access to key buying decision info. It makes it easy to expand the business to new customers, makes it easy to grow the business, and makes it easy to launch new products.

We are a complicated business, and other solutions are either plug and play or just didn’t fit. To take Sana as a comparison, we would have had to redact our model to fit our business into how Sana works, and that just wasn’t possible.

By contrast, we had two acquisitions while implementing k-eCommerce. One of these acquisitions introduced brands, which was a major change for us, and made the process longer. But in the end, the k-eCommerce solution is flexible enough to fit our needs as a business.

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k-eCommerce review by Jenna L.
Jenna L.
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"Better customer experience, easier shopping interface"

What do you like best?

One of the big reasons we turned to k-eCommerce was because they offered integration directly to our ERP system, SAP. In the few years prior, we had invested heavily in SAP to help our production and business efficiencies, so it was important to continue to build a network that could talk to each other without “bandaids.”

We love the design, functionality and navigation of k-eCommerce. It is a huge improvement over our previous site and many of our competitors. It’s easy to search for products by part number or description which helps not only our retail customers to do research and buy, it helps our dealers and distributors to navigate and easily find answers for their customers.

Being able to create multiple tabs within a product listing for additional content, images, video, graphs, etc. is really helpful. In our line of business, technical data is important for certain products, so being able to provide data to our customers in an organized and easy-to-access way is an advantage.

Our project manager was a great resource for us. The folks that initially did the design and implementation of the site had since taken positions outside of our company, so Robert had to backtrack a little bit to explain functionality. He was able to help us get started again and move forward. He had patience while we built up the product content stage over the course of a few months and then had a huge impact getting us set up and ready to go live. Training materials were very helpful and worked nicely as a guide to build the site.

The support team is quick to respond – both on issues where say an order doesn’t process through to issues we experience with loading content or adding a function. No question is too big or too small for them to help with.

What do you dislike?

If there’s one area where we’ve struggled a little bit, it’s integration with shipping methods and getting the pricing correct. Our product shipment boxes range in size from a 5x5x5 box up to 46x24x12 for non-freight shipments so trying to determine the appropriate estimated box size for proper calculation is difficult. Within k-eCommerce, both FedEx and UPS are set up differently so finding a happy medium that doesn’t overcharge the customer tends to be a challenge.

Recommendations to others considering the product

k-eCommerce is simple to understand and use. We found the functionality and folder breakdowns to be easy to create and organize our products. We wouldn’t change anything here. The page, layout, and theme publishing features are a bit of a learning curve, but once you create a few and understand the impacts of what you’re doing, it’s easy to use. The hardest part is remembering where to update certain pages or sections that we only update periodically.

What business problems are you solving with the product? What benefits have you realized?

As buying and research behaviors continue to evolve, we knew we needed a platform that could offer a better customer experience and easier interface for both researching products and especially buying. The better the experience, the more the customer will trust your business, product and order process – we started to see the results of that nearly immediately.

We have seen our monthly web sales increase with each passing month. Customers are getting more comfortable buying directly from the site versus calling in to our Sales team. Having the integration directly to our ERP system has also saved our Sales team a ton of time re-entering orders – now they simply review and approve. We’ve also received a lot of positive feedback from customers and vendors on how great the site looks and how easy it is to navigate.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
k-eCommerce review by Marie-Josee G.
Marie-Josee G.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"We’ve reached international markets "

What do you like best?

We have always collaborated very well with k-eCommerce. They are open to our comments and suggestions on the level of design, change requests, etc. The training they provided was always very clear, and the implementation process as well. We could ask questions at any time.

The turnaround is reasonable but above all, the team has been able to adapt to our pace. Like most small businesses, managers are responsible for all aspects of the business, so progress depends on our availability.

We especially appreciated the quality of the proposed designs. They met our expectations. The design team has always understood the requirements we need to meet in order to stand out in our industry. We regularly get positive comments both on the visual aspect of our site and on its user-friendliness.

k-eCommerce support has gotten better and better over the years. There was a time when I had the impression that I knew a little more than the technician at certain levels. Perhaps this was just a learning curve, since it takes some time for technicians to be trained. These days, my questions are always very well answered. Being able to talk to a human about our technical problems and always get a quick reply is a very important point for me. Service like this is quite rare nowadays, where usually all you get is voicemail.

k-eCommerce is easy to use. Usually, we just define our products in Excel and then import them into the catalogue so that everything is done in a single operation.

What do you dislike?

In general, the implementation went well except for the change to a responsive site. This transition brought its share of data loss (loss of photos, incorrect categorization, products being set to active when they weren’t, etc.) and loss of site configurations. This problem brought us a lot of extra work. To date, some issues are still not corrected because we have opted to fix the most urgent problems first. It's not easy to find your way around to make a change. Often I have to call to find out where the option I want to change is.

Recommendations to others considering the product

Quite easy to set up, but contains many parameters that require a minimum amount of knowledge to avoid getting lost. E.g. referencing, meta descriptions, etc. These factors are all still important to have a good rating on the web.

Personally, we understood this easily enough, but for someone just getting started who has no basic knowledge, this could be a difficult process.

What business problems are you solving with the product? What benefits have you realized?

We started with a personal page in 2005 to present our company. In 2007, we had a professional website made but without an online store. In 2009, we redesigned our professional website by developing a customized transactional website. All web transactions were then manually entered in our accounting software, in addition to manual inventory management.

When we learned about ERP integration, we saw a great opportunity to avoid manual inventory management. That's when we closed our old site to opt for a personalized site with k-eCommerce. Real-time inventory, simple non-duplicate invoicing, order management. The whole accounting process has been simplified.

We have reached new markets, even international ones. Our web sales are constantly increasing. Over the past 2 years or so, we have seen a major change in in-store sales, which have been declining in favour of online sales. We also act as a wholesaler in the field of tools and accessories related to the art of bonsai. And we import these products ourselves from Asia, Korea and the United States.

k-eCommerce review by Dan T.
Dan T.
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"A Reliable eCommerce Solution"

What do you like best?

It has the most extensive feature set I've seen in any e-commerce package and a wide array of configurable options to fit almost any scenario. The back-office interface is well organized and intuitive to use, with a great set of wizards that take you through day-to-day tasks with ease. The fast loading responsive designs make for a great mobile shopping experience. The best feature by far is the reliability of the synchronization engine that keeps data flowing from the web store to ERP system.

What do you dislike?

In our organizational scenario it would be helpful if we could have a single web storefront that integrated to multiple entity databases, but I understand the complexity of this type of architecture and the difficulty of synchronizing data from multiple ERP sources.

Recommendations to others considering the product

If peace of mind that your eCommerce solution will not let you down is important, then I highly recommend k-eCommerce.

What business problems are you solving with the product? What benefits have you realized?

We needed a dependable e-commerce solution with feature rich B2B capabilities including a simple to use customer service model which we found in k-eCommerce. The unlimited user count is a huge cost savings to the company.

k-eCommerce review by Sarah T.
Sarah T.
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"K-ecommerce"

What do you like best?

I have absolutely nothing positive to say about this company. I originally removed my review at their request however I never saw K-ecommerce fix a single issue before I moved to a different company.

What do you dislike?

- They take forever to respond to emails

- When they did respond, they provided little information and never had solutions

- I went 3 months without being able to edit the CSS of our own website. This is something a designer with even cursory knowledge of development should be able to accomplish within 30 minutes. I emailed them every week for an update and never got an ETA or any useful information.

- They lock everything into their system -- so much so that even an experienced developer can't fix major glitches.

- They have huge glitches in their system that constantly cause glitches for the sales team

Recommendations to others considering the product

Stay far away from this company. You would be better hiring a local university student -- or just using Wordpress.

What business problems are you solving with the product? What benefits have you realized?

The company originally chose K-ecommerce due to budget. However, be wary of even choosing this option as they try to charge for even basic (and expected) functionality requests.

k-eCommerce review by Eric B.
Eric B.
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"All-in-one Ecommerce/ERP Connector System"

What do you like best?

The integration with Microsoft Dynamics GP is awesome. We were new to integrating eCommerce with GP, which is why we went with KeCommerce. We are literally printing picking tickets in the warehouse minutes after the order. The backoffice integration does work, and it was setup quickly. Out of the box it was about 90% or more there. We only had to tweak a few things, such as special freight shipping questions we added in the checkout process.

Biggest thing: 2-way sync!!!! We were big off-the-shelf fans (we tried them all), but try asking the 3rd party connector companies if they can do a 2-way sync and listen to them squirm. This makes them all super nervous, and they will not commit to the end product. They will even try to convince you that you shouldn't do it that way. KeCommerce works like this by default. Do you need to edit an order? No problem, just log into your ERP, change the order, and it will be reflected in the customer's login. This was a must for us.

Dedicated project manager/sales: Every system I've ever tried gives you initial support, then leaves you with a hotline. We have a dedicated project manager and salesperson, so we always have a direct line of a person to call. We've even had in-person visits! After implementing many systems where where the sales/support staff politely disappear, this a very good touch. Not a big touchy feely or old school relationship guy, but these are big systems, so you need continuity.

Overall, it's sold as an all-in-one eCommerce/ERP connector, and that's what it is. It's good at both, but I don't think I'd call it a rockstar at either. We've been on the hunt for 10 years, and there's no solution out there that is. If you want both wrapped into a single platform partnered with hosting, development, and support, you've got a solid setup that rivals massive platforms that probably need entire teams to maintain. We've been using it for over a year, and it's the right solution for us. Improved efficiency is how to get to the next level in eCommerce, and KeCommerce gives us that.

What do you dislike?

Not having an app store like off the shelf eCommerce platforms. As magical as it is to setup KeCommerce and see it integrating into our back-office, some other platforms have a very robust app/extension marketplace. These extensions are huge for helping the front end marketers do powerful stuff. Most of the wants/needs of an ecommerce marketing professional can be met with a little custom development. The good news is that they are able to do this in-house. We've had a few things done, and they are working solidly. If a new shiny marketing tool comes out that needs a plugin, you just won't be as agile to play around by simply adding an extension. We've been able to get around this pretty well, and I guess the good news is that our site isn't junked up with a million of extensions that could pose security leaks or performance issues. It forces you to be a lot more thoughtful about the addons you want.

Added features to consider:

- Improved search: No eCommerce solution does this well without an add-on of some sort. We installed something that works awesome w/ no extension/custom dev. required.

- Google Shopping Feed - Custom Development

- International Shipping w/ External Shipping Specialist - Custom Integration

- Avalara Avatax Sales Tax Calculation - Built in!!! (This was a great feature)

- Marketing Automation - Needs custom integration (it wasn't a major project, though)

- Everything else we needed for eCommerce was already built in.

The other thing we didn't like was some initial customer service growing pains as their client base grew. Thankfully, this has been completely remedied. If you call you will get someone picking up, and they answer quickly.

Recommendations to others considering the product

Strongly consider:

- Checkout options (shipping tax requirements)

- Tap into your the ERP knowledge at your company and bring those people into the project.

- International shipping integration

- Marketing automation integration

- Google shopping (this should be standard)

- Google trusted stores (this should be standard)

What business problems are you solving with the product? What benefits have you realized?

The paper path for online orders was just that, paper. We were able to transform this to be completely paperless. This was an amazing thing!

Customer places order --> We see order in ERP --> Warehouse packs and ships.

(We also do dropshipping)

This process happens through our systems, not through paper.

Also, the customer service portal was a huge gain as well. To be able to take over a customer's shopping cart while on the phone transformed the way we handle customer service (although we'd like to be able to edit prices in this mode).

We've been on this system for going on 2 years. If you're looking for an all-in-one, I still think KeCommerce is the place to be.

k-eCommerce review by Nino L.
Nino L.
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"10 Years and Still Going Strong With This Software"

What do you like best?

Since implementing their solution about 10 years ago, our business has been able to easily maintain web orders with the automated process k-eCommerce creates. Our customers love the convenience and experience our online portal offers them as well.

We’ve recently made the decision to move to the responsive version of k-eCommerce for our mobile customers and our experience with their team during this process has been positive. We’re very excited to launch our new website design!

What do you dislike?

Since we purchased this software, we’ve had no issues. Communication has been responsive, employees have been knowledgeable and helpful. k-eCommerce does a really good job keeping up with eCommerce trends, which is evident in the product they offer.

Recommendations to others considering the product

full integration, true b2b ecommerce, affordable

What business problems are you solving with the product? What benefits have you realized?

Automating B2B web orders was a must-have when we started evaluating our options for eCommerce. The integration k-eCommerce provides with our back office is unrivaled.

k-eCommerce review by Jim G.
Jim G.
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"Have a product but don't have a team to back it up"

What do you like best?

The solution had many features we wanted and were looking for including an integration to GP

What do you dislike?

The company structure was a mess and no one ever picked up the phone. Many resources lacked any ERP knowledge. We were sold many features that did not exist and no road map was available. The team there promised and under delivered in every instance and in the end we had to fight to get a refund from them after working with 5 different project managers in our implementation.

Recommendations to others considering the product

Find a proven solution and see all the features as many are not there and on a "roadmap" They have little understand of ERP and were very unfirendly to work with. Ask how long the PM has been with the company as most are out the door in a few months.

What business problems are you solving with the product? What benefits have you realized?

We needed integration and a business to take us into the next generation of ecommerce. K-ecommerce only offered a product but no team and no experience.

k-eCommerce review by Harshal P.
Harshal P.
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"ERP connector system "

What do you like best?

It is having dedicated project manager/sales.Easy to use .Payment options are so many to pay .

What do you dislike?

I don't find anything to be disliked from this .

Recommendations to others considering the product

Highly recommended for start ups .

What business problems are you solving with the product? What benefits have you realized?

As this is ERP system management tool , we were using it manage and achieve goals that are decided before starting the project . I am manager of my team so I am having less to work with this software but still I have to get updated from team as well as from this software .

k-eCommerce review by Administrator
Administrator
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"Awesome platform for mobile devices!"

What do you like best?

I really enjoyed how well this software worked on a wide variety of mobile devices. It didn't matter if it was Windows, Android or iOS based.

What do you dislike?

Their support group was unresponsive sometimes and when they would respond, they hardly ever had a solution of any of the issues that would arise.

Recommendations to others considering the product

My only recommendation is... be patient with their support team. The benefits of the software are essential to your business growth but it does get frustrating when you can't fix a minor issue or glitch and have to be routed through their support chain.

What business problems are you solving with the product? What benefits have you realized?

With everyone doing more and more from their phones, k-eCommerce has helped bridge the gap between how a storefront looks on your phone vs. on your computer!

k-eCommerce review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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"Complete lack of knowledge on the products they interface with."

What do you like best?

If you want a stand alone eCommerce package it will probably work. If you want an eCommerce system that interfaces between the Dynamics products run away as fast as possible. They don't understand the products they interface with and when the integration is wrong they want to charge you for it. For a product that is supposedly mature there are many issues and once again they charge you to fix it. There are many solutions out there, this should not go to the bottom of the list but should disappear completely.

What do you dislike?

The technical people, the interface, and the company in general do not stand behind the integrations

Recommendations to others considering the product

Look for another product. They are arrogant and lack the knowledge with the products they interface with.

What business problems are you solving with the product? What benefits have you realized?

Wanted to integrate to the ERP system to save time and become more efficient but it created more problems.

k-eCommerce review by Mark M.
Mark M.
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"K-ecommerce has major problems"

What do you like best?

Price. Beyond that, nothing. They over sold their product to the point they cannot support their customers properly. They spend way more money on their advertising that the actual product and support of it.

What do you dislike?

Almost everything. We were told the last week of Sep 2014 that we would be up and running in a test environment in 2 weeks with our MS Dynamics GP. It's been 4 months now and we still don't have a usable e-commerce web site. We've been bounced around between 5 project managers. We were told they support Rockton Omni Price, but they have major issues with that. Support is terrible - no answers, slow on return calls, sales person won't talk to us. We wish we never worked with them.

Recommendations to others considering the product

Keep looking!

What business problems are you solving with the product? What benefits have you realized?

We were replacing an existing e-commerce solution. We wish we had gone with another solution.

k-eCommerce review by Administrator in Retail
Administrator in Retail
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"Falling Behind the times..."

Recommendations to others considering the product

A trustworthy company with a great product, we are very happy with our choice of partners

Kate from G2 Crowd

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