What do you like best?
That k-eCommerce works and works well. As data is added on the ERP side for customer info, items, and pricing, it shows up on the store ready for the customer to access quickly. When we process orders on the site they sync down to us in a short time frame and we have them routing to the proper facility for fulfillment.
The product catalogs are really good. We separate out products by brand as well as availability type (Standard vs Made to Order). Our business has thousands of SKUs, representing hundreds of products. Getting all that information to customers can be a major challenge, and before k-eCommerce, we would have to send it by email or over the phone.
Now, anything that anybody could want to know is all on the website. A good website means the phone doesn’t ring and email doesn’t ping! Because they have all the answers they need.
We love the Excel import/export feature. The easy and fast upload or modification of information allows us to add items, products, brands, etc. This lets us put all relevant information in a place that everyone can access.
This is also a really important feature for our business needs. Since product specs aren’t used in Dynamics GP, only about 20% of the information we needed was actually in GP, the other 80% wasn’t. Import/export let us upload all that information quickly without losing weeks in manual entry.
We have not had any security issues with the platform, this is part of why we went with a hosted solution. In the constantly changing landscape of security we find it better to have this managed as well. No bugs to speak of, the integration service installed and was working within a day’s time frame.
Love the support team. In beginning, we couldn’t figure out how to use the software and we even broke/deleted our site at one point! Support was with us every step of the way and got everything up and working again. We like the ticketing system k-eCommerce uses. It makes it easy for support to track our issues. We’ve had hundreds of tickets with this company and they are nailing it every time.
What do you dislike?
If you have a basic business and flexible requirements, the k-eCommerce open platform is easy to integrate. However, the more complex the business, the more complex the solution. I think the only resolution for such a complicated and customizable software, is a more hands-on approach from k-eCommerce as far as onboarding, training, and explaining everything the solution can do. We basically felt that we were left to figure out the software and how our business requirements and systems would best integrate. In the end, we probably spent an extra 6 months to become knowledgeable enough about k-eCommerce so we could speak intelligently about what we wanted and didn’t want and what we needed to customize. Even today, there are capabilities and configurations to the software that we don’t know about or that might be better than the path we have chosen.
For example, because a lot of our paper products look the same, we wanted to use images to represent categories rather than individual products. But because GP thinks by item numbers instead of products, it took us a long time to figure out how to change the k-eCommerce category tree to group the items in the tree and then have a picture to represent the category.
The end result is very good…it just took too long to get there.
Recommendations to others considering the product
The software/solution really requires sitting down with k-eCommerce in order to figure out best practices for your specific business requirements. Make sure to identify all your businesses’ needs as precisely as possible and ask if there are configurations or features in the existing solution that can do that.
What business problems are you solving with the product? What benefits have you realized?
As technology and web commerce have become a core part of almost every business, customers have become more demanding. The requirements to have access to more information in a logical and organized way is a necessity.
When we started the search for an e-commerce solution, we needed to find a solution that was going to work for us today as well as tomorrow.
We wanted hosted vs on premise, and in addition we wanted a host that meets the standards for the credit card industry (PCI). The fact that k-eCommerce comes PCI certified was a huge selling point for us.
k-eCommerce allows us to publish many different versions (customized upon login) of our product catalog for our different customers, with all of the relevant information each customer needs in order to make an informed buying decision.
We take full advantage of modifying the display results based our account access through Dynamics GP.
In addition, we have modified the pricelist feature to allow customers to download their pricelists directly from the website. I know this doesn’t sound like much, but this was hugely impactful for us. We actually had about 20 major product line price changes in the past year. We manage a complex price system in Dynamics GP. The modification of giving customers login and access to download their pricing saved probably thousands of hours of exporting, naming, sorting and individual emailing of pricesheets to customers.
k-eCommerce shortens the sales cycles because customers have better access to key buying decision info. It makes it easy to expand the business to new customers, makes it easy to grow the business, and makes it easy to launch new products.
We are a complicated business, and other solutions are either plug and play or just didn’t fit. To take Sana as a comparison, we would have had to redact our model to fit our business into how Sana works, and that just wasn’t possible.
By contrast, we had two acquisitions while implementing k-eCommerce. One of these acquisitions introduced brands, which was a major change for us, and made the process longer. But in the end, the k-eCommerce solution is flexible enough to fit our needs as a business.