What do you like best?
- Unlike other DPA platforms, K2 doesn't want to be everything for everyone but instead focuses on their strengths. Do you need intelligent automation? The product works with TensorFlow or Microsoft Cognitive Services. Do you need RPA? UIPath will integrate directly with your process models. Do you require advanced reporting and analytics? Integrate PowerBI dashboards into the platform. Your process automation solutions can be architected from the best of the breed components offering great flexibility via integration capabilities.
- Comprehensive documentation provides quick paths to self-enablement. K2 is very transparent about their technology. Forget technical consultants that charge you the premium for that secret sauce knowledge required to operate DPA platforms.
- K2 pricing model allows customers to tinker with small projects, then expand into more massive programs as the enterprise adoption of Process Automation expands over time. You don't have to buy products with features you will never use. You can, however, extend the platform via multiple APIs to address use cases that don't fit into the Low Code paradigm.
- Platform infrastructure is very reliable. Occasional bugs and software glitches do happen, but the company is releasing fix packs on a very aggressive schedule. Hosting on Azure provides access to unlimited compute resources.
- The company is easy to work with. Sales, Professional Services, and Customer Success teams offer the right level of support at the right time.
- Quick innovation cycles and instant feedback loops - K2 releases new enhancements frequently. They try to listen to their customers.
- Focus on Citizen Developer adoption of DPA solutions. K2 offers quick ramp up via multiple training options, self-study, assisted development (learning on the fly) and the quality of documentation that's hard to match compared to other vendors.
What do you dislike?
- Platform health monitoring is still lacking although it offers tons of diagnostic data buried in multiple log files. Correlating all of this information can be challenging.
- The user community is a bit fragmented.
- Compared to other DPA platforms, the number of job opportunities is still smaller. There are pockets of hiring activity related to the SharePoint ecosystems.
- Microsoft ecosystem of Digital Process Automation technologies can be confusing: Microsoft Flow, Nintex, PowerApps, AuraPortal, SharePoint, and K2 seem to compete for the same DPA aka workflow automation market. In my view, K2 leads the Microsoft pack.
- Deployment leaves room for improvement.
- The partner ecosystem includes companies that specialize in many Microsoft products and at times confuse positioning of K2. You need to know what to ask for to get the maximum value vs. expect to be guided.
- Terminology and jargon can be confusing at times and won't adhere to standard glossaries used by process practitioners. A certain level of experience and concept translation is required to connect both worlds.
Recommendations to others considering the product
Using K2 as an extension of your existing SharePoint can be a mistake. Take an online course in BPM before starting the journey. BPMTIPS usually offers best up to date reviews of what classes are available: https://bpmtips.com/back-to-school-2017-free-online-courses-for-bpm-professionals/
Do not expect to learn from K2 about the large practice of Business Process Management. Expect to get access to a powerful platform that will allow your business to execute on your digital strategies driving process improvement.
What business problems are you solving with the product? What benefits have you realized?
A comprehensive mix of use cases addressing multiple areas of a large-scale retailer. Common theme: Citizen Developers drive most solutions. K2 fills a real void in our tech stack, and it does it very well.