KACE

(19)
3.7 out of 5 stars

KACE is a comprehensive systems management solution that streamlines asset management, better secures all network connected devices, imaging and administration of system images and more efficiently services end user systems.

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KACE review by <span>Michelle D.</span>
Michelle D.
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Organic
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Not intuitive

What do you like best?

At the end of the day, this product does get the job done. There is plenty of detail that can be collected, and users can securely send attachments through the system. A few weeks ago, they upgraded the look. I do like the new color, font, and size scheme, but I think their efforts would have been better spent on more substantive structural changes to the product.

What do you dislike?

Kace is not an intuitive product, and it seems like it is an interface that may have been great in the early 2000s. It feels like I have to click a million times to isolate that tickets I am trying to look at. The emails that send through the system are bulky and don't seem very inviting. It can be hard to track down where the meat of the information is. My organization switched from Kace to another product for about two years, then back to Kace for cost reasons, and the difference in quality between the two frustrates me every single time I use it. I am pretty sure that in the 2 year break, there were no improvements or structural changes to the product. I don't think that setting up a new ticket is intuitive at all. Overall, it is a very clunky product.

Recommendations to others considering the product

If cost is your main concern, go for it, but if you have a little extra to put into a better ticketing system, I would reccommend it.

What business problems are you solving with the product? What benefits have you realized?

We use Kase as a ticket system for both IT and data oriented offices. Having a ticket system is a necessity in my field, but Kase is pretty frustrating.

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KACE review by <span>Brandon P.</span>
Brandon P.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Expensive but viable option for MSPs

What do you like best?

As an MSP, supporting over 1000 machines scattered around the nation, KACE has been a vital tool to our company in our support of our customers. It's agent/server model allows the agent to communicate outbound through some very complex networks, allowing us to easily obtain computer software/hardware details, along with being able to push files and manage installation to those same computers remotely.

What do you dislike?

Originally purchased through Dell when they were supporting the platform, the platform has recently been aquired by Quest Software. While some minor hiccups in the transition, the product remains viable to us. We're hoping with new hands on the product, some of the minor bugs (agents occasionally don't connect, minor glitches in updates recently provided by Quest) should be ironed out and improved in the future.

Recommendations to others considering the product

Setup a trial and ensure the machines you have can communicate outbound via HTTPS. Be aware for sticker shock - this product was in the tens of thousands range (granted we have 1000+ machines it works with)

What business problems are you solving with the product? What benefits have you realized?

Before, all updates for customer machines were provided via physical media, or posted to an FTP server. With the amount of machines in the field increasing, we needed a solution that allows us to be proactive with our customers to ensure hardware and software issues were worked out ahead of time. We also needed a more efficient way of pushing necessary updates to our customers and automating the install of those updates. The KACE platform has greatly improved our efficiency as giving us a single pane of glass to our customers' machines and ensuring we can find and resolve problems well before our customers even realize there is an issue.

What Other IT Management solution do you use?

Thanks for letting us know!
KACE review by <span>Kevin B.</span>
Kevin B.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Keeping it together with Kace

What do you like best?

We have been a Kace shop since Dell purchased them years ago. Maybe we like Kace a little too much. The service desk portion which is mostly design for IT can be highly customized. We have ours broken down into 16 different queues now allowing many different departments the flexibility and power of an IT grade helpdesk for their needs. And since they all reside in the same location, workflow is a piece of cake.

What do you dislike?

I can honestly say, there is nothing I dislike about Kace.

Recommendations to others considering the product

Dell has recently sold off Kace along with other products. At first, there was a concern. Word around the net was that Kace wasn't going anywhere but it also wasn't really going anywhere. We have recently heard from some of the engineers that there has been a fire so to speak lit under Kace and we can expect to see the same great things down the road with Quest that we had with Dell. Time will tell. If it stays the same, it will work fine for us for years to come.

What business problems are you solving with the product? What benefits have you realized?

It is our one-stop-shop for software installs, images, helpdesk tickets, inventory. From an IT standpoint, we have gone from an 80/20 running around campus, putting out fires to the opposite. Now we spend more time in our office using Bomgar to remote IT problems. We get more done with less people. And we have extended our support to students and off-campus as well.

KACE review by <span>Charlie S.</span>
Charlie S.
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Verified Current User
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Kace is powerful but not a breeze to use

What do you like best?

Kace is very powerful allowing you to manage IT assets, Help Desk, update management, security settings, software deployment, and many other tasks.

What do you dislike?

Some items are difficult to customize and or setup. Training makes this easier, but training is not inexpensive.

Recommendations to others considering the product

Be sure to sign up for training and implementation if you haven't used Kace before.

What business problems are you solving with the product? What benefits have you realized?

Kace is very useful for our ITAM and integrated Help Desk. A single portal for handling multiple tasks is great for our small IT staff.

KACE review by <span>Pierre L.</span>
Pierre L.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Kace is a powerful tool that we are just starting to harness.

What do you like best?

Kace has been amazing thus far. We use it to inventory all of our corporate laptops, deploy images to these machines, and verify the state of any given machine at any time.

We are just beginning to leverage this tool and understand how it works.

There is amazing potential for this to make our lives in IT much easier, but the interface and the processes are pretty obscure.

What do you dislike?

The UI needs a lot of work.

It is a complicated piece of hardware/software that required advanced skills and consultation to deploy and operate.

We are signing up for training packages now for the entire team since many of the tools and features are difficult to figure out or configure.

Recommendations to others considering the product

Consider the cost of training, implementation, and maintenance.

What business problems are you solving with the product? What benefits have you realized?

This allows us to verify if any given machine has encryption, anti-virus, out of date software, etc.

This allows us to deploy standard images to our machines.

This allows us to manage PCs, Macs, and Linux boxes all in one centralized location.

This allows for inventory tracking

This allows for pushing updates remotely

KACE review by <span>Jacob L.</span>
Jacob L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Functional software deployment and SOE imaging solution

What do you like best?

We use both the K1000 and K2000 appliances within our environment. We use the K2000 for SOE deployment and the K1000 for software deployment and software inventory. Although the K1000 also includes a helpdesk ticketing system, we use one from a different vendor. Both appliances work well and are very efficient with bandwidth as a client is deployed on every machine.

What do you dislike?

Building the image for deployment through the K2000 can be a little tricky and not as easy as deploying through SCCM however the cost of the K2000 appliance is a bit lower.

What business problems are you solving with the product? What benefits have you realized?

We replaced our Altiris environment with KAC eand couldn't be happier. Not only did we save money but we also saved time with deployment by automating more than we did before. The K1000 appliance can also work with "Extender" shares in other sites to use as additional distribution points which helps with bandwidth usage.

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