What do you like best?
The k1000 inventory, scripting, and managed installs are a great asset to have for managing systems. Being able to flexibly schedule times, and install software on systems overnight or while users are logged off is great.
Inventory lets us generate reports on systems that have low disk space, or have illicit software installed.
Driver installs after deployment is a cinch, just download the drivers for the model in question(in the k2000 web console), and it will automatically install the drivers after Windows is installed. Very slick
Scripted installations in the k2000 are useful, and better than imaging in my opinion. Allows you to custom tailor a machine on the fly if need be, by placing packages that need to be on the machine.
What do you dislike?
For the k2000
Not being able to PXE boot on UEFI enabled machines without a boot stick is a pain point. Its a feature that is sorely lacking, even to this day
The k2 team apparently doesn't communicate with dell, because some system models do not get reported the same way as they do from Dell. This messes up driver feeds sometimes, making the k2 think a system model is not the same as what they have on file. It's a relatively easy fix, but one that I shouldn't even have to do.
They recently dropped jquery support for the UI. This was helpful in making our ticketing system more user friendly for our customers.
No built in remote viewer. There are instructions for using UltraVNC, but we did not like that product, as it can be spotty at best with how well it works
Recommendations to others considering the product
You'll need a decent remoting software, as UltraVNC was not a good product. Test the ticketing system heavily, it is a little bit of a beast to get it up and running. However, if you have someone on your team that knows SQL, you can use the ticketing system for much more. We use it for purchase orders as well, with approvers and multiple tiers of escalation.
What business problems are you solving with the product? What benefits have you realized?
I run a school of about 600 devices and about 800 users. I have used almost every facet of the K1000 and k2000 and find it a good all in one solution. Coupled with group policy, and Bomgar for remoting there isn't much else I need to run and maintain the systems in a day to day function.