What do you like best?
Very easy set up to get practices on line quickly and billing. Support from the success people and the support desk is fantastic. Customer service seems to be a huge priority with them unlike other companies providing more expensive services and who charge for tech support
What do you dislike?
It's not dislike at all just improvements that I feel would be useful. I would like to see some of the reports that I can run on the Managed PM side available to the providers and staff on the web platform. Such as the itemized list of charges or patient financial status. Many lawyer's offices call for those and it would be easier if the front office could also generate them instead of them having to contact me to send them to the patient. Additionally, when manually entering charges through the billing web module, the providers have asked me if it can remember DX codes and recently used CPTs so they don't have to reenter every time even though they have sent charges over on a patient previously. Also, if there was a way to print in one shot all the encounter notes for a patient, again lawyers frequently request these and going in one by one is time consuming.
Recommendations to others considering the product
Speaking from a billing company perspective, Kareo is the only company who has a pricing specifically for billing companies and understands that practices will be added on all the time. They even have a specific support line for billing companies. How Kareo addresses the flow of Reimbursement Cycle Management is fantastic. Compared to other EHR/Practice management systems which seem to be over programmed just to look flashy but make our lives more difficult to correct issues or even as simple as posting one payment to multiple claims. Increased productivity is key and Kareo makes my billing responsibilities fly. Lastly, if my clients do not want to use Kareo Clinical the PM side interfaces with most EHRs out there which is a great selling point.
For single provider practices, the interface is so easy to set up, the form and template options are easy to set up. Again, ease of use is key. Staff and providers will not drive themselves crazy to try and find something on a patient it is all right there and integrated. It just makes everyone's life simpler and then you have more time to take care of patients.
What business problems are you solving with the product? What benefits have you realized?
I am able to offer a complete suite of services to a provider who may be struggling with recovering AR, billing correctly with the correct codes, charging enough for their fees (the comparison to MCARE in the fee list is fantastic), or even being found. We are just starting to see those providers who have set up their provider profiles getting found on internet searches quickly and messaging them for appointments.