Kaseya BMS

Kaseya BMS

(11)
4.3 out of 5 stars

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management.

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Kaseya BMS Reviews

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Showing 11 Kaseya BMS reviews
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Kaseya BMS review by Laura N.
Laura N.
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Verified Current User
Review Source

"Okay for what it is. There are better products"

What do you like best?

This is a great ticketing and CRM tool. I like using tickets and projects and they are pretty straight forward and easy to use. This has made administration of tickets easier and helps us keep track of our projects better. Before we used spread sheets and emails to keep track of our tickets, with Kaseya BMS we have been able to keep much better track of the things we need to do. We also have been missing less steps and tasks by using this product.

What do you dislike?

Hardly any training. This makes learning how to use the program difficult. Was pretty much thrown into it. Picked it up fairly quickly though it would have been nice to have training. There are a lot of features we never have used just because we do not know what to do with them.

Recommendations to others considering the product

More training! This product would be even better if we knew how to use all of the features for it

What business problems are you solving with the product? What benefits have you realized?

Customer support tickets and organization of projects. We have definitely improved our project management and have improved our administration of tickets,

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Kaseya BMS review by Kyle T.
Kyle T.
Validated Reviewer
Verified Current User
Review Source

"Kaseya BMS Helped Jump Start our Business"

What do you like best?

BMS has simplified our business processes as a fully functional PSA which integrates with our entire tool set. As a start up the benefits are incredible. An all in one solution for service management, sales tracking, financial management, and human resources.

The layout is refreshingly easy to use and understand. Customization and configuration is simple. The Professional services team from Kaseya really helps you to understand the ins and outs of the software. Enabling you to easily make adjustments at any time without any advanced programming or support.

Kaseya BMS is a breath of fresh air for an MSP like us. Finally a product that truly understands what we do. BMS provides us more time to focus on taking care of our clientele, building our brand and training our staff. Spending less time on our PSA has been key when we had to move fast when it comes to jump-starting our client base.

What do you dislike?

Not much to dislike. However, there is always room for improved customization on invoices, forms, etc.

Recommendations to others considering the product

I would highly recommend considering BMS f you are looking for a single pane of glass for managing your clients, staff, expenses, and receivables that is affordable and easy to use.

What business problems are you solving with the product? What benefits have you realized?

BMS saves us time and money when it comes to our workflows and processes. Integration is simple with Kaseya VSA, Ticketing, Customer Surveys and IT Glue.

The built in CRM really helps an IT focused professional like myself keep track of customer relationshps and sales without losing focus on the work I do.

What Professional Services Automation solution do you use?

Thanks for letting us know!
Kaseya BMS review by David D.
David D.
Validated Reviewer
Review Source

"Plenium operates BMS initially for the ticketing part and its contribution in ITIL methodology"

What do you like best?

We have been able to easily defer the levels of services contracted by our clients and thus adapted our way of managing priorities.

The integrated management of the workflows allowed us to model the escalations as well as the customer alerts.

The connection with Kaseya VSA allows us to recover the alerts resulting from the system monitoring and the list of assets associated with the clients. This allows a very fine analysis of the processing performed in ServiceDesk.

What do you dislike?

The limit is the customization. you can easely add custom field but not custom forms

Recommendations to others considering the product

there a lot of Tools you can use with BMS from other vendors. Very powerfull with BrightGauge for example.

What business problems are you solving with the product? What benefits have you realized?

We have integrated the BrightGauge and customerthermometer tools very easily and benefited from an operational dashboard within minutes and simplified satisfactions surveys.

The results were felt in less than three months with improved internal performance, and traceability of interventions exploitable in BI.

Kaseya BMS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Easy to use CRM"

What do you like best?

The best thing about BMS is the intuitive interface. From configuration to everyday use, its by far the easiest CRM I've used.

What do you dislike?

We manage a lot of inventory, and transferring between warehouses is kind of clunky. Stock quantities have to be adjusted on both sides manually.

What business problems are you solving with the product? What benefits have you realized?

Efficiency is the main problem we're solving. Since it is so easy to use, our techs are completing the ticket creation and time entry process much faster.

It also helps us with holding asset information.

Kaseya BMS review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Nice management tool"

What do you like best?

The user interface is easy to use and intuitive, it’s comparable with most browsers, its easy to get started without much insight.

What do you dislike?

Workflows are clunky, auto- generated tickets don’t work as expected.

Recommendations to others considering the product

If you are looking for a basic simple setup this is a good tool, it has some biult in reports but the adhoc reports can be complicated to se up.

What business problems are you solving with the product? What benefits have you realized?

It works with kaseya VSA this allows us to better track tickets, contacts and projects.

Kaseya BMS review by Charles R.
Charles R.
Validated Reviewer
Review Source

"Overall very satisfied"

What do you like best?

-Ease of Use

-Reasonable Pricing

-Cloud based

-Clean interface

What do you dislike?

Cannot delete entries on tickets

Hard to navigate in the software

Recommendations to others considering the product

Its a great tool. Compared to other CRMs I have used, Kaseya BMS is the most efficient.

What business problems are you solving with the product? What benefits have you realized?

We are using Kaseya BMS for managing customers and tracking tickets. We were also looking for a cheap CRM which is a huge benefit.

Kaseya BMS review by Vincent C.
Vincent C.
Validated Reviewer
Verified Current User
Review Source

"Kaseya BMS is a next-generation business management solution "

What do you like best?

Great IT project management system that is accessible from anywhere.

What do you dislike?

That the product is only cloud based and we cant install a onprem solution.

What business problems are you solving with the product? What benefits have you realized?

Have our team work on IT projects together.

Kaseya BMS review by Kevin Z.
Kevin Z.
Validated Reviewer
Verified Current User
Review Source

"Kaseya BMS Great Product"

What do you like best?

The easy of use to manage a business. Great Product.

What do you dislike?

I don't dislike too much, Kaseya makes some great products.

What business problems are you solving with the product? What benefits have you realized?

Managing services and productivity.

Kaseya BMS review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Kaseya review"

What do you like best?

Remote access tool, remote monitoring tool

What do you dislike?

Performance, user interface, response time

What business problems are you solving with the product? What benefits have you realized?

Manged customer computers

Kaseya BMS review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Kaseya BMS Excellent Product"

What do you like best?

It gives the status of all our customers accounts. Allows tracking of inventory very well.

What do you dislike?

Nothing, the product works as it should.

What business problems are you solving with the product? What benefits have you realized?

Reducing cost and increasing productivity.

Kaseya BMS review by User
User
Validated Reviewer
Review Source

"Great Product"

What do you like best?

Love everything about it. Very easy to use

What do you dislike?

The reporting can use some work. I hear they are fixing that though.

What business problems are you solving with the product? What benefits have you realized?

Better ticket management.

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