What do you like best?
BMS has simplified our business processes as a fully functional PSA which integrates with our entire tool set. As a start up the benefits are incredible. An all in one solution for service management, sales tracking, financial management, and human resources.
The layout is refreshingly easy to use and understand. Customization and configuration is simple. The Professional services team from Kaseya really helps you to understand the ins and outs of the software. Enabling you to easily make adjustments at any time without any advanced programming or support.
Kaseya BMS is a breath of fresh air for an MSP like us. Finally a product that truly understands what we do. BMS provides us more time to focus on taking care of our clientele, building our brand and training our staff. Spending less time on our PSA has been key when we had to move fast when it comes to jump-starting our client base.
What do you dislike?
Not much to dislike. However, there is always room for improved customization on invoices, forms, etc.
Recommendations to others considering the product
I would highly recommend considering BMS f you are looking for a single pane of glass for managing your clients, staff, expenses, and receivables that is affordable and easy to use.
What business problems are you solving with the product? What benefits have you realized?
BMS saves us time and money when it comes to our workflows and processes. Integration is simple with Kaseya VSA, Ticketing, Customer Surveys and IT Glue.
The built in CRM really helps an IT focused professional like myself keep track of customer relationshps and sales without losing focus on the work I do.